"astute learner" <astute lear***@discussions.microsoft.com> wrote in message
news:C487B1A0-7B42-427E-B62B-0B56D1FECF76@microsoft.com...
> Hi!
> My outlook 2003 crash while browsing messages with reading pane. I have
> updated to recent Microsoft updates, but the issue is still there. It is
> very
> easy to recreate as in, I just have to open outlook and click on messages
> randomly and after 10-15 clicks, outlook just crashes.
> Please let me know if you need more details to help me out.
>
> Thanks,
> astute learner

"Diane Poremsky [MVP]" wrote:

> Do you get an error message?
>
> did you try resetting the view?
> http://www.outlook-tips.net/beginner/resetview.htm
>
> --
> Diane Poremsky [MVP - Outlook]
> Outlook Tips: http://www.outlook-tips.net/
> Outlook & Exchange Solutions Center: http://www.slipstick.com
>
> Outlook Tips by email:
> mailto:dailytips-subscribe-requ***@lists.outlooktips.net
>
> EMO - a weekly newsletter about Outlook and Exchange:
> mailto:EMO-NEWSLETTER-SUBSCRIBE-REQU***@PEACH.EASE.LSOFT.COM
>
> You can access this newsgroup by visiting
> http://www.microsoft.com/office/community/en-us/default.mspx or point your
> newsreader to msnews.microsoft.com.
>
>
> "astute learner" <astute lear***@discussions.microsoft.com> wrote in message
> news:C487B1A0-7B42-427E-B62B-0B56D1FECF76@microsoft.com...
> > Hi!
> > My outlook 2003 crash while browsing messages with reading pane. I have
> > updated to recent Microsoft updates, but the issue is still there. It is
> > very
> > easy to recreate as in, I just have to open outlook and click on messages
> > randomly and after 10-15 clicks, outlook just crashes.
> > Please let me know if you need more details to help me out.
> >
> > Thanks,
> > astute learner
>

"astute learner" <astutelear***@discussions.microsoft.com> wrote in message
news:33E408C7-935F-4FA4-BC43-D0D5194E0469@microsoft.com...
> Hi Diane,
>
> The error message is simply,
> "Microsoft Office Outlook has encountered a problem and needs to close.
> We
> are sorry for the inconvenience."
>
> Will the contents of error report help you?
>
> Thanks
>
> "Diane Poremsky [MVP]" wrote:
>
>> Do you get an error message?
>>
>> did you try resetting the view?
>> http://www.outlook-tips.net/beginner/resetview.htm
>>
>> --
>> Diane Poremsky [MVP - Outlook]
>> Outlook Tips: http://www.outlook-tips.net/
>> Outlook & Exchange Solutions Center: http://www.slipstick.com
>>
>> Outlook Tips by email:
>> mailto:dailytips-subscribe-requ***@lists.outlooktips.net
>>
>> EMO - a weekly newsletter about Outlook and Exchange:
>> mailto:EMO-NEWSLETTER-SUBSCRIBE-REQU***@PEACH.EASE.LSOFT.COM
>>
>> You can access this newsgroup by visiting
>> http://www.microsoft.com/office/community/en-us/default.mspx or point
>> your
>> newsreader to msnews.microsoft.com.
>>
>>
>> "astute learner" <astute lear***@discussions.microsoft.com> wrote in
>> message
>> news:C487B1A0-7B42-427E-B62B-0B56D1FECF76@microsoft.com...
>> > Hi!
>> > My outlook 2003 crash while browsing messages with reading pane. I have
>> > updated to recent Microsoft updates, but the issue is still there. It
>> > is
>> > very
>> > easy to recreate as in, I just have to open outlook and click on
>> > messages
>> > randomly and after 10-15 clicks, outlook just crashes.
>> > Please let me know if you need more details to help me out.
>> >
>> > Thanks,
>> > astute learner
>>

"Diane Poremsky [MVP]" wrote:

