Outlook 2003 buttons don't work anymore

microsoft.public.outlook

4 Jul 2009 5:38 PM

Mas

I have outlook 2003, and recently two buttons stopped working. First, if I
click "Send/Receive", nothing happens. Second, I cannot change the account
with which to send my email anymore. If I click on "account" when composing
an email, outlook runs into problems. Any idea about what's going on? thanks.

5 Jul 2009 1:54 AM

Diane Poremsky [MVP]

Find and delete the SRS file for your profile.
see http://www.outlook-tips.net/beginner/filepath.htm for the file
location.

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:
mailto:dailytips-subscribe-requ***@lists.outlooktips.net

EMO - a weekly newsletter about Outlook and Exchange:
mailto:EMO-NEWSLETTER-SUBSCRIBE-REQU***@PEACH.EASE.LSOFT.COM

Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

Show quoteHide quote

"Mas" <M**@discussions.microsoft.com> wrote in message
news:57782A36-676C-4921-B61B-567A88A270E1@microsoft.com...
> I have outlook 2003, and recently two buttons stopped working. First, if I
> click "Send/Receive", nothing happens. Second, I cannot change the account
> with which to send my email anymore. If I click on "account" when
> composing
> an email, outlook runs into problems. Any idea about what's going on?
> thanks.

5 Jul 2009 6:27 PM

Mas

Thanks. I deleted that file (what's that file for btw?), but the Send/Receive
file still doesn't work. It seems whenever I open the Outlook, a new SRS file
is generated.

thanks again if you can provide further help.

Show quoteHide quote

"Diane Poremsky [MVP]" wrote:

> Find and delete the SRS file for your profile.
> see http://www.outlook-tips.net/beginner/filepath.htm for the file
> location.
>
> --
> Diane Poremsky [MVP - Outlook]
> Outlook Tips: http://www.outlook-tips.net/
> Outlook & Exchange Solutions Center: http://www.slipstick.com
>
> Outlook Tips by email:
> mailto:dailytips-subscribe-requ***@lists.outlooktips.net
>
> EMO - a weekly newsletter about Outlook and Exchange:
> mailto:EMO-NEWSLETTER-SUBSCRIBE-REQU***@PEACH.EASE.LSOFT.COM
>
> Let's Really Fix Outlook 2010
> http://forums.slipstick.com/forumdisplay.php?f=34
>
> "Mas" <M**@discussions.microsoft.com> wrote in message
> news:57782A36-676C-4921-B61B-567A88A270E1@microsoft.com...
> > I have outlook 2003, and recently two buttons stopped working. First, if I
> > click "Send/Receive", nothing happens. Second, I cannot change the account
> > with which to send my email anymore. If I click on "account" when
> > composing
> > an email, outlook runs into problems. Any idea about what's going on?
> > thanks.
>
>

6 Jul 2009 2:44 PM

Diane Poremsky [MVP]

That is the send and receive settings configuration file and if its corrupt
it will cause issues with the menu and with send and receives. Outlook
recreates a new SRS with default settings.

Show quoteHide quote

"Mas" <M**@discussions.microsoft.com> wrote in message
news:5A6DC1B5-F9C2-49C0-B836-90C2FADBAF5C@microsoft.com...
> Thanks. I deleted that file (what's that file for btw?), but the
> Send/Receive
> file still doesn't work. It seems whenever I open the Outlook, a new SRS
> file
> is generated.
>
> thanks again if you can provide further help.
>
> "Diane Poremsky [MVP]" wrote:
>
>> Find and delete the SRS file for your profile.
>> see http://www.outlook-tips.net/beginner/filepath.htm for the file
>> location.
>>
>> --
>> Diane Poremsky [MVP - Outlook]
>> Outlook Tips: http://www.outlook-tips.net/
>> Outlook & Exchange Solutions Center: http://www.slipstick.com
>>
>> Outlook Tips by email:
>> mailto:dailytips-subscribe-requ***@lists.outlooktips.net
>>
>> EMO - a weekly newsletter about Outlook and Exchange:
>> mailto:EMO-NEWSLETTER-SUBSCRIBE-REQU***@PEACH.EASE.LSOFT.COM
>>
>> Let's Really Fix Outlook 2010
>> http://forums.slipstick.com/forumdisplay.php?f=34
>>
>> "Mas" <M**@discussions.microsoft.com> wrote in message
>> news:57782A36-676C-4921-B61B-567A88A270E1@microsoft.com...
>> > I have outlook 2003, and recently two buttons stopped working. First,
>> > if I
>> > click "Send/Receive", nothing happens. Second, I cannot change the
>> > account
>> > with which to send my email anymore. If I click on "account" when
>> > composing
>> > an email, outlook runs into problems. Any idea about what's going on?
>> > thanks.
>>
>>

