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Outlook 2007/Vista 64/ "Cannot open the Outlook Window"Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook;
Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle time scan" hang DURING an Outlook send/receive that was apparrently hung due to Norton. I have attempted several published fixes including Scanpst, DeleteOutlookProfiles, running Outlook with /safe switch (same error), uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc. On reinstall (after running DeleteOutlookProfiles), I create a new profile and a new Outlook PST ... still receive the "cannot open..." error. Any further suggestions - hopefully short of resorting to my recovery image? Thanks, Cliff Have you uninstalled Norton, then use the tool available on Norton web site
to completely remove? Show quoteHide quote "CliffB" <Cli***@discussions.microsoft.com> wrote in message news:4DF24070-B33A-409F-82A5-C18385FD6739@microsoft.com... > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office > Outlook; > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle > time scan" hang DURING an Outlook send/receive that was apparrently hung > due > to Norton. > > I have attempted several published fixes including Scanpst, > DeleteOutlookProfiles, running Outlook with /safe switch (same error), > uninstall/reinstall Outlook, turning Norton 2009 off during my process, > etc. > > On reinstall (after running DeleteOutlookProfiles), I create a new profile > and a new Outlook PST ... still receive the "cannot open..." error. > > Any further suggestions - hopefully short of resorting to my recovery > image? > > Thanks, > > Cliff Thanks for the quick reply. No I have not ... primarily because the Norton
distribution was preloaded to this shiny new laptop which did not include a Norton 2009 disk. Neither have I (yet) searched Norton for a linkage. Cliff Show quoteHide quote "DL" wrote: > Have you uninstalled Norton, then use the tool available on Norton web site > to completely remove? > > "CliffB" <Cli***@discussions.microsoft.com> wrote in message > news:4DF24070-B33A-409F-82A5-C18385FD6739@microsoft.com... > > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office > > Outlook; > > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle > > time scan" hang DURING an Outlook send/receive that was apparrently hung > > due > > to Norton. > > > > I have attempted several published fixes including Scanpst, > > DeleteOutlookProfiles, running Outlook with /safe switch (same error), > > uninstall/reinstall Outlook, turning Norton 2009 off during my process, > > etc. > > > > On reinstall (after running DeleteOutlookProfiles), I create a new profile > > and a new Outlook PST ... still receive the "cannot open..." error. > > > > Any further suggestions - hopefully short of resorting to my recovery > > image? > > > > Thanks, > > > > Cliff > > > Uninstall it, via add/remove dialogue, or there maybe an uninstaller in the
Norton program files grouping. Then clear temp files & reboot Try checking Norton site for the completely remove utility, older versions of Norton had such & I assume the same is true for your version AV apps often cause problems when intergrated into Outlook Show quoteHide quote "CliffB" <Cli***@discussions.microsoft.com> wrote in message news:A21884B2-6FE7-40FE-9B29-CEF55CD9192A@microsoft.com... > Thanks for the quick reply. No I have not ... primarily because the > Norton > distribution was preloaded to this shiny new laptop which did not include > a > Norton 2009 disk. Neither have I (yet) searched Norton for a linkage. > > Cliff > > "DL" wrote: > >> Have you uninstalled Norton, then use the tool available on Norton web >> site >> to completely remove? >> >> "CliffB" <Cli***@discussions.microsoft.com> wrote in message >> news:4DF24070-B33A-409F-82A5-C18385FD6739@microsoft.com... >> > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office >> > Outlook; >> > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 >> > "idle >> > time scan" hang DURING an Outlook send/receive that was apparrently >> > hung >> > due >> > to Norton. >> > >> > I have attempted several published fixes including Scanpst, >> > DeleteOutlookProfiles, running Outlook with /safe switch (same error), >> > uninstall/reinstall Outlook, turning Norton 2009 off during my process, >> > etc. >> > >> > On reinstall (after running DeleteOutlookProfiles), I create a new >> > profile >> > and a new Outlook PST ... still receive the "cannot open..." error. >> > >> > Any further suggestions - hopefully short of resorting to my recovery >> > image? >> > >> > Thanks, >> > >> > Cliff >> >> >> I did a complete Norton removal (using the removal tool on the Norton site)
under the guidance of a Norton rep via an Internet session. Outlook still failed to start with same error dialog. Again, deinstalled Outlook & ran DeleteOutlookProfiles. Reinstalled Norton. Run Office repair. Reinstall Outlook and configured for a new PST. Outlook still will not start ... displays "Cannot open the Outlook Window". Cliff Show quoteHide quote "DL" wrote: > Uninstall it, via add/remove dialogue, or there maybe an uninstaller in the > Norton program files grouping. > Then clear temp files & reboot > Try checking Norton site for the completely remove utility, older versions > of Norton had such & I assume the same is true for your version > AV apps often cause problems when intergrated into Outlook > > "CliffB" <Cli***@discussions.microsoft.com> wrote in message > news:A21884B2-6FE7-40FE-9B29-CEF55CD9192A@microsoft.com... > > Thanks for the quick reply. No I have not ... primarily because the > > Norton > > distribution was preloaded to this shiny new laptop which did not include > > a > > Norton 2009 disk. Neither have I (yet) searched Norton for a linkage. > > > > Cliff > > > > "DL" wrote: > > > >> Have you uninstalled Norton, then use the tool available on Norton web > >> site > >> to completely remove? > >> > >> "CliffB" <Cli***@discussions.microsoft.com> wrote in message > >> news:4DF24070-B33A-409F-82A5-C18385FD6739@microsoft.com... > >> > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office > >> > Outlook; > >> > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 > >> > "idle > >> > time scan" hang DURING an Outlook send/receive that was apparrently > >> > hung > >> > due > >> > to Norton. > >> > > >> > I have attempted several published fixes including Scanpst, > >> > DeleteOutlookProfiles, running Outlook with /safe switch (same error), > >> > uninstall/reinstall Outlook, turning Norton 2009 off during my process, > >> > etc. > >> > > >> > On reinstall (after running DeleteOutlookProfiles), I create a new > >> > profile > >> > and a new Outlook PST ... still receive the "cannot open..." error. > >> > > >> > Any further suggestions - hopefully short of resorting to my recovery > >> > image? > >> > > >> > Thanks, > >> > > >> > Cliff > >> > >> > >> > > > Don't reinstall Norton!