> look in the event viewer - just the first few lines where it says xxx caused
> a fault in yyy... (or something along those lines).
>
> if you turn off the reading pane and open messages to read, does it work?
>
> --
> Diane Poremsky [MVP - Outlook]
> Outlook Tips: http://www.outlook-tips.net/
> Outlook & Exchange Solutions Center: http://www.slipstick.com
>
> Outlook Tips by email:
> mailto:dailytips-subscribe-requ***@lists.outlooktips.net
>
> EMO - a weekly newsletter about Outlook and Exchange:
> mailto:EMO-NEWSLETTER-SUBSCRIBE-REQU***@PEACH.EASE.LSOFT.COM
>
> You can access this newsgroup by visiting
> http://www.microsoft.com/office/community/en-us/default.mspx or point your
> newsreader to msnews.microsoft.com.
>
>
> "astute learner" <astutelear***@discussions.microsoft.com> wrote in message
> news:33E408C7-935F-4FA4-BC43-D0D5194E0469@microsoft.com...
> > Hi Diane,
> >
> > The error message is simply,
> > "Microsoft Office Outlook has encountered a problem and needs to close.
> > We
> > are sorry for the inconvenience."
> >
> > Will the contents of error report help you?
> >
> > Thanks
> >
> > "Diane Poremsky [MVP]" wrote:
> >
> >> Do you get an error message?
> >>
> >> did you try resetting the view?
> >> http://www.outlook-tips.net/beginner/resetview.htm
> >>
> >> --
> >> Diane Poremsky [MVP - Outlook]
> >> Outlook Tips: http://www.outlook-tips.net/
> >> Outlook & Exchange Solutions Center: http://www.slipstick.com
> >>
> >> Outlook Tips by email:
> >> mailto:dailytips-subscribe-requ***@lists.outlooktips.net
> >>
> >> EMO - a weekly newsletter about Outlook and Exchange:
> >> mailto:EMO-NEWSLETTER-SUBSCRIBE-REQU***@PEACH.EASE.LSOFT.COM
> >>
> >> You can access this newsgroup by visiting
> >> http://www.microsoft.com/office/community/en-us/default.mspx or point
> >> your
> >> newsreader to msnews.microsoft.com.
> >>
> >>
> >> "astute learner" <astute lear***@discussions.microsoft.com> wrote in
> >> message
> >> news:C487B1A0-7B42-427E-B62B-0B56D1FECF76@microsoft.com...
> >> > Hi!
> >> > My outlook 2003 crash while browsing messages with reading pane. I have
> >> > updated to recent Microsoft updates, but the issue is still there. It
> >> > is
> >> > very
> >> > easy to recreate as in, I just have to open outlook and click on
> >> > messages
> >> > randomly and after 10-15 clicks, outlook just crashes.
> >> > Please let me know if you need more details to help me out.
> >> >
> >> > Thanks,
> >> > astute learner
> >>
>

