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Outlook form cache problemThe custom forms are used as a forced form when a new appointment or meeting request is made in a resource calendar (in a public folder). When an existing appointment is opened, most of the time the form is showed. However several times a week there is a problem with the form cache and the default appointment form is displayed instead of the custom form. The problems occur when the user has opened multiple appointments in the same resource calendar. The custom forms in other resource calendars are still available for this user. The Outlook form cache of the user looks something like this: Local Settings Application Data Microsoft Forms IPM.Appointment.room1 IPM.Appointment.room10 IPM.Appointment.room100 IPM.Appointment.room1000 IPM.Appointment.room10000 IPM.Appointment.room100000 IPM.Appointment.room2 IPM.Appointment.room20 IPM.Appointment.room200 IPM.Appointment.room2000 IPM.Appointment.room20000 IPM.Appointment.room200000 IPM.Appointment.room3 IPM.Appointment.room4 IPM.Appointment.room40 IPM.Appointment.room400 IPM.Appointment.room4000 There are several knowledge articles and information on the internet about Outlook form cache problems and till now I try to resolve the problem with the following solutions: - Republish the forms - Raise the form cache to 4096 - Change a form to an one-off form - Add the ForceFormReload key in the register None of these solutions above have solved the problem. The problem can be solved by clearing the form cache in Outlook or deleting the directory Form in the user profile. The user works with thin client in a TS (Citrix) environment with mandatory profile. Any suggestions to resolve this cache problem? Which version of Outlook are you using?
As a workaround, you can use the following script to clear it on regular interval (via Windows scheduled tasks) and/or at Windows logon/logoff. -- Show quoteHide quoteRobert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- "Frohut" <frohut@newsgroup.nospam> wrote in message news:#ch4cOO#JHA.1380@TK2MSFTNGP02.phx.gbl... > In the company where I work, we use custom forms without code. > > The custom forms are used as a forced form when a new appointment or > meeting request is made in a resource calendar (in a public folder). > > When an existing appointment is opened, most of the time the form is > showed. However several times a week there is a problem with the form > cache and the default appointment form is displayed instead of the custom > form. > > The problems occur when the user has opened multiple appointments in the > same resource calendar. The custom forms in other resource calendars are > still available for this user. > > > The Outlook form cache of the user looks something like this: > Local Settings > Application Data > Microsoft > Forms > IPM.Appointment.room1 > IPM.Appointment.room10 > IPM.Appointment.room100 > IPM.Appointment.room1000 > IPM.Appointment.room10000 > IPM.Appointment.room100000 > IPM.Appointment.room2 > IPM.Appointment.room20 > IPM.Appointment.room200 > IPM.Appointment.room2000 > IPM.Appointment.room20000 > IPM.Appointment.room200000 > IPM.Appointment.room3 > IPM.Appointment.room4 > IPM.Appointment.room40 > IPM.Appointment.room400 > IPM.Appointment.room4000 > > > There are several knowledge articles and information on the internet about > Outlook form cache problems and till now I try to resolve the problem with > the following solutions: > > - Republish the forms > - Raise the form cache to 4096 > - Change a form to an one-off form > - Add the ForceFormReload key in the register > > None of these solutions above have solved the problem. > > The problem can be solved by clearing the form cache in Outlook or > deleting the directory Form in the user profile. > > The user works with thin client in a TS (Citrix) environment with > mandatory profile. > > Any suggestions to resolve this cache problem? > > > Thank you for your reply. We use Outlook 2003.