With Norton completely removed from your system, then set about repairing / configuring outlook Uninstalling Outlook, rarely cures a problem that Office Diagnostics wont fix Show quoteHide quote "CliffB" <Cli***@discussions.microsoft.com> wrote in message news:234E1473-0CC1-4C05-8057-7C66C88986E6@microsoft.com... >I did a complete Norton removal (using the removal tool on the Norton site) > under the guidance of a Norton rep via an Internet session. Outlook still > failed to start with same error dialog. > > Again, deinstalled Outlook & ran DeleteOutlookProfiles. Reinstalled > Norton. > Run Office repair. Reinstall Outlook and configured for a new PST. > > Outlook still will not start ... displays "Cannot open the Outlook > Window". > > Cliff > > "DL" wrote: > >> Uninstall it, via add/remove dialogue, or there maybe an uninstaller in >> the >> Norton program files grouping. >> Then clear temp files & reboot >> Try checking Norton site for the completely remove utility, older >> versions >> of Norton had such & I assume the same is true for your version >> AV apps often cause problems when intergrated into Outlook >> >> "CliffB" <Cli***@discussions.microsoft.com> wrote in message >> news:A21884B2-6FE7-40FE-9B29-CEF55CD9192A@microsoft.com... >> > Thanks for the quick reply. No I have not ... primarily because the >> > Norton >> > distribution was preloaded to this shiny new laptop which did not >> > include >> > a >> > Norton 2009 disk. Neither have I (yet) searched Norton for a linkage. >> > >> > Cliff >> > >> > "DL" wrote: >> > >> >> Have you uninstalled Norton, then use the tool available on Norton web >> >> site >> >> to completely remove? >> >> >> >> "CliffB" <Cli***@discussions.microsoft.com> wrote in message >> >> news:4DF24070-B33A-409F-82A5-C18385FD6739@microsoft.com... >> >> > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office >> >> > Outlook; >> >> > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 >> >> > "idle >> >> > time scan" hang DURING an Outlook send/receive that was apparrently >> >> > hung >> >> > due >> >> > to Norton. >> >> > >> >> > I have attempted several published fixes including Scanpst, >> >> > DeleteOutlookProfiles, running Outlook with /safe switch (same >> >> > error), >> >> > uninstall/reinstall Outlook, turning Norton 2009 off during my >> >> > process, >> >> > etc. >> >> > >> >> > On reinstall (after running DeleteOutlookProfiles), I create a new >> >> > profile >> >> > and a new Outlook PST ... still receive the "cannot open..." error. >> >> > >> >> > Any further suggestions - hopefully short of resorting to my >> >> > recovery >> >> > image? >> >> > >> >> > Thanks, >> >> > >> >> > Cliff >> >> >> >> >> >> >> >> >> With Norton completely removed bythe published Norton removal tool;all
profiles had been removed with the DeleteOutlookProfiles utility; Outlook was installed from the control panel/resident .cab files; installation was successful; initial invocation of Outlook configured a profile and successfully 'tested' to my ISP mail; configuration process indicated a new ..pst was being created; THEN displayed "cannot open Outlook window". Confirming, Norton has been removed and error still occurs. I guess I am now hoping for a registry hack or something to avoid rebuilding the system from the recovery media. thanks... Show quoteHide quote "DL" wrote: > Don't reinstall Norton! > With Norton completely removed from your system, then set about repairing / > configuring outlook > Uninstalling Outlook, rarely cures a problem that Office Diagnostics wont > fix > > "CliffB" <Cli***@discussions.microsoft.com> wrote in message > news:234E1473-0CC1-4C05-8057-7C66C88986E6@microsoft.com... > >I did a complete Norton removal (using the removal tool on the Norton site) > > under the guidance of a Norton rep via an Internet session. Outlook still > > failed to start with same error dialog. > > > > Again, deinstalled Outlook & ran DeleteOutlookProfiles. Reinstalled > > Norton. > > Run Office repair. Reinstall Outlook and configured for a new PST. > > > > Outlook still will not start ... displays "Cannot open the Outlook > > Window". > > > > Cliff > > > > "DL" wrote: > > > >> Uninstall it, via add/remove dialogue, or there maybe an uninstaller in > >> the > >> Norton program files grouping. > >> Then clear temp files & reboot > >> Try checking Norton site for the completely remove utility, older > >> versions > >> of Norton had such & I assume the same is true for your version > >> AV apps often cause problems when intergrated into Outlook > >> > >> "CliffB" <Cli***@discussions.microsoft.com> wrote in message > >> news:A21884B2-6FE7-40FE-9B29-CEF55CD9192A@microsoft.com... > >> > Thanks for the quick reply. No I have not ... primarily because the > >> > Norton > >> > distribution was preloaded to this shiny new laptop which did not > >> > include > >> > a > >> > Norton 2009 disk. Neither have I (yet) searched Norton for a linkage. > >> > > >> > Cliff > >> > > >> > "DL" wrote: > >> > > >> >> Have you uninstalled Norton, then use the tool available on Norton web > >> >> site > >> >> to completely remove? > >> >> > >> >> "CliffB" <Cli***@discussions.microsoft.com> wrote in message > >> >> news:4DF24070-B33A-409F-82A5-C18385FD6739@microsoft.com... > >> >> > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office > >> >> > Outlook; > >> >> > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 > >> >> > "idle > >> >> > time scan" hang DURING an Outlook send/receive that was apparrently > >> >> > hung > >> >> > due > >> >> > to Norton. > >> >> > > >> >> > I have attempted several published fixes including Scanpst, > >> >> > DeleteOutlookProfiles, running Outlook with /safe switch (same > >> >> > error), > >> >> > uninstall/reinstall Outlook, turning Norton 2009 off during my > >> >> > process, > >> >> > etc. > >> >> > > >> >> > On reinstall (after running DeleteOutlookProfiles), I create a new > >> >> > profile > >> >> > and a new Outlook PST ... still receive the "cannot open..." error. > >> >> > > >> >> > Any further suggestions - hopefully short of resorting to my > >> >> > recovery > >> >> > image? > >> >> > > >> >> > Thanks, > >> >> > > >> >> > Cliff > >> >> > >> >> > >> >> > >> > >> > >> > > > Hi CliffB,
I've experienced the same symptoms since yesterday, though I'm not running Norton: Yesterday, outlook and vs2008 appeared to hang at the same time (similar to what you are describing) and I couldn't even terminate the processes via task manager. I did a hard-reset and this morning I'm getting the exact message you are. I've tried the whole uninstall this, fix that routine and getting nowhere fast. It would be nice if the event log had something more substantial in it to help in diagnosis. I'm on win2k8 server (64-bit). Any news on a solution apart from the most brutal options (clean install) yet? Thanks -- Dan Show quoteHide quote "CliffB" wrote: > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook; > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle > time scan" hang DURING an Outlook send/receive that was apparrently hung due > to Norton. > > I have attempted several published fixes including Scanpst, > DeleteOutlookProfiles, running Outlook with /safe switch (same error), > uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc. > > On reinstall (after running DeleteOutlookProfiles), I create a new profile > and a new Outlook PST ... still receive the "cannot open..." error. > > Any further suggestions - hopefully short of resorting to my recovery image? > > Thanks, > > Cliff Since I have a second machine, I have been living with the issue on my Vista
machine. I have not heard any 'fixes' although it seems there are more reports like ours. Resisting a complete rebuild ... Cliff Show quoteHide quote "CliffB" wrote: > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook; > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle > time scan" hang DURING an Outlook send/receive that was apparrently hung due > to Norton. > > I have attempted several published fixes including Scanpst, > DeleteOutlookProfiles, running Outlook with /safe switch (same error), > uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc. > > On reinstall (after running DeleteOutlookProfiles), I create a new profile > and a new Outlook PST ... still receive the "cannot open..." error. > > Any further suggestions - hopefully short of resorting to my recovery image? > > Thanks, > > Cliff Ok mate, I got it going...