"astute learner" <astutelear***@discussions.microsoft.com> wrote in message
news:40E60262-C500-4FC4-86C4-E8134D44B13C@microsoft.com...
> Hi Diane,
>
> I hadn't tried without reading pane, but it is crashing even without
> reading
> pane.
>
> Output in the event viewer -
>
> Event Type: Error
> Event Source: Microsoft Office 11
> Event Category: None
> Event ID: 1000
> Description:
> Faulting application outlook.exe, version 11.0.8217.0, stamp 480f95d9,
> faulting module mshtml.dll, version 8.0.6001.18783, stamp 4a0a5789, debug?
> 0,
> fault address 0x000031d1.
>
> For more information, see Help and Support Center at
> http://go.microsoft.com/fwlink/events.asp.
> Data:
> 0000: 41 00 70 00 70 00 6c 00   A.p.p.l.
> 0008: 69 00 63 00 61 00 74 00   i.c.a.t.
> 0010: 69 00 6f 00 6e 00 20 00   i.o.n. .
> 0018: 46 00 61 00 69 00 6c 00   F.a.i.l.
> 0020: 75 00 72 00 65 00 20 00   u.r.e. .
> 0028: 20 00 6f 00 75 00 74 00    .o.u.t.
> 0030: 6c 00 6f 00 6f 00 6b 00   l.o.o.k.
> 0038: 2e 00 65 00 78 00 65 00   ..e.x.e.
> 0040: 20 00 31 00 31 00 2e 00    .1.1...
> 0048: 30 00 2e 00 38 00 32 00   0...8.2.
> 0050: 31 00 37 00 2e 00 30 00   1.7...0.
> 0058: 20 00 34 00 38 00 30 00    .4.8.0.
> 0060: 66 00 39 00 35 00 64 00   f.9.5.d.
> 0068: 39 00 20 00 69 00 6e 00   9. .i.n.
> 0070: 20 00 6d 00 73 00 68 00    .m.s.h.
> 0078: 74 00 6d 00 6c 00 2e 00   t.m.l...
> 0080: 64 00 6c 00 6c 00 20 00   d.l.l. .
> 0088: 38 00 2e 00 30 00 2e 00   8...0...
> 0090: 36 00 30 00 30 00 31 00   6.0.0.1.
> 0098: 2e 00 31 00 38 00 37 00   ..1.8.7.
> 00a0: 38 00 33 00 20 00 34 00   8.3. .4.
> 00a8: 61 00 30 00 61 00 35 00   a.0.a.5.
> 00b0: 37 00 38 00 39 00 20 00   7.8.9. .
> 00b8: 66 00 44 00 65 00 62 00   f.D.e.b.
> 00c0: 75 00 67 00 20 00 30 00   u.g. .0.
> 00c8: 20 00 61 00 74 00 20 00    .a.t. .
> 00d0: 6f 00 66 00 66 00 73 00   o.f.f.s.
> 00d8: 65 00 74 00 20 00 30 00   e.t. .0.
> 00e0: 30 00 30 00 30 00 33 00   0.0.0.3.
> 00e8: 31 00 64 00 31 00 0d 00   1.d.1...
> 00f0: 0a 00                     ..
>
>
> "Diane Poremsky [MVP]" wrote:
>
>> look in the event viewer - just the first few lines where it says xxx
>> caused
>> a fault in yyy... (or something along those lines).
>>
>> if you turn off the reading pane and open messages to read, does it work?
>>
>> --
>> Diane Poremsky [MVP - Outlook]
>> Outlook Tips: http://www.outlook-tips.net/
>> Outlook & Exchange Solutions Center: http://www.slipstick.com
>>
>> Outlook Tips by email:
>> mailto:dailytips-subscribe-requ***@lists.outlooktips.net
>>
>> EMO - a weekly newsletter about Outlook and Exchange:
>> mailto:EMO-NEWSLETTER-SUBSCRIBE-REQU***@PEACH.EASE.LSOFT.COM
>>
>> You can access this newsgroup by visiting
>> http://www.microsoft.com/office/community/en-us/default.mspx or point
>> your
>> newsreader to msnews.microsoft.com.
>>
>>
>> "astute learner" <astutelear***@discussions.microsoft.com> wrote in
>> message
>> news:33E408C7-935F-4FA4-BC43-D0D5194E0469@microsoft.com...
>> > Hi Diane,
>> >
>> > The error message is simply,
>> > "Microsoft Office Outlook has encountered a problem and needs to close.
>> > We
>> > are sorry for the inconvenience."
>> >
>> > Will the contents of error report help you?
>> >
>> > Thanks
>> >
>> > "Diane Poremsky [MVP]" wrote:
>> >
>> >> Do you get an error message?
>> >>
>> >> did you try resetting the view?
>> >> http://www.outlook-tips.net/beginner/resetview.htm
>> >>
>> >> --
>> >> Diane Poremsky [MVP - Outlook]
>> >> Outlook Tips: http://www.outlook-tips.net/
>> >> Outlook & Exchange Solutions Center: http://www.slipstick.com
>> >>
>> >> Outlook Tips by email:
>> >> mailto:dailytips-subscribe-requ***@lists.outlooktips.net
>> >>
>> >> EMO - a weekly newsletter about Outlook and Exchange:
>> >> mailto:EMO-NEWSLETTER-SUBSCRIBE-REQU***@PEACH.EASE.LSOFT.COM
>> >>
>> >> You can access this newsgroup by visiting
>> >> http://www.microsoft.com/office/community/en-us/default.mspx or point
>> >> your
>> >> newsreader to msnews.microsoft.com.
>> >>
>> >>
>> >> "astute learner" <astute lear***@discussions.microsoft.com> wrote in
>> >> message
>> >> news:C487B1A0-7B42-427E-B62B-0B56D1FECF76@microsoft.com...
>> >> > Hi!
>> >> > My outlook 2003 crash while browsing messages with reading pane. I
>> >> > have
>> >> > updated to recent Microsoft updates, but the issue is still there.
>> >> > It
>> >> > is
>> >> > very
>> >> > easy to recreate as in, I just have to open outlook and click on
>> >> > messages
>> >> > randomly and after 10-15 clicks, outlook just crashes.
>> >> > Please let me know if you need more details to help me out.
>> >> >
>> >> > Thanks,
>> >> > astute learner
>> >>
>>

"Diane Poremsky [MVP]" wrote:

> That file is used for HTML rendering.
>
> Did you try Detect and Repair?  It may not help if the problem is with IE8,
> but its should always be the first thing you try.  I would probably either
> do a repair of IE8 or uninstall it and reinstall it.
>
> --
> Diane Poremsky [MVP - Outlook]
> Outlook Tips: http://www.outlook-tips.net/
> Outlook & Exchange Solutions Center: http://www.slipstick.com
>
> Outlook Tips by email:
> mailto:dailytips-subscribe-requ***@lists.outlooktips.net
>
> EMO - a weekly newsletter about Outlook and Exchange:
> mailto:EMO-NEWSLETTER-SUBSCRIBE-REQU***@PEACH.EASE.LSOFT.COM
>
> You can access this newsgroup by visiting
> http://www.microsoft.com/office/community/en-us/default.mspx or point your
> newsreader to msnews.microsoft.com.
>
>
> "astute learner" <astutelear***@discussions.microsoft.com> wrote in message
> news:40E60262-C500-4FC4-86C4-E8134D44B13C@microsoft.com...
> > Hi Diane,
> >
> > I hadn't tried without reading pane, but it is crashing even without
> > reading
> > pane.
> >
> > Output in the event viewer -
> >
> > Event Type: Error
> > Event Source: Microsoft Office 11
> > Event Category: None
> > Event ID: 1000
> > Description:
> > Faulting application outlook.exe, version 11.0.8217.0, stamp 480f95d9,
> > faulting module mshtml.dll, version 8.0.6001.18783, stamp 4a0a5789, debug?
> > 0,
> > fault address 0x000031d1.
> >
> > For more information, see Help and Support Center at
> > http://go.microsoft.com/fwlink/events.asp.
> > Data:
> > 0000: 41 00 70 00 70 00 6c 00   A.p.p.l.
> > 0008: 69 00 63 00 61 00 74 00   i.c.a.t.
> > 0010: 69 00 6f 00 6e 00 20 00   i.o.n. .
> > 0018: 46 00 61 00 69 00 6c 00   F.a.i.l.
> > 0020: 75 00 72 00 65 00 20 00   u.r.e. .
> > 0028: 20 00 6f 00 75 00 74 00    .o.u.t.
> > 0030: 6c 00 6f 00 6f 00 6b 00   l.o.o.k.
> > 0038: 2e 00 65 00 78 00 65 00   ..e.x.e.
> > 0040: 20 00 31 00 31 00 2e 00    .1.1...
> > 0048: 30 00 2e 00 38 00 32 00   0...8.2.
> > 0050: 31 00 37 00 2e 00 30 00   1.7...0.
> > 0058: 20 00 34 00 38 00 30 00    .4.8.0.
> > 0060: 66 00 39 00 35 00 64 00   f.9.5.d.
> > 0068: 39 00 20 00 69 00 6e 00   9. .i.n.
> > 0070: 20 00 6d 00 73 00 68 00    .m.s.h.
> > 0078: 74 00 6d 00 6c 00 2e 00   t.m.l...
> > 0080: 64 00 6c 00 6c 00 20 00   d.l.l. .
> > 0088: 38 00 2e 00 30 00 2e 00   8...0...
> > 0090: 36 00 30 00 30 00 31 00   6.0.0.1.
> > 0098: 2e 00 31 00 38 00 37 00   ..1.8.7.
> > 00a0: 38 00 33 00 20 00 34 00   8.3. .4.
> > 00a8: 61 00 30 00 61 00 35 00   a.0.a.5.
> > 00b0: 37 00 38 00 39 00 20 00   7.8.9. .
> > 00b8: 66 00 44 00 65 00 62 00   f.D.e.b.
> > 00c0: 75 00 67 00 20 00 30 00   u.g. .0.
> > 00c8: 20 00 61 00 74 00 20 00    .a.t. .
> > 00d0: 6f 00 66 00 66 00 73 00   o.f.f.s.
> > 00d8: 65 00 74 00 20 00 30 00   e.t. .0.
> > 00e0: 30 00 30 00 30 00 33 00   0.0.0.3.
> > 00e8: 31 00 64 00 31 00 0d 00   1.d.1...
> > 00f0: 0a 00                     ..
> >
> >
> > "Diane Poremsky [MVP]" wrote:
> >
> >> look in the event viewer - just the first few lines where it says xxx
> >> caused
> >> a fault in yyy... (or something along those lines).
> >>
> >> if you turn off the reading pane and open messages to read, does it work?
> >>
> >> --
> >> Diane Poremsky [MVP - Outlook]
> >> Outlook Tips: http://www.outlook-tips.net/
> >> Outlook & Exchange Solutions Center: http://www.slipstick.com
> >>
> >> Outlook Tips by email:
> >> mailto:dailytips-subscribe-requ***@lists.outlooktips.net
> >>
> >> EMO - a weekly newsletter about Outlook and Exchange:
> >> mailto:EMO-NEWSLETTER-SUBSCRIBE-REQU***@PEACH.EASE.LSOFT.COM
> >>
> >> You can access this newsgroup by visiting
> >> http://www.microsoft.com/office/community/en-us/default.mspx or point
> >> your
> >> newsreader to msnews.microsoft.com.
> >>
> >>
> >> "astute learner" <astutelear***@discussions.microsoft.com> wrote in
> >> message
> >> news:33E408C7-935F-4FA4-BC43-D0D5194E0469@microsoft.com...
> >> > Hi Diane,
> >> >
> >> > The error message is simply,
> >> > "Microsoft Office Outlook has encountered a problem and needs to close.
> >> > We
> >> > are sorry for the inconvenience."
> >> >
> >> > Will the contents of error report help you?
> >> >
> >> > Thanks
> >> >
> >> > "Diane Poremsky [MVP]" wrote:
> >> >
> >> >> Do you get an error message?
> >> >>
> >> >> did you try resetting the view?
> >> >> http://www.outlook-tips.net/beginner/resetview.htm
> >> >>
> >> >> --
> >> >> Diane Poremsky [MVP - Outlook]
> >> >> Outlook Tips: http://www.outlook-tips.net/
> >> >> Outlook & Exchange Solutions Center: http://www.slipstick.com
> >> >>
> >> >> Outlook Tips by email:
> >> >> mailto:dailytips-subscribe-requ***@lists.outlooktips.net
> >> >>
> >> >> EMO - a weekly newsletter about Outlook and Exchange:
> >> >> mailto:EMO-NEWSLETTER-SUBSCRIBE-REQU***@PEACH.EASE.LSOFT.COM
> >> >>
> >> >> You can access this newsgroup by visiting
> >> >> http://www.microsoft.com/office/community/en-us/default.mspx or point
> >> >> your
> >> >> newsreader to msnews.microsoft.com.
> >> >>
> >> >>
> >> >> "astute learner" <astute lear***@discussions.microsoft.com> wrote in
> >> >> message
> >> >> news:C487B1A0-7B42-427E-B62B-0B56D1FECF76@microsoft.com...
> >> >> > Hi!
> >> >> > My outlook 2003 crash while browsing messages with reading pane. I
> >> >> > have
> >> >> > updated to recent Microsoft updates, but the issue is still there.
> >> >> > It
> >> >> > is
> >> >> > very
> >> >> > easy to recreate as in, I just have to open outlook and click on
> >> >> > messages
> >> >> > randomly and after 10-15 clicks, outlook just crashes.
> >> >> > Please let me know if you need more details to help me out.
> >> >> >
> >> >> > Thanks,
> >> >> > astute learner
> >> >>
> >>