6 Jul 2009 4:49 PM

Mas

I see. But the new SRS file that Outlook generates still doesn't work. What
should I do?

Show quoteHide quote

"Diane Poremsky [MVP]" wrote:

> That is the send and receive settings configuration file and if its corrupt
> it will cause issues with the menu and with send and receives. Outlook
> recreates a new SRS with default settings.
>
> --
> Diane Poremsky [MVP - Outlook]
> Outlook Tips: http://www.outlook-tips.net/
> Outlook & Exchange Solutions Center: http://www.slipstick.com
>
> Outlook Tips by email:
> mailto:dailytips-subscribe-requ***@lists.outlooktips.net
>
> EMO - a weekly newsletter about Outlook and Exchange:
> mailto:EMO-NEWSLETTER-SUBSCRIBE-REQU***@PEACH.EASE.LSOFT.COM
>
> Let's Really Fix Outlook 2010
> http://forums.slipstick.com/forumdisplay.php?f=34
>
> "Mas" <M**@discussions.microsoft.com> wrote in message
> news:5A6DC1B5-F9C2-49C0-B836-90C2FADBAF5C@microsoft.com...
> > Thanks. I deleted that file (what's that file for btw?), but the
> > Send/Receive
> > file still doesn't work. It seems whenever I open the Outlook, a new SRS
> > file
> > is generated.
> >
> > thanks again if you can provide further help.
> >
> > "Diane Poremsky [MVP]" wrote:
> >
> >> Find and delete the SRS file for your profile.
> >> see http://www.outlook-tips.net/beginner/filepath.htm for the file
> >> location.
> >>
> >> --
> >> Diane Poremsky [MVP - Outlook]
> >> Outlook Tips: http://www.outlook-tips.net/
> >> Outlook & Exchange Solutions Center: http://www.slipstick.com
> >>
> >> Outlook Tips by email:
> >> mailto:dailytips-subscribe-requ***@lists.outlooktips.net
> >>
> >> EMO - a weekly newsletter about Outlook and Exchange:
> >> mailto:EMO-NEWSLETTER-SUBSCRIBE-REQU***@PEACH.EASE.LSOFT.COM
> >>
> >> Let's Really Fix Outlook 2010
> >> http://forums.slipstick.com/forumdisplay.php?f=34
> >>
> >> "Mas" <M**@discussions.microsoft.com> wrote in message
> >> news:57782A36-676C-4921-B61B-567A88A270E1@microsoft.com...
> >> > I have outlook 2003, and recently two buttons stopped working. First,
> >> > if I
> >> > click "Send/Receive", nothing happens. Second, I cannot change the
> >> > account
> >> > with which to send my email anymore. If I click on "account" when
> >> > composing
> >> > an email, outlook runs into problems. Any idea about what's going on?
> >> > thanks.
> >>
> >>
>

6 Jul 2009 8:16 PM

Diane Poremsky [MVP]

find and delete (or rename) outcmd.dat - this is the toolbar customization
file.