Now this is a bit vague because I was trying to reset everything but the process was: 1) Removed my ost (yes I'm using exchange) - well I renamed it outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and renamed my archive folder in C:\Documents and Settings\USERNAME\Local Settings\Application Data\Microsoft\Outlook 2) Uninstalled all addins 3) found this page and started playing with no success http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.outlook&mid=16cc86ae-e2a0-4254-9fd3-82f4e8d06865&p=1&ntf=1 .... UNTIL I ran Outlook.exe /resetnavpane Clears and regenerates the Navigation Pane for the current profile. Removes all Shortcuts and Favorite Folders. Has the same effect as deleting profilename.xml in your user directory. After this, I was able to get back into outlook! The only clue as to why this may have worked is because when I got the problem, another XML file on my machine (required to run one of my development programs) had also become corrupted - I can only guess that perhaps the profilename.xml possibly became corrupted in a similar kind of way... I'm really sorry I cannot give any more detail: I've been effectively button-mashing (ok, running varous command-line switches mainly to do with "cleaning" stuff) but it only worked once this switch was executed. It may be a combination or specifically this switch, but I hope this provides a little bit of a clue... -- Dan Show quoteHide quote "CliffB" wrote: > Since I have a second machine, I have been living with the issue on my Vista > machine. I have not heard any 'fixes' although it seems there are more > reports like ours. > > Resisting a complete rebuild ... > > Cliff > > "CliffB" wrote: > > > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook; > > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle > > time scan" hang DURING an Outlook send/receive that was apparrently hung due > > to Norton. > > > > I have attempted several published fixes including Scanpst, > > DeleteOutlookProfiles, running Outlook with /safe switch (same error), > > uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc. > > > > On reinstall (after running DeleteOutlookProfiles), I create a new profile > > and a new Outlook PST ... still receive the "cannot open..." error. > > > > Any further suggestions - hopefully short of resorting to my recovery image? > > > > Thanks, > > > > Cliff You are 'The Man'!
This is farther into Windows stuff than I usually go ... profilename.xml was not something of which I was aware. Outlook.exe /resetnavpane appears to have resolved the problem. Thanks VERY Much! CliffB Show quoteHide quote "Dan Thomas" wrote: > Ok mate, I got it going... > > Now this is a bit vague because I was trying to reset everything but the > process was: > > 1) Removed my ost (yes I'm using exchange) - well I renamed it > outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and > renamed my archive folder in C:\Documents and Settings\USERNAME\Local > Settings\Application Data\Microsoft\Outlook > 2) Uninstalled all addins > 3) found this page and started playing with no success > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.outlook&mid=16cc86ae-e2a0-4254-9fd3-82f4e8d06865&p=1&ntf=1 > > ... UNTIL I ran Outlook.exe /resetnavpane > > Clears and regenerates the Navigation Pane for the current profile. Removes > all Shortcuts and Favorite Folders. Has the same effect as deleting > profilename.xml in your user directory. > > After this, I was able to get back into outlook! > > The only clue as to why this may have worked is because when I got the > problem, another XML file on my machine (required to run one of my > development programs) had also become corrupted - I can only guess that > perhaps the profilename.xml possibly became corrupted in a similar kind of > way... > > I'm really sorry I cannot give any more detail: I've been effectively > button-mashing (ok, running varous command-line switches mainly to do with > "cleaning" stuff) but it only worked once this switch was executed. > > It may be a combination or specifically this switch, but I hope this > provides a little bit of a clue... > > -- Dan > > "CliffB" wrote: > > > Since I have a second machine, I have been living with the issue on my Vista > > machine. I have not heard any 'fixes' although it seems there are more > > reports like ours. > > > > Resisting a complete rebuild ... > > > > Cliff > > > > "CliffB" wrote: > > > > > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook; > > > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle > > > time scan" hang DURING an Outlook send/receive that was apparrently hung due > > > to Norton. > > > > > > I have attempted several published fixes including Scanpst, > > > DeleteOutlookProfiles, running Outlook with /safe switch (same error), > > > uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc. > > > > > > On reinstall (after running DeleteOutlookProfiles), I create a new profile > > > and a new Outlook PST ... still receive the "cannot open..." error. > > > > > > Any further suggestions - hopefully short of resorting to my recovery image? > > > > > > Thanks, > > > > > > Cliff Outlook.exe /resetnavpane
appears to have resolved the problem. start paste and hit run but when trying to open a new mail I now get the message that I do not have the appropriate premission to do that operation wow what idiot wrote the office program? its just a fancy way to send email made difficult and I was stupid enough to purchase this program . next time Im pruchasing an apple and throwning all this microsoft crap away I have had it You are 'The Man'!