"Diane Poremsky [MVP]" wrote:

> Do you get an error message?
>
> did you try resetting the view?
> http://www.outlook-tips.net/beginner/resetview.htm
>
> --
> Diane Poremsky [MVP - Outlook]
> Outlook Tips: http://www.outlook-tips.net/
> Outlook & Exchange Solutions Center: http://www.slipstick.com
>
> Outlook Tips by email:
> mailto:dailytips-subscribe-requ***@lists.outlooktips.net
>
> EMO - a weekly newsletter about Outlook and Exchange:
> mailto:EMO-NEWSLETTER-SUBSCRIBE-REQU***@PEACH.EASE.LSOFT.COM
>
> You can access this newsgroup by visiting
> http://www.microsoft.com/office/community/en-us/default.mspx or point your
> newsreader to msnews.microsoft.com.
>
>
> "astute learner" <astute lear***@discussions.microsoft.com> wrote in message
> news:C487B1A0-7B42-427E-B62B-0B56D1FECF76@microsoft.com...
> > Hi!
> > My outlook 2003 crash while browsing messages with reading pane. I have
> > updated to recent Microsoft updates, but the issue is still there. It is
> > very
> > easy to recreate as in, I just have to open outlook and click on messages
> > randomly and after 10-15 clicks, outlook just crashes.
> > Please let me know if you need more details to help me out.
> >
> > Thanks,
> > astute learner
>