Show quoteHide quote

"Mas" <M**@discussions.microsoft.com> wrote in message
news:0901E4C3-677B-48FF-B54C-E5BDDEEF8089@microsoft.com...
> I see. But the new SRS file that Outlook generates still doesn't work.
> What
> should I do?
>
> "Diane Poremsky [MVP]" wrote:
>
>> That is the send and receive settings configuration file and if its
>> corrupt
>> it will cause issues with the menu and with send and receives. Outlook
>> recreates a new SRS with default settings.
>>
>> --
>> Diane Poremsky [MVP - Outlook]
>> Outlook Tips: http://www.outlook-tips.net/
>> Outlook & Exchange Solutions Center: http://www.slipstick.com
>>
>> Outlook Tips by email:
>> mailto:dailytips-subscribe-requ***@lists.outlooktips.net
>>
>> EMO - a weekly newsletter about Outlook and Exchange:
>> mailto:EMO-NEWSLETTER-SUBSCRIBE-REQU***@PEACH.EASE.LSOFT.COM
>>
>> Let's Really Fix Outlook 2010
>> http://forums.slipstick.com/forumdisplay.php?f=34
>>
>> "Mas" <M**@discussions.microsoft.com> wrote in message
>> news:5A6DC1B5-F9C2-49C0-B836-90C2FADBAF5C@microsoft.com...
>> > Thanks. I deleted that file (what's that file for btw?), but the
>> > Send/Receive
>> > file still doesn't work. It seems whenever I open the Outlook, a new
>> > SRS
>> > file
>> > is generated.
>> >
>> > thanks again if you can provide further help.
>> >
>> > "Diane Poremsky [MVP]" wrote:
>> >
>> >> Find and delete the SRS file for your profile.
>> >> see http://www.outlook-tips.net/beginner/filepath.htm for the file
>> >> location.
>> >>
>> >> --
>> >> Diane Poremsky [MVP - Outlook]
>> >> Outlook Tips: http://www.outlook-tips.net/
>> >> Outlook & Exchange Solutions Center: http://www.slipstick.com
>> >>
>> >> Outlook Tips by email:
>> >> mailto:dailytips-subscribe-requ***@lists.outlooktips.net
>> >>
>> >> EMO - a weekly newsletter about Outlook and Exchange:
>> >> mailto:EMO-NEWSLETTER-SUBSCRIBE-REQU***@PEACH.EASE.LSOFT.COM
>> >>
>> >> Let's Really Fix Outlook 2010
>> >> http://forums.slipstick.com/forumdisplay.php?f=34
>> >>
>> >> "Mas" <M**@discussions.microsoft.com> wrote in message
>> >> news:57782A36-676C-4921-B61B-567A88A270E1@microsoft.com...
>> >> > I have outlook 2003, and recently two buttons stopped working.
>> >> > First,
>> >> > if I
>> >> > click "Send/Receive", nothing happens. Second, I cannot change the
>> >> > account
>> >> > with which to send my email anymore. If I click on "account" when
>> >> > composing
>> >> > an email, outlook runs into problems. Any idea about what's going
>> >> > on?
>> >> > thanks.
>> >>
>> >>
>>

6 Jul 2009 9:03 PM

Mas

Doesn't work. The outcmd.dat file, as well as the srs file automatically got
regenerated. Still can't send/receive mails. But thank you neverthelss for
your help.

Show quoteHide quote

"Diane Poremsky [MVP]" wrote:

> find and delete (or rename) outcmd.dat - this is the toolbar customization
> file.
>
> --
> Diane Poremsky [MVP - Outlook]
> Outlook Tips: http://www.outlook-tips.net/
> Outlook & Exchange Solutions Center: http://www.slipstick.com
>
> Outlook Tips by email:
> mailto:dailytips-subscribe-requ***@lists.outlooktips.net
>
> EMO - a weekly newsletter about Outlook and Exchange:
> mailto:EMO-NEWSLETTER-SUBSCRIBE-REQU***@PEACH.EASE.LSOFT.COM
>
> Let's Really Fix Outlook 2010
> http://forums.slipstick.com/forumdisplay.php?f=34
>
> "Mas" <M**@discussions.microsoft.com> wrote in message
> news:0901E4C3-677B-48FF-B54C-E5BDDEEF8089@microsoft.com...
> > I see. But the new SRS file that Outlook generates still doesn't work.
> > What
> > should I do?
> >
> > "Diane Poremsky [MVP]" wrote:
> >
> >> That is the send and receive settings configuration file and if its
> >> corrupt
> >> it will cause issues with the menu and with send and receives. Outlook
> >> recreates a new SRS with default settings.
> >>
> >> --
> >> Diane Poremsky [MVP - Outlook]
> >> Outlook Tips: http://www.outlook-tips.net/
> >> Outlook & Exchange Solutions Center: http://www.slipstick.com
> >>
> >> Outlook Tips by email:
> >> mailto:dailytips-subscribe-requ***@lists.outlooktips.net
> >>
> >> EMO - a weekly newsletter about Outlook and Exchange:
> >> mailto:EMO-NEWSLETTER-SUBSCRIBE-REQU***@PEACH.EASE.LSOFT.COM
> >>
> >> Let's Really Fix Outlook 2010
> >> http://forums.slipstick.com/forumdisplay.php?f=34
> >>
> >> "Mas" <M**@discussions.microsoft.com> wrote in message
> >> news:5A6DC1B5-F9C2-49C0-B836-90C2FADBAF5C@microsoft.com...
> >> > Thanks. I deleted that file (what's that file for btw?), but the
> >> > Send/Receive
> >> > file still doesn't work. It seems whenever I open the Outlook, a new
> >> > SRS
> >> > file
> >> > is generated.
> >> >
> >> > thanks again if you can provide further help.
> >> >
> >> > "Diane Poremsky [MVP]" wrote:
> >> >
> >> >> Find and delete the SRS file for your profile.
> >> >> see http://www.outlook-tips.net/beginner/filepath.htm for the file
> >> >> location.
> >> >>
> >> >> --
> >> >> Diane Poremsky [MVP - Outlook]
> >> >> Outlook Tips: http://www.outlook-tips.net/
> >> >> Outlook & Exchange Solutions Center: http://www.slipstick.com
> >> >>
> >> >> Outlook Tips by email:
> >> >> mailto:dailytips-subscribe-requ***@lists.outlooktips.net
> >> >>
> >> >> EMO - a weekly newsletter about Outlook and Exchange:
> >> >> mailto:EMO-NEWSLETTER-SUBSCRIBE-REQU***@PEACH.EASE.LSOFT.COM
> >> >>
> >> >> Let's Really Fix Outlook 2010
> >> >> http://forums.slipstick.com/forumdisplay.php?f=34
> >> >>
> >> >> "Mas" <M**@discussions.microsoft.com> wrote in message
> >> >> news:57782A36-676C-4921-B61B-567A88A270E1@microsoft.com...
> >> >> > I have outlook 2003, and recently two buttons stopped working.
> >> >> > First,
> >> >> > if I
> >> >> > click "Send/Receive", nothing happens. Second, I cannot change the
> >> >> > account
> >> >> > with which to send my email anymore. If I click on "account" when
> >> >> > composing
> >> >> > an email, outlook runs into problems. Any idea about what's going
> >> >> > on?
> >> >> > thanks.
> >> >>
> >> >>
> >>
>

6 Jul 2009 9:13 PM

Russ Valentine [MVP-Outlook]

It is difficult to determine why polling is failing when you do not post
your mail account type, connection type and polling settings. If automatic
polling once worked and now fails, you also need to examine what changes
were made to your setup before automatic polling stopped working.

In general, here are the reasons automatic polling might fail in Outlook:
1. You have created an unrealistic polling interval. Many users set their
polling interval to 1 minute thinking they will be downloading mail
continuously as it arrives. Such settings are not recommended. They put an
unnecessary strain on mail servers and can create conflicting polling
requests that can damage your Send/Receive Group or even your account
settings. 10 minutes is the recommended minimum.
2. While exiting Outlook, you inadvertently set your profile to Work Offline
(this option is immediately above the Exit command in the File menu).
3. You have a damaged Send/Receive Group as documented here:
http://support.microsoft.com/support/kb/articles/q312/3/36.asp
4. You have overridden your Send/Receive Group settings as documented here:
http://support.microsoft.com/support/kb/articles/q320/8/36.asp
5. Your mail account settings are corrupt. Recreate your mail account from
scratch.
6. Firewall software is blocking your transmission. Disable your Firewall
temporarily to see if automatic polling is restored.