This is farther into Windows stuff than I usually go ... profilename.xml was not something of which I was aware. Outlook.exe /resetnavpane appears to have resolved the problem. Thanks VERY Much! CliffB Show quoteHide quote "Dan Thomas" wrote: > Ok mate, I got it going... > > Now this is a bit vague because I was trying to reset everything but the > process was: > > 1) Removed my ost (yes I'm using exchange) - well I renamed it > outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and > renamed my archive folder in C:\Documents and Settings\USERNAME\Local > Settings\Application Data\Microsoft\Outlook > 2) Uninstalled all addins > 3) found this page and started playing with no success > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.outlook&mid=16cc86ae-e2a0-4254-9fd3-82f4e8d06865&p=1&ntf=1 > > ... UNTIL I ran Outlook.exe /resetnavpane > > Clears and regenerates the Navigation Pane for the current profile. Removes > all Shortcuts and Favorite Folders. Has the same effect as deleting > profilename.xml in your user directory. > > After this, I was able to get back into outlook! > > The only clue as to why this may have worked is because when I got the > problem, another XML file on my machine (required to run one of my > development programs) had also become corrupted - I can only guess that > perhaps the profilename.xml possibly became corrupted in a similar kind of > way... > > I'm really sorry I cannot give any more detail: I've been effectively > button-mashing (ok, running varous command-line switches mainly to do with > "cleaning" stuff) but it only worked once this switch was executed. > > It may be a combination or specifically this switch, but I hope this > provides a little bit of a clue... > > -- Dan > > "CliffB" wrote: > > > Since I have a second machine, I have been living with the issue on my Vista > > machine. I have not heard any 'fixes' although it seems there are more > > reports like ours. > > > > Resisting a complete rebuild ... > > > > Cliff > > > > "CliffB" wrote: > > > > > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook; > > > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle > > > time scan" hang DURING an Outlook send/receive that was apparrently hung due > > > to Norton. > > > > > > I have attempted several published fixes including Scanpst, > > > DeleteOutlookProfiles, running Outlook with /safe switch (same error), > > > uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc. > > > > > > On reinstall (after running DeleteOutlookProfiles), I create a new profile > > > and a new Outlook PST ... still receive the "cannot open..." error. > > > > > > Any further suggestions - hopefully short of resorting to my recovery image? > > > > > > Thanks, > > > > > > Cliff Your suggestion: 'UNTIL I ran Outlook.exe /resetnavpane' worked very well for
me. Thank you very Much! Show quoteHide quote "Dan Thomas" wrote: > Ok mate, I got it going... > > Now this is a bit vague because I was trying to reset everything but the > process was: > > 1) Removed my ost (yes I'm using exchange) - well I renamed it > outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and > renamed my archive folder in C:\Documents and Settings\USERNAME\Local > Settings\Application Data\Microsoft\Outlook > 2) Uninstalled all addins > 3) found this page and started playing with no success > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.outlook&mid=16cc86ae-e2a0-4254-9fd3-82f4e8d06865&p=1&ntf=1 > > ... UNTIL I ran Outlook.exe /resetnavpane > > Clears and regenerates the Navigation Pane for the current profile. Removes > all Shortcuts and Favorite Folders. Has the same effect as deleting > profilename.xml in your user directory. > > After this, I was able to get back into outlook! > > The only clue as to why this may have worked is because when I got the > problem, another XML file on my machine (required to run one of my > development programs) had also become corrupted - I can only guess that > perhaps the profilename.xml possibly became corrupted in a similar kind of > way... > > I'm really sorry I cannot give any more detail: I've been effectively > button-mashing (ok, running varous command-line switches mainly to do with > "cleaning" stuff) but it only worked once this switch was executed. > > It may be a combination or specifically this switch, but I hope this > provides a little bit of a clue... > > -- Dan > > "CliffB" wrote: > > > Since I have a second machine, I have been living with the issue on my Vista > > machine. I have not heard any 'fixes' although it seems there are more > > reports like ours. > > > > Resisting a complete rebuild ... > > > > Cliff > > > > "CliffB" wrote: > > > > > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook; > > > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle > > > time scan" hang DURING an Outlook send/receive that was apparrently hung due > > > to Norton. > > > > > > I have attempted several published fixes including Scanpst, > > > DeleteOutlookProfiles, running Outlook with /safe switch (same error), > > > uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc. > > > > > > On reinstall (after running DeleteOutlookProfiles), I create a new profile > > > and a new Outlook PST ... still receive the "cannot open..." error. > > > > > > Any further suggestions - hopefully short of resorting to my recovery image? > > > > > > Thanks, > > > > > > Cliff i am running Outlook 2007 and ran into this issue today for no apparent
reason. I rebooted my machine after a short internet outage, and BAM! "Cannot open outlook..." Under deadline, I Frantically started Googling the problem finding that most people were donig uninstalls, system restores, and many other time consuming cannibalistic things to try and fix the issue. Then I found this post... within 10 seconds of reading and typing Outlook.exe /resetnavpane i was back in business without the headache of smoking 1/2 my machine to fix the problem. Dan... the next time I am out at the pub, i will raise a glass for you my friend. Thank you very much. ChadH Show quoteHide quote "Dan Thomas" wrote: > Ok mate, I got it going... > > Now this is a bit vague because I was trying to reset everything but the > process was: > > 1) Removed my ost (yes I'm using exchange) - well I renamed it > outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and > renamed my archive folder in C:\Documents and Settings\USERNAME\Local > Settings\Application Data\Microsoft\Outlook > 2) Uninstalled all addins > 3) found this page and started playing with no success > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.outlook&mid=16cc86ae-e2a0-4254-9fd3-82f4e8d06865&p=1&ntf=1 > > ... UNTIL I ran Outlook.exe /resetnavpane > > Clears and regenerates the Navigation Pane for the current profile. Removes > all Shortcuts and Favorite Folders. Has the same effect as deleting > profilename.xml in your user directory. > > After this, I was able to get back into outlook! > > The only clue as to why this may have worked is because when I got the > problem, another XML file on my machine (required to run one of my > development programs) had also become corrupted - I can only guess that > perhaps the profilename.xml possibly became corrupted in a similar kind of > way... > > I'm really sorry I cannot give any more detail: I've been effectively > button-mashing (ok, running varous command-line switches mainly to do with > "cleaning" stuff) but it only worked once this switch was executed. > > It may be a combination or specifically this switch, but I hope this > provides a little bit of a clue... > > -- Dan > > "CliffB" wrote: > > > Since I have a second machine, I have been living with the issue on my Vista > > machine. I have not heard any 'fixes' although it seems there are more > > reports like ours. > > > > Resisting a complete rebuild ... > > > > Cliff > > > > "CliffB" wrote: > > > > > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook; > > > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle > > > time scan" hang DURING an Outlook send/receive that was apparrently hung due > > > to Norton. > > > > > > I have attempted several published fixes including Scanpst, > > > DeleteOutlookProfiles, running Outlook with /safe switch (same error), > > > uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc. > > > > > > On reinstall (after running DeleteOutlookProfiles), I create a new profile > > > and a new Outlook PST ... still receive the "cannot open..." error. > > > > > > Any further suggestions - hopefully short of resorting to my recovery image? > > > > > > Thanks, > > > > > > Cliff chad did you try to open a New Mail error