As a workaround, the user can clear the Outlook cache in Outlook when the problem occurs but I'm looking for a solution. Show quoteHide quote "Roady [MVP]" <newsgroups_DELETE_@_DELETE_sparnaaij_NO_._SPAM_net> wrote in message news:eCmLIwO%23JHA.3480@TK2MSFTNGP04.phx.gbl... > Which version of Outlook are you using? > As a workaround, you can use the following script to clear it on regular > interval (via Windows scheduled tasks) and/or at Windows logon/logoff. > > -- > Robert Sparnaaij [MVP-Outlook] > Coauthor, Configuring Microsoft Outlook 2003 > http://www.howto-outlook.com/ > Outlook FAQ, HowTo, Downloads, Add-Ins and more > > http://www.msoutlook.info/ > Real World Questions, Real World Answers > > ----- > > "Frohut" <frohut@newsgroup.nospam> wrote in message > news:#ch4cOO#JHA.1380@TK2MSFTNGP02.phx.gbl... >> In the company where I work, we use custom forms without code. >> >> The custom forms are used as a forced form when a new appointment or >> meeting request is made in a resource calendar (in a public folder). >> >> When an existing appointment is opened, most of the time the form is >> showed. However several times a week there is a problem with the form >> cache and the default appointment form is displayed instead of the custom >> form. >> >> The problems occur when the user has opened multiple appointments in the >> same resource calendar. The custom forms in other resource calendars are >> still available for this user. >> >> >> The Outlook form cache of the user looks something like this: >> Local Settings >> Application Data >> Microsoft >> Forms >> IPM.Appointment.room1 >> IPM.Appointment.room10 >> IPM.Appointment.room100 >> IPM.Appointment.room1000 >> IPM.Appointment.room10000 >> IPM.Appointment.room100000 >> IPM.Appointment.room2 >> IPM.Appointment.room20 >> IPM.Appointment.room200 >> IPM.Appointment.room2000 >> IPM.Appointment.room20000 >> IPM.Appointment.room200000 >> IPM.Appointment.room3 >> IPM.Appointment.room4 >> IPM.Appointment.room40 >> IPM.Appointment.room400 >> IPM.Appointment.room4000 >> >> >> There are several knowledge articles and information on the internet >> about Outlook form cache problems and till now I try to resolve the >> problem with the following solutions: >> >> - Republish the forms >> - Raise the form cache to 4096 >> - Change a form to an one-off form >> - Add the ForceFormReload key in the register >> >> None of these solutions above have solved the problem. >> >> The problem can be solved by clearing the form cache in Outlook or >> deleting the directory Form in the user profile. >> >> The user works with thin client in a TS (Citrix) environment with >> mandatory profile. >> >> Any suggestions to resolve this cache problem? >> >> >> Sorry, forgot to link to the script;
http://www.howto-outlook.com/downloads/clearformscache.htm Make sure the form is only published in the Organization library and not also in the Personal library. Do you have Service Pack 3 installed for Office 2003? Outlook 2003 has/had several forms issues that got fixed with updates over the years. Also see http://support.microsoft.com/kb/839804 -- Show quoteHide quoteRobert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- "Frohut" <frohut@newsgroup.nospam> wrote in message news:OFnQjUg#JHA.3320@TK2MSFTNGP04.phx.gbl... > Thank you for your reply. We use Outlook 2003. > As a workaround, the user can clear the Outlook cache in Outlook when the > problem occurs but I'm looking for a solution. > > > "Roady [MVP]" <newsgroups_DELETE_@_DELETE_sparnaaij_NO_._SPAM_net> wrote > in message news:eCmLIwO%23JHA.3480@TK2MSFTNGP04.phx.gbl... >> Which version of Outlook are you using? >> As a workaround, you can use the following script to clear it on regular >> interval (via Windows scheduled tasks) and/or at Windows logon/logoff. >> >> -- >> Robert Sparnaaij [MVP-Outlook] >> Coauthor, Configuring Microsoft Outlook 2003 >> http://www.howto-outlook.com/ >> Outlook FAQ, HowTo, Downloads, Add-Ins and more >> >> http://www.msoutlook.info/ >> Real World Questions, Real World Answers >> >> ----- >> >> "Frohut" <frohut@newsgroup.nospam> wrote in message >> news:#ch4cOO#JHA.1380@TK2MSFTNGP02.phx.gbl... >>> In the company where I work, we use custom forms without code. >>> >>> The custom forms are used as a forced form when a new appointment or >>> meeting request is made in a resource calendar (in a public folder). >>> >>> When an existing appointment is opened, most of the time the form is >>> showed. However several times a week there is a problem with the form >>> cache and the default appointment form is displayed instead of the >>> custom form. >>> >>> The problems occur when the user has opened multiple appointments in the >>> same resource calendar. The custom forms in other resource calendars are >>> still available for this user. >>> >>> >>> The Outlook form cache of the user looks something like this: >>> Local Settings >>> Application Data >>> Microsoft >>> Forms >>> IPM.Appointment.room1 >>> IPM.Appointment.room10 >>> IPM.Appointment.room100 >>> IPM.Appointment.room1000 >>> IPM.Appointment.room10000 >>> IPM.Appointment.room100000 >>> IPM.Appointment.room2 >>> IPM.Appointment.room20 >>> IPM.Appointment.room200 >>> IPM.Appointment.room2000 >>> IPM.Appointment.room20000 >>> IPM.Appointment.room200000 >>> IPM.Appointment.room3 >>> IPM.Appointment.room4 >>> IPM.Appointment.room40 >>> IPM.Appointment.room400 >>> IPM.Appointment.room4000 >>> >>> >>> There are several knowledge articles and information on the internet >>> about Outlook form cache problems and till now I try to resolve the >>> problem with the following solutions: >>> >>> - Republish the forms >>> - Raise the form cache to 4096 >>> - Change a form to an one-off form >>> - Add the ForceFormReload key in the register >>> >>> None of these solutions above have solved the problem. >>> >>> The problem can be solved by clearing the form cache in Outlook or >>> deleting the directory Form in the user profile. >>> >>> The user works with thin client in a TS (Citrix) environment with >>> mandatory profile. >>> >>> Any suggestions to resolve this cache problem? >>> >>> >>> > > I'm familiar with KB839804 but I didn't found the solution in that KB
article. The Outlook forms are not published in the Organization Library but in public folders. The company is a nation company with about 50.000 users in almost 30 different departments. Each department has their own set of Outlook forms. Show quoteHide quote "Roady [MVP]" <newsgroups_DELETE_@_DELETE_sparnaaij_NO_._SPAM_net> wrote in message news:%23oG04uh%23JHA.5780@TK2MSFTNGP03.phx.gbl... > Sorry, forgot to link to the script; > http://www.howto-outlook.com/downloads/clearformscache.htm > > Make sure the form is only published in the Organization library and not > also in the Personal library. > > Do you have Service Pack 3 installed for Office 2003? Outlook 2003 has/had > several forms issues that got fixed with updates over the years. > Also see http://support.microsoft.com/kb/839804 > > -- > Robert Sparnaaij [MVP-Outlook] > Coauthor, Configuring Microsoft Outlook 2003 > http://www.howto-outlook.com/ > Outlook FAQ, HowTo, Downloads, Add-Ins and more > > http://www.msoutlook.info/ > Real World Questions, Real World Answers > > ----- > > "Frohut" <frohut@newsgroup.nospam> wrote in message > news:OFnQjUg#JHA.3320@TK2MSFTNGP04.phx.gbl... >> Thank you for your reply. We use Outlook 2003. >> As a workaround, the user can clear