--
Russ Valentine
[MVP-Outlook]

Show quoteHide quote

"Mas" <M**@discussions.microsoft.com> wrote in message
news:2F1CEEB5-20E8-4C78-9129-D016AF609C8D@microsoft.com...
> Doesn't work. The outcmd.dat file, as well as the srs file automatically
> got
> regenerated. Still can't send/receive mails. But thank you neverthelss for
> your help.
>
> "Diane Poremsky [MVP]" wrote:
>
>> find and delete (or rename) outcmd.dat - this is the toolbar
>> customization
>> file.
>>
>> --
>> Diane Poremsky [MVP - Outlook]
>> Outlook Tips: http://www.outlook-tips.net/
>> Outlook & Exchange Solutions Center: http://www.slipstick.com
>>
>> Outlook Tips by email:
>> mailto:dailytips-subscribe-requ***@lists.outlooktips.net
>>
>> EMO - a weekly newsletter about Outlook and Exchange:
>> mailto:EMO-NEWSLETTER-SUBSCRIBE-REQU***@PEACH.EASE.LSOFT.COM
>>
>> Let's Really Fix Outlook 2010
>> http://forums.slipstick.com/forumdisplay.php?f=34
>>
>> "Mas" <M**@discussions.microsoft.com> wrote in message
>> news:0901E4C3-677B-48FF-B54C-E5BDDEEF8089@microsoft.com...
>> > I see. But the new SRS file that Outlook generates still doesn't work.
>> > What
>> > should I do?
>> >
>> > "Diane Poremsky [MVP]" wrote:
>> >
>> >> That is the send and receive settings configuration file and if its
>> >> corrupt
>> >> it will cause issues with the menu and with send and receives. Outlook
>> >> recreates a new SRS with default settings.
>> >>
>> >> --
>> >> Diane Poremsky [MVP - Outlook]
>> >> Outlook Tips: http://www.outlook-tips.net/
>> >> Outlook & Exchange Solutions Center: http://www.slipstick.com
>> >>
>> >> Outlook Tips by email:
>> >> mailto:dailytips-subscribe-requ***@lists.outlooktips.net
>> >>
>> >> EMO - a weekly newsletter about Outlook and Exchange:
>> >> mailto:EMO-NEWSLETTER-SUBSCRIBE-REQU***@PEACH.EASE.LSOFT.COM
>> >>
>> >> Let's Really Fix Outlook 2010
>> >> http://forums.slipstick.com/forumdisplay.php?f=34
>> >>
>> >> "Mas" <M**@discussions.microsoft.com> wrote in message
>> >> news:5A6DC1B5-F9C2-49C0-B836-90C2FADBAF5C@microsoft.com...
>> >> > Thanks. I deleted that file (what's that file for btw?), but the
>> >> > Send/Receive
>> >> > file still doesn't work. It seems whenever I open the Outlook, a new
>> >> > SRS
>> >> > file
>> >> > is generated.
>> >> >
>> >> > thanks again if you can provide further help.
>> >> >
>> >> > "Diane Poremsky [MVP]" wrote:
>> >> >
>> >> >> Find and delete the SRS file for your profile.
>> >> >> see http://www.outlook-tips.net/beginner/filepath.htm for the file
>> >> >> location.
>> >> >>
>> >> >> --
>> >> >> Diane Poremsky [MVP - Outlook]
>> >> >> Outlook Tips: http://www.outlook-tips.net/
>> >> >> Outlook & Exchange Solutions Center: http://www.slipstick.com
>> >> >>
>> >> >> Outlook Tips by email:
>> >> >> mailto:dailytips-subscribe-requ***@lists.outlooktips.net
>> >> >>
>> >> >> EMO - a weekly newsletter about Outlook and Exchange:
>> >> >> mailto:EMO-NEWSLETTER-SUBSCRIBE-REQU***@PEACH.EASE.LSOFT.COM
>> >> >>
>> >> >> Let's Really Fix Outlook 2010
>> >> >> http://forums.slipstick.com/forumdisplay.php?f=34
>> >> >>
>> >> >> "Mas" <M**@discussions.microsoft.com> wrote in message
>> >> >> news:57782A36-676C-4921-B61B-567A88A270E1@microsoft.com...
>> >> >> > I have outlook 2003, and recently two buttons stopped working.
>> >> >> > First,
>> >> >> > if I
>> >> >> > click "Send/Receive", nothing happens. Second, I cannot change
>> >> >> > the
>> >> >> > account
>> >> >> > with which to send my email anymore. If I click on "account" when
>> >> >> > composing
>> >> >> > an email, outlook runs into problems. Any idea about what's going
>> >> >> > on?
>> >> >> > thanks.
>> >> >>
>> >> >>
>> >>
>>