Show quoteHide quote "ChadH" wrote: > i am running Outlook 2007 and ran into this issue today for no apparent > reason. I rebooted my machine after a short internet outage, and BAM! "Cannot > open outlook..." > > Under deadline, I Frantically started Googling the problem finding that most > people were donig uninstalls, system restores, and many other time consuming > cannibalistic things to try and fix the issue. > > Then I found this post... within 10 seconds of reading and typing > Outlook.exe /resetnavpane i was back in business without the headache of > smoking 1/2 my machine to fix the problem. > > Dan... the next time I am out at the pub, i will raise a glass for you my > friend. > > Thank you very much. > > ChadH > > "Dan Thomas" wrote: > > > Ok mate, I got it going... > > > > Now this is a bit vague because I was trying to reset everything but the > > process was: > > > > 1) Removed my ost (yes I'm using exchange) - well I renamed it > > outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and > > renamed my archive folder in C:\Documents and Settings\USERNAME\Local > > Settings\Application Data\Microsoft\Outlook > > 2) Uninstalled all addins > > 3) found this page and started playing with no success > > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.outlook&mid=16cc86ae-e2a0-4254-9fd3-82f4e8d06865&p=1&ntf=1 > > > > ... UNTIL I ran Outlook.exe /resetnavpane > > > > Clears and regenerates the Navigation Pane for the current profile. Removes > > all Shortcuts and Favorite Folders. Has the same effect as deleting > > profilename.xml in your user directory. > > > > After this, I was able to get back into outlook! > > > > The only clue as to why this may have worked is because when I got the > > problem, another XML file on my machine (required to run one of my > > development programs) had also become corrupted - I can only guess that > > perhaps the profilename.xml possibly became corrupted in a similar kind of > > way... > > > > I'm really sorry I cannot give any more detail: I've been effectively > > button-mashing (ok, running varous command-line switches mainly to do with > > "cleaning" stuff) but it only worked once this switch was executed. > > > > It may be a combination or specifically this switch, but I hope this > > provides a little bit of a clue... > > > > -- Dan > > > > "CliffB" wrote: > > > > > Since I have a second machine, I have been living with the issue on my Vista > > > machine. I have not heard any 'fixes' although it seems there are more > > > reports like ours. > > > > > > Resisting a complete rebuild ... > > > > > > Cliff > > > > > > "CliffB" wrote: > > > > > > > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook; > > > > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle > > > > time scan" hang DURING an Outlook send/receive that was apparrently hung due > > > > to Norton. > > > > > > > > I have attempted several published fixes including Scanpst, > > > > DeleteOutlookProfiles, running Outlook with /safe switch (same error), > > > > uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc. > > > > > > > > On reinstall (after running DeleteOutlookProfiles), I create a new profile > > > > and a new Outlook PST ... still receive the "cannot open..." error. > > > > > > > > Any further suggestions - hopefully short of resorting to my recovery image? > > > > > > > > Thanks, > > > > > > > > Cliff Unbelievable!!!!!!!!!!!!!
Hours spent try to google the problem. reinstall outlook. patch download. Then your blog...... 10 secs ..... FIXED THANK YOU VERY MUCH>!!!!! Show quoteHide quote "ChadH" wrote: > i am running Outlook 2007 and ran into this issue today for no apparent > reason. I rebooted my machine after a short internet outage, and BAM! "Cannot > open outlook..." > > Under deadline, I Frantically started Googling the problem finding that most > people were donig uninstalls, system restores, and many other time consuming > cannibalistic things to try and fix the issue. > > Then I found this post... within 10 seconds of reading and typing > Outlook.exe /resetnavpane i was back in business without the headache of > smoking 1/2 my machine to fix the problem. > > Dan... the next time I am out at the pub, i will raise a glass for you my > friend. > > Thank you very much. > > ChadH > > "Dan Thomas" wrote: > > > Ok mate, I got it going... > > > > Now this is a bit vague because I was trying to reset everything but the > > process was: > > > > 1) Removed my ost (yes I'm using exchange) - well I renamed it > > outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and > > renamed my archive folder in C:\Documents and Settings\USERNAME\Local > > Settings\Application Data\Microsoft\Outlook > > 2) Uninstalled all addins > > 3) found this page and started playing with no success > > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.outlook&mid=16cc86ae-e2a0-4254-9fd3-82f4e8d06865&p=1&ntf=1 > > > > ... UNTIL I ran Outlook.exe /resetnavpane > > > > Clears and regenerates the Navigation Pane for the current profile. Removes > > all Shortcuts and Favorite Folders. Has the same effect as deleting > > profilename.xml in your user directory. > > > > After this, I was able to get back into outlook! > > > > The only clue as to why this may have worked is because when I got the > > problem, another XML file on my machine (required to run one of my > > development programs) had also become corrupted - I can only guess that > > perhaps the profilename.xml possibly became corrupted in a similar kind of > > way... > > > > I'm really sorry I cannot give any more detail: I've been effectively > > button-mashing (ok, running varous command-line switches mainly to do with > > "cleaning" stuff) but it only worked once this switch was executed. > > > > It may be a combination or specifically this switch, but I hope this > > provides a little bit of a clue... > > > > -- Dan > > > > "CliffB" wrote: > > > > > Since I have a second machine, I have been living with the issue on my Vista > > > machine. I have not heard any 'fixes' although it seems there are more > > > reports like ours. > > > > > > Resisting a complete rebuild ... > > > > > > Cliff > > > > > > "CliffB" wrote: > > > > > > > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook; > > > > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle > > > > time scan" hang DURING an Outlook send/receive that was apparrently hung due > > > > to Norton. > > > > > > > > I have attempted several published fixes including Scanpst, > > > > DeleteOutlookProfiles, running Outlook with /safe switch (same error), > > > > uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc. > > > > > > > > On reinstall (after running DeleteOutlookProfiles), I create a new profile > > > > and a new Outlook PST ... still receive the "cannot open..." error. > > > > > > > > Any further suggestions - hopefully short of resorting to my recovery image? > > > > > > > > Thanks, > > > > > > > > Cliff Worked for me too! great stuff!