the Outlook cache in Outlook when the >> problem occurs but I'm looking for a solution. >> >> >> "Roady [MVP]" <newsgroups_DELETE_@_DELETE_sparnaaij_NO_._SPAM_net> wrote >> in message news:eCmLIwO%23JHA.3480@TK2MSFTNGP04.phx.gbl... >>> Which version of Outlook are you using? >>> As a workaround, you can use the following script to clear it on regular >>> interval (via Windows scheduled tasks) and/or at Windows logon/logoff. >>> >>> -- >>> Robert Sparnaaij [MVP-Outlook] >>> Coauthor, Configuring Microsoft Outlook 2003 >>> http://www.howto-outlook.com/ >>> Outlook FAQ, HowTo, Downloads, Add-Ins and more >>> >>> http://www.msoutlook.info/ >>> Real World Questions, Real World Answers >>> >>> ----- >>> >>> "Frohut" <frohut@newsgroup.nospam> wrote in message >>> news:#ch4cOO#JHA.1380@TK2MSFTNGP02.phx.gbl... >>>> In the company where I work, we use custom forms without code. >>>> >>>> The custom forms are used as a forced form when a new appointment or >>>> meeting request is made in a resource calendar (in a public folder). >>>> >>>> When an existing appointment is opened, most of the time the form is >>>> showed. However several times a week there is a problem with the form >>>> cache and the default appointment form is displayed instead of the >>>> custom form. >>>> >>>> The problems occur when the user has opened multiple appointments in >>>> the same resource calendar. The custom forms in other resource >>>> calendars are still available for this user. >>>> >>>> >>>> The Outlook form cache of the user looks something like this: >>>> Local Settings >>>> Application Data >>>> Microsoft >>>> Forms >>>> IPM.Appointment.room1 >>>> IPM.Appointment.room10 >>>> IPM.Appointment.room100 >>>> IPM.Appointment.room1000 >>>> IPM.Appointment.room10000 >>>> IPM.Appointment.room100000 >>>> IPM.Appointment.room2 >>>> IPM.Appointment.room20 >>>> IPM.Appointment.room200 >>>> IPM.Appointment.room2000 >>>> IPM.Appointment.room20000 >>>> IPM.Appointment.room200000 >>>> IPM.Appointment.room3 >>>> IPM.Appointment.room4 >>>> IPM.Appointment.room40 >>>> IPM.Appointment.room400 >>>> IPM.Appointment.room4000 >>>> >>>> >>>> There are several knowledge articles and information on the internet >>>> about Outlook form cache problems and till now I try to resolve the >>>> problem with the following solutions: >>>> >>>> - Republish the forms >>>> - Raise the form cache to 4096 >>>> - Change a form to an one-off form >>>> - Add the ForceFormReload key in the register >>>> >>>> None of these solutions above have solved the problem. >>>> >>>> The problem can be solved by clearing the form cache in Outlook or >>>> deleting the directory Form in the user profile. >>>> >>>> The user works with thin client in a TS (Citrix) environment with >>>> mandatory profile. >>>> >>>> Any suggestions to resolve this cache problem? >>>> >>>> >>>> >> >> > In that case you might want to check with the developers in;
outlook.program_forms Good luck! -- Show quoteHide quoteRobert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- "Frohut" <frohut@newsgroup.nospam> wrote in message news:uQ$86hk#JHA.4900@TK2MSFTNGP02.phx.gbl... > I'm familiar with KB839804 but I didn't found the solution in that KB > article. > > The Outlook forms are not published in the Organization Library but in > public folders. The company is a nation company with about 50.000 users in > almost 30 different departments. Each department has their own set of > Outlook forms. > > > "Roady [MVP]" <newsgroups_DELETE_@_DELETE_sparnaaij_NO_._SPAM_net> wrote > in message news:%23oG04uh%23JHA.5780@TK2MSFTNGP03.phx.gbl... >> Sorry, forgot to link to the script; >> http://www.howto-outlook.com/downloads/clearformscache.htm >> >> Make sure the form is only published