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Outlook running but not on screenThe sales reps of a client of mine all have Windows XP and Outlook 2002 (SP2 and SP3) and we are experiencing instances where they cannot send/receive messages. Checking the Task Manager shows that Outlook is running more than once. Terminating all instances of Outlook.exe and starting it again resolves the issue. Also, when they close Outlook, Task Manager shows that it is still running. Sometimes several instances are still running. Does anyone have an idea what causes Outlook to behave this way and what can I do to stop it? I can't expect the reps to go searching through the task list. Some of them have enough trouble with email. Thanks, Andrew In news:%23eadRbx0FHA.3756@tk2msftngp13.phx.gbl, Andrew Zenz <andrewz***@yahoo.com.au> typed:Show quoteHide quote > Hi all, Sounds like an add-in isn't releasing Outlook when you try to close it. PDA > > The sales reps of a client of mine all have Windows XP and Outlook > 2002 (SP2 and SP3) and we are experiencing instances where they > cannot send/receive messages. > > Checking the Task Manager shows that Outlook is running more than > once. > > Terminating all instances of Outlook.exe and starting it again > resolves the issue. > > Also, when they close Outlook, Task Manager shows that it is still > running. Sometimes several instances are still running. > > Does anyone have an idea what causes Outlook to behave this way and > what can I do to stop it? I can't expect the reps to go searching > through the task list. Some of them have enough trouble with email. > > Thanks, > > Andrew software, fax software, antivirus software, antispam software....something is keeping the executable running. Check & see. Oh, they use Symantec AV Corporate Edition.
I have long suspected the AV software causes trouble. I have stopped it from scanning email but the problem still exists. How do you suggest I determine what is keeping it open? Cheers, Andrew "Lanwench [MVP - Exchange]" <lanwe***@heybuddy.donotsendme.unsolicitedmail.atyahoo.com> wrote in message Show quoteHide quote news:#r$UDNz0FHA.464@TK2MSFTNGP15.phx.gbl... > > > In news:%23eadRbx0FHA.3756@tk2msftngp13.phx.gbl, > Andrew Zenz <andrewz***@yahoo.com.au> typed: > > Hi all, > > > > The sales reps of a client of mine all have Windows XP and Outlook > > 2002 (SP2 and SP3) and we are experiencing instances where they > > cannot send/receive messages. > > > > Checking the Task Manager shows that Outlook is running more than > > once. > > > > Terminating all instances of Outlook.exe and starting it again > > resolves the issue. > > > > Also, when they close Outlook, Task Manager shows that it is still > > running. Sometimes several instances are still running. > > > > Does anyone have an idea what causes Outlook to behave this way and > > what can I do to stop it? I can't expect the reps to go searching > > through the task list. Some of them have enough trouble with email. > > > > Thanks, > > > > Andrew > > Sounds like an add-in isn't releasing Outlook when you try to close it. PDA > software, fax software, antivirus software, antispam software....something > is keeping the executable running. Check & see. > > In news:OiPiJa20FHA.3524@tk2msftngp13.phx.gbl, Andrew Zenz <andrewz***@yahoo.com.au> typed:> Oh, they use Symantec AV Corporate Edition. Look in the addins section(s) in this profile - see what's enabled.> > I have long suspected the AV software causes trouble. I have stopped > it from scanning email but the problem still exists. > > How do you suggest I determine what is keeping it open? You can run OL with the /safe switch to disable all addins and see if an addin is the cause - start | run "full path to outlook.exe" /safe .....antispam or handheld sync software may be a more likely culprit than the NAV stuff. Show quoteHide quote > > Cheers, > > Andrew > > > "Lanwench [MVP - Exchange]" > <lanwe***@heybuddy.donotsendme.unsolicitedmail.atyahoo.com> wrote in > message news:#r$UDNz0FHA.464@TK2MSFTNGP15.phx.gbl... >> >> >> In news:%23eadRbx0FHA.3756@tk2msftngp13.phx.gbl, >> Andrew Zenz <andrewz***@yahoo.com.au> typed: >>> Hi all, >>> >>> The sales reps of a client of mine all have Windows XP and Outlook >>> 2002 (SP2 and SP3) and we are experiencing instances where they >>> cannot send/receive messages. >>> >>> Checking the Task Manager shows that Outlook is running more than >>> once. >>> >>> Terminating all instances of Outlook.exe and starting it again >>> resolves the issue. >>> >>> Also, when they close Outlook, Task Manager shows that it is still >>> running. Sometimes several instances are still running. >>> >>> Does anyone have an idea what causes Outlook to behave this way and >>> what can I do to stop it? I can't expect the reps to go searching >>> through the task list. Some of them have enough trouble with email. >>> >>> Thanks, >>> >>> Andrew >> >> Sounds like an add-in isn't releasing Outlook when you try to close >> it. PDA software, fax software, antivirus software, antispam >> software....something is keeping the executable running. Check & see. 
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