Show quoteHide quote "ChadH" wrote: > i am running Outlook 2007 and ran into this issue today for no apparent > reason. I rebooted my machine after a short internet outage, and BAM! "Cannot > open outlook..." > > Under deadline, I Frantically started Googling the problem finding that most > people were donig uninstalls, system restores, and many other time consuming > cannibalistic things to try and fix the issue. > > Then I found this post... within 10 seconds of reading and typing > Outlook.exe /resetnavpane i was back in business without the headache of > smoking 1/2 my machine to fix the problem. > > Dan... the next time I am out at the pub, i will raise a glass for you my > friend. > > Thank you very much. > > ChadH > > "Dan Thomas" wrote: > > > Ok mate, I got it going... > > > > Now this is a bit vague because I was trying to reset everything but the > > process was: > > > > 1) Removed my ost (yes I'm using exchange) - well I renamed it > > outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and > > renamed my archive folder in C:\Documents and Settings\USERNAME\Local > > Settings\Application Data\Microsoft\Outlook > > 2) Uninstalled all addins > > 3) found this page and started playing with no success > > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.outlook&mid=16cc86ae-e2a0-4254-9fd3-82f4e8d06865&p=1&ntf=1 > > > > ... UNTIL I ran Outlook.exe /resetnavpane > > > > Clears and regenerates the Navigation Pane for the current profile. Removes > > all Shortcuts and Favorite Folders. Has the same effect as deleting > > profilename.xml in your user directory. > > > > After this, I was able to get back into outlook! > > > > The only clue as to why this may have worked is because when I got the > > problem, another XML file on my machine (required to run one of my > > development programs) had also become corrupted - I can only guess that > > perhaps the profilename.xml possibly became corrupted in a similar kind of > > way... > > > > I'm really sorry I cannot give any more detail: I've been effectively > > button-mashing (ok, running varous command-line switches mainly to do with > > "cleaning" stuff) but it only worked once this switch was executed. > > > > It may be a combination or specifically this switch, but I hope this > > provides a little bit of a clue... > > > > -- Dan > > > > "CliffB" wrote: > > > > > Since I have a second machine, I have been living with the issue on my Vista > > > machine. I have not heard any 'fixes' although it seems there are more > > > reports like ours. > > > > > > Resisting a complete rebuild ... > > > > > > Cliff > > > > > > "CliffB" wrote: > > > > > > > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook; > > > > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle > > > > time scan" hang DURING an Outlook send/receive that was apparrently hung due > > > > to Norton. > > > > > > > > I have attempted several published fixes including Scanpst, > > > > DeleteOutlookProfiles, running Outlook with /safe switch (same error), > > > > uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc. > > > > > > > > On reinstall (after running DeleteOutlookProfiles), I create a new profile > > > > and a new Outlook PST ... still receive the "cannot open..." error. > > > > > > > > Any further suggestions - hopefully short of resorting to my recovery image? > > > > > > > > Thanks, > > > > > > > > Cliff Dan,
You sure saved my sanity with this solution. Great find. Thanks! Show quoteHide quote "Dan Thomas" wrote: > Ok mate, I got it going... > > Now this is a bit vague because I was trying to reset everything but the > process was: > > 1) Removed my ost (yes I'm using exchange) - well I renamed it > outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and > renamed my archive folder in C:\Documents and Settings\USERNAME\Local > Settings\Application Data\Microsoft\Outlook > 2) Uninstalled all addins > 3) found this page and started playing with no success > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.outlook&mid=16cc86ae-e2a0-4254-9fd3-82f4e8d06865&p=1&ntf=1 > > ... UNTIL I ran Outlook.exe /resetnavpane > > Clears and regenerates the Navigation Pane for the current profile. Removes > all Shortcuts and Favorite Folders. Has the same effect as deleting > profilename.xml in your user directory. > > After this, I was able to get back into outlook! > > The only clue as to why this may have worked is because when I got the > problem, another XML file on my machine (required to run one of my > development programs) had also become corrupted - I can only guess that > perhaps the profilename.xml possibly became corrupted in a similar kind of > way... > > I'm really sorry I cannot give any more detail: I've been effectively > button-mashing (ok, running varous command-line switches mainly to do with > "cleaning" stuff) but it only worked once this switch was executed. > > It may be a combination or specifically this switch, but I hope this > provides a little bit of a clue... > > -- Dan > > "CliffB" wrote: > > > Since I have a second machine, I have been living with the issue on my Vista > > machine. I have not heard any 'fixes' although it seems there are more > > reports like ours. > > > > Resisting a complete rebuild ... > > > > Cliff > > > > "CliffB" wrote: > > > > > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook; > > > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle > > > time scan" hang DURING an Outlook send/receive that was apparrently hung due > > > to Norton. > > > > > > I have attempted several published fixes including Scanpst, > > > DeleteOutlookProfiles, running Outlook with /safe switch (same error), > > > uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc. > > > > > > On reinstall (after running DeleteOutlookProfiles), I create a new profile > > > and a new Outlook PST ... still receive the "cannot open..." error. > > > > > > Any further suggestions - hopefully short of resorting to my recovery image? > > > > > > Thanks, > > > > > > Cliff Dan,
Same issue this morning, out of the blue, no reason why, works fine on my wife's log in,cannot open on mine. used your resetnavpane and all sorted! many regards Show quoteHide quote "MikeDE" wrote: > Dan, > You sure saved my sanity with this solution. Great find. Thanks! > > > > "Dan Thomas" wrote: > > > Ok mate, I got it going... > > > > Now this is a bit vague because I was trying to reset everything but the > > process was: > > > > 1) Removed my ost (yes I'm using exchange) - well I renamed it > > outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and > > renamed my archive folder in C:\Documents and Settings\USERNAME\Local > > Settings\Application Data\Microsoft\Outlook > > 2) Uninstalled all addins > > 3) found this page and started playing with no success > > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.outlook&mid=16cc86ae-e2a0-4254-9fd3-82f4e8d06865&p=1&ntf=1 > > > > ... UNTIL I ran Outlook.exe /resetnavpane > > > > Clears and regenerates the Navigation Pane for the current profile. Removes > > all Shortcuts and Favorite Folders. Has the same effect as deleting > > profilename.xml in your user directory. > > > > After this, I was able to get back into outlook! > > > > The only clue as to why this may have worked is because when I got the > > problem, another XML file on my machine (required to run one of my > > development programs) had also become corrupted - I can only guess that > > perhaps the profilename.xml possibly became corrupted in a similar kind of > > way... > > > > I'm really sorry I cannot give any more detail: I've been effectively > > button-mashing (ok, running varous command-line switches mainly to do with > > "cleaning" stuff) but it only worked once this switch was executed. > > > > It may be a combination or specifically this switch, but I hope this > > provides a little bit of a clue... > > > > -- Dan > > > > "CliffB" wrote: > > > > > Since I have a second machine, I have been living with the issue on my Vista > > > machine. I have not heard any 'fixes' although it seems there are more > > > reports like ours. > > > > > > Resisting a complete rebuild ... > > > > > > Cliff > > > > > > "CliffB" wrote: > > > > > > > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook; > > > > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle > > > > time scan" hang DURING an Outlook send/receive that was apparrently hung due > > > > to Norton. > > > > > > > > I have attempted several published fixes including Scanpst, > > > > DeleteOutlookProfiles, running Outlook with /safe switch (same error), > > > > uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc. > > > > > > > > On reinstall (after running DeleteOutlookProfiles), I create a new profile > > > > and a new Outlook PST ... still receive the "cannot open..." error. > > > > > > > > Any further suggestions - hopefully short of resorting to my recovery image? > > > > > > > > Thanks, > > > > > > > > Cliff Same issue on my father's computer, outlook.exe /resetnavpane cured
it. It probably happened after Vista SP2 installed. Not completely, the original problem was reported prior to installing Vista
SP2. That being said ... it may very well be a 'recent' update that is also in SP2. Cliff Show quoteHide quote "dejanr" wrote: > Same issue on my father's computer, outlook.exe /resetnavpane cured > it. > > It probably happened after Vista SP2 installed. > Dan Thomas = Genius...