in the Organization library and not >> also in the Personal library. >> >> Do you have Service Pack 3 installed for Office 2003? Outlook 2003 >> has/had several forms issues that got fixed with updates over the years. >> Also see http://support.microsoft.com/kb/839804 >> >> -- >> Robert Sparnaaij [MVP-Outlook] >> Coauthor, Configuring Microsoft Outlook 2003 >> http://www.howto-outlook.com/ >> Outlook FAQ, HowTo, Downloads, Add-Ins and more >> >> http://www.msoutlook.info/ >> Real World Questions, Real World Answers >> >> ----- >> >> "Frohut" <frohut@newsgroup.nospam> wrote in message >> news:OFnQjUg#JHA.3320@TK2MSFTNGP04.phx.gbl... >>> Thank you for your reply. We use Outlook 2003. >>> As a workaround, the user can clear the Outlook cache in Outlook when >>> the problem occurs but I'm looking for a solution. >>> >>> >>> "Roady [MVP]" <newsgroups_DELETE_@_DELETE_sparnaaij_NO_._SPAM_net> wrote >>> in message news:eCmLIwO%23JHA.3480@TK2MSFTNGP04.phx.gbl... >>>> Which version of Outlook are you using? >>>> As a workaround, you can use the following script to clear it on >>>> regular interval (via Windows scheduled tasks) and/or at Windows >>>> logon/logoff. >>>> >>>> -- >>>> Robert Sparnaaij [MVP-Outlook] >>>> Coauthor, Configuring Microsoft Outlook 2003 >>>> http://www.howto-outlook.com/ >>>> Outlook FAQ, HowTo, Downloads, Add-Ins and more >>>> >>>> http://www.msoutlook.info/ >>>> Real World Questions, Real World Answers >>>> >>>> ----- >>>> >>>> "Frohut" <frohut@newsgroup.nospam> wrote in message >>>> news:#ch4cOO#JHA.1380@TK2MSFTNGP02.phx.gbl... >>>>> In the company where I work, we use custom forms without code. >>>>> >>>>> The custom forms are used as a forced form when a new appointment or >>>>> meeting request is made in a resource calendar (in a public folder). >>>>> >>>>> When an existing appointment is opened, most of the time the form is >>>>> showed. However several times a week there is a problem with the form >>>>> cache and the default appointment form is displayed instead of the >>>>> custom form. >>>>> >>>>> The problems occur when the user has opened multiple appointments in >>>>> the same resource calendar. The custom forms in other resource >>>>> calendars are still available for this user. >>>>> >>>>> >>>>> The Outlook form cache of the user looks something like this: >>>>> Local Settings >>>>> Application Data >>>>> Microsoft >>>>> Forms >>>>> IPM.Appointment.room1 >>>>> IPM.Appointment.room10 >>>>> IPM.Appointment.room100 >>>>> IPM.Appointment.room1000 >>>>> IPM.Appointment.room10000 >>>>> IPM.Appointment.room100000 >>>>> IPM.Appointment.room2 >>>>> IPM.Appointment.room20 >>>>> IPM.Appointment.room200 >>>>> IPM.Appointment.room2000 >>>>> IPM.Appointment.room20000 >>>>> IPM.Appointment.room200000 >>>>> IPM.Appointment.room3 >>>>> IPM.Appointment.room4 >>>>> IPM.Appointment.room40 >>>>> IPM.Appointment.room400 >>>>> IPM.Appointment.room4000 >>>>> >>>>> >>>>> There are several knowledge articles and information on the internet >>>>> about Outlook form cache problems and till now I try to resolve the >>>>> problem with the following solutions: >>>>> >>>>> - Republish the forms >>>>> - Raise the form cache to 4096 >>>>> - Change a form to an one-off form >>>>> - Add the ForceFormReload key in the register >>>>> >>>>> None of these solutions above have solved the problem. >>>>> >>>>> The problem can be solved by clearing the form cache in Outlook or >>>>> deleting the directory Form in the user profile. >>>>> >>>>> The user works with thin client in a TS (Citrix) environment with >>>>> mandatory profile. >>>>> >>>>> Any suggestions to resolve this cache problem? >>>>> >>>>> >>>>> >>> >>> >> > > 
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