Show quoteHide quote "MikeDE" wrote: > Dan, > You sure saved my sanity with this solution. Great find. Thanks! > > > > "Dan Thomas" wrote: > > > Ok mate, I got it going... > > > > Now this is a bit vague because I was trying to reset everything but the > > process was: > > > > 1) Removed my ost (yes I'm using exchange) - well I renamed it > > outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and > > renamed my archive folder in C:\Documents and Settings\USERNAME\Local > > Settings\Application Data\Microsoft\Outlook > > 2) Uninstalled all addins > > 3) found this page and started playing with no success > > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.outlook&mid=16cc86ae-e2a0-4254-9fd3-82f4e8d06865&p=1&ntf=1 > > > > ... UNTIL I ran Outlook.exe /resetnavpane > > > > Clears and regenerates the Navigation Pane for the current profile. Removes > > all Shortcuts and Favorite Folders. Has the same effect as deleting > > profilename.xml in your user directory. > > > > After this, I was able to get back into outlook! > > > > The only clue as to why this may have worked is because when I got the > > problem, another XML file on my machine (required to run one of my > > development programs) had also become corrupted - I can only guess that > > perhaps the profilename.xml possibly became corrupted in a similar kind of > > way... > > > > I'm really sorry I cannot give any more detail: I've been effectively > > button-mashing (ok, running varous command-line switches mainly to do with > > "cleaning" stuff) but it only worked once this switch was executed. > > > > It may be a combination or specifically this switch, but I hope this > > provides a little bit of a clue... > > > > -- Dan > > > > "CliffB" wrote: > > > > > Since I have a second machine, I have been living with the issue on my Vista > > > machine. I have not heard any 'fixes' although it seems there are more > > > reports like ours. > > > > > > Resisting a complete rebuild ... > > > > > > Cliff > > > > > > "CliffB" wrote: > > > > > > > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook; > > > > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle > > > > time scan" hang DURING an Outlook send/receive that was apparrently hung due > > > > to Norton. > > > > > > > > I have attempted several published fixes including Scanpst, > > > > DeleteOutlookProfiles, running Outlook with /safe switch (same error), > > > > uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc. > > > > > > > > On reinstall (after running DeleteOutlookProfiles), I create a new profile > > > > and a new Outlook PST ... still receive the "cannot open..." error. > > > > > > > > Any further suggestions - hopefully short of resorting to my recovery image? > > > > > > > > Thanks, > > > > > > > > Cliff Dan, you are a steely-eyed, missile man! I was approaching 24 hours of being
into this problem (i.e. "Cannot open the Outlook Window"), when I found this thread. I am running Outlook 2007/Vista 32/Ultimate/, and started getting that message after a system hang yesterday. Like Cliff and others, I had tried EVERYTHING to get this fixed, but nothing solved the problem, until I found your post, Dan. So, as you suggested, I ran: "Outlook.exe /resetnavpane" and it fixed my Outlook problem too! Thank you very much for posting the problem (Cliff) and the solution (Dan). Regards, Dude, you ARE the man! Thank you so much! I'm running McAfee, and hadn't
installed anything and all of a sudden got the message, too. Tried most everything then came to MS's site and found your post, ran the outlook.exe /resetnavpane and BAM! Outlook was working again! Again, thanks so much. I, too, was resisting a full rebuild. John Show quoteHide quote "Dan Thomas" wrote: > Ok mate, I got it going... > > Now this is a bit vague because I was trying to reset everything but the > process was: > > 1) Removed my ost (yes I'm using exchange) - well I renamed it > outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and > renamed my archive folder in C:\Documents and Settings\USERNAME\Local > Settings\Application Data\Microsoft\Outlook > 2) Uninstalled all addins > 3) found this page and started playing with no success > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.outlook&mid=16cc86ae-e2a0-4254-9fd3-82f4e8d06865&p=1&ntf=1 > > ... UNTIL I ran Outlook.exe /resetnavpane > > Clears and regenerates the Navigation Pane for the current profile. Removes > all Shortcuts and Favorite Folders. Has the same effect as deleting > profilename.xml in your user directory. > > After this, I was able to get back into outlook! > > The only clue as to why this may have worked is because when I got the > problem, another XML file on my machine (required to run one of my > development programs) had also become corrupted - I can only guess that > perhaps the profilename.xml possibly became corrupted in a similar kind of > way... > > I'm really sorry I cannot give any more detail: I've been effectively > button-mashing (ok, running varous command-line switches mainly to do with > "cleaning" stuff) but it only worked once this switch was executed. > > It may be a combination or specifically this switch, but I hope this > provides a little bit of a clue... > > -- Dan > > "CliffB" wrote: > > > Since I have a second machine, I have been living with the issue on my Vista > > machine. I have not heard any 'fixes' although it seems there are more > > reports like ours. > > > > Resisting a complete rebuild ... > > > > Cliff > > > > "CliffB" wrote: > > > > > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook; > > > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle > > > time scan" hang DURING an Outlook send/receive that was apparrently hung due > > > to Norton. > > > > > > I have attempted several published fixes including Scanpst, > > > DeleteOutlookProfiles, running Outlook with /safe switch (same error), > > > uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc. > > > > > > On reinstall (after running DeleteOutlookProfiles), I create a new profile > > > and a new Outlook PST ... still receive the "cannot open..." error. > > > > > > Any further suggestions - hopefully short of resorting to my recovery image? > > > > > > Thanks, > > > > > > Cliff Thank you very, very much!
I don't know why the "Office diagnostics" can't solve this, nor why so many people seem to be hitting this bug recently (perhaps a Vista 64 update made it hiccup?) But whatever, you found the magic and shared it with the rest of us, so thanks again! John Show quoteHide quote "Dan Thomas" wrote: > > ... UNTIL I ran Outlook.exe /resetnavpane > > Clears and regenerates the Navigation Pane for the current profile. Removes > all Shortcuts and Favorite Folders. Has the same effect as deleting > profilename.xml in your user directory. > > After this, I was able to get back into outlook! > I also have Outlook 2007 running and had the same error occurring. I'm not
running Vista but XP, but your suggestion to run Outlook.exe /resetnavpane fixed it instantly. My system was running fine prior. The only thing was my system had been taken down the last few days by power outages. Thank you for posting this as I was not looking forward to all the other suggestions that numerous others had tried. Show quoteHide quote "Dan Thomas" wrote: > Ok mate, I got it going... > > Now this is a bit vague because I was trying to reset everything but the > process was: > > 1) Removed my ost (yes I'm using exchange) - well I renamed it > outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and > renamed my archive folder in C:\Documents and Settings\USERNAME\Local > Settings\Application Data\Microsoft\Outlook > 2) Uninstalled all addins > 3) found this page and started playing with no success > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.outlook&mid=16cc86ae-e2a0-4254-9fd3-82f4e8d06865&p=1&ntf=1 > > ... UNTIL I ran Outlook.exe /resetnavpane > > Clears and regenerates the Navigation Pane for the current profile. Removes > all Shortcuts and Favorite Folders. Has the same effect as deleting > profilename.xml in your user directory. > > After this, I was able to get back into outlook! > > The only clue as to why this may have worked is because when I got the > problem, another XML file on my machine (required to run one of my > development programs) had also become corrupted - I can only guess that > perhaps the profilename.xml possibly became corrupted in a similar kind of > way... > > I'm really sorry I cannot give any more detail: I've been effectively > button-mashing (ok, running varous command-line switches mainly to do with > "cleaning" stuff) but it only worked once this switch was executed. > > It may be a combination or specifically this switch, but I hope this > provides a little bit of a clue... > > -- Dan > > "CliffB" wrote: > > > Since I have a second machine, I have been living with the issue on my Vista > > machine. I have not heard any 'fixes' although it seems there are more > > reports like ours. > > > > Resisting a complete rebuild ... > > > > Cliff > > > > "CliffB" wrote: > > > > > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook; > > > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle > > > time scan" hang DURING an Outlook send/receive that was apparrently hung due > > > to Norton. > > > > > > I have attempted several published fixes including Scanpst, > > > DeleteOutlookProfiles, running Outlook with /safe switch (same error), > > > uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc. > > > > > > On reinstall (after running DeleteOutlookProfiles), I create a new profile > > > and a new Outlook PST ... still receive the "cannot open..." error. > > > > > > Any further suggestions - hopefully short of resorting to my recovery image? > > > > > > Thanks, > > > > > > Cliff Dan Thomas! Thank you so much! Stupid #%$&!*^ outlook ruined my day, and I
came across this post! All I can say is Thank you. Show quoteHide quote "Dan Thomas" wrote: > Ok mate, I got it going... > > Now this is a bit vague because I was trying to reset everything but the > process was: > > 1) Removed my ost (yes I'm using exchange) - well I renamed it > outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and > renamed my archive folder in C:\Documents and Settings\USERNAME\Local > Settings\Application Data\Microsoft\Outlook > 2) Uninstalled all addins > 3) found this page and started playing with no success > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.outlook&mid=16cc86ae-e2a0-4254-9fd3-82f4e8d06865&p=1&ntf=1 > > ... UNTIL I ran Outlook.exe /resetnavpane > > Clears and regenerates the Navigation Pane for the current profile. Removes > all Shortcuts and Favorite Folders. Has the same effect as deleting > profilename.xml in your user directory. > > After this, I was able to get back into outlook! > > The only clue as to why this may have worked is because when I got the > problem, another XML file on my machine (required to run one of my > development programs) had also become corrupted - I can only guess that > perhaps the profilename.xml possibly became corrupted in a similar kind of > way... > > I'm really sorry I cannot give any more detail: I've been effectively > button-mashing (ok, running varous command-line switches mainly to do with > "cleaning" stuff) but it only worked once this switch was executed. > > It may be a combination or specifically this switch, but I hope this > provides a little bit of a clue... > > -- Dan > > "CliffB" wrote: > > > Since I have a second machine, I have been living with the issue on my Vista > > machine. I have not heard any 'fixes' although it seems there are more > > reports like ours. > > > > Resisting a complete rebuild ... > > > > Cliff > > > > "CliffB" wrote: > > > > > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook; > > > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle > > > time scan" hang DURING an Outlook send/receive that was apparrently hung due > > > to Norton. > > > > > > I have attempted several published fixes including Scanpst, > > > DeleteOutlookProfiles, running Outlook with /safe switch (same error), > > > uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc. > > > > > > On reinstall (after running DeleteOutlookProfiles), I create a new profile > > > and a new Outlook PST ... still receive the "cannot open..." error. > > > > > > Any further suggestions - hopefully short of resorting to my recovery image? > > > > > > Thanks, > > > > > > Cliff Hi Dan,
where do I type in outlook.exe/resetnavpane ?? I tried it at the command prompt, but no luck. It seems like everyone else knows where to use this command, but I do not. Thanks for your help, Peter Show quoteHide quote "Dan Thomas" wrote: > Ok mate, I got it going... > > Now this is a bit vague because I was trying to reset everything but the > process was: > > 1) Removed my ost (yes I'm using exchange) - well I renamed it > outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and > renamed my archive folder in C:\Documents and Settings\USERNAME\Local > Settings\Application Data\Microsoft\Outlook > 2) Uninstalled all addins > 3) found this page and started playing with no success > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.outlook&mid=16cc86ae-e2a0-4254-9fd3-82f4e8d06865&p=1&ntf=1 > > ... UNTIL I ran Outlook.exe /resetnavpane > > Clears and regenerates the Navigation Pane for the current profile. Removes > all Shortcuts and Favorite Folders. Has the same effect as deleting > profilename.xml in your user directory. > > After this, I was able to get back into outlook! > > The only clue as to why this may have worked is because when I got the > problem, another XML file on my machine (required to run one of my > development programs) had also become corrupted - I can only guess that > perhaps the profilename.xml possibly became corrupted in a similar kind of > way... > > I'm really sorry I cannot give any more detail: I've been effectively > button-mashing (ok, running varous command-line switches mainly to do with > "cleaning" stuff) but it only worked once this switch was executed. > > It may be a combination or specifically this switch, but I hope this > provides a little bit of a clue... > > -- Dan > > "CliffB" wrote: > > > Since I have a second machine, I have been living with the issue on my Vista > > machine. I have not heard any 'fixes' although it seems there are more > > reports like ours. > > > > Resisting a complete rebuild ... > > > > Cliff > > > > "CliffB" wrote: > > > > > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook; > > > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle > > > time scan" hang DURING an Outlook send/receive that was apparrently hung due > > > to Norton. > > > > > > I have attempted several published fixes including Scanpst, > > > DeleteOutlookProfiles, running Outlook with /safe switch (same error), > > > uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc. > > > > > > On reinstall (after running DeleteOutlookProfiles), I create a new profile > > > and a new Outlook PST ... still receive the "cannot open..." error. > > > > > > Any further suggestions - hopefully short of resorting to my recovery image? > > > > > > Thanks, > > > > > > Cliff Hi PeterE
You use the command prompt but have to use chdir command to go to the same directory as the Outlook.exe file and then type in outlook.exe/resetnavpane. Show quoteHide quote "PeterE" wrote: > Hi Dan, > > where do I type in outlook.exe/resetnavpane ?? I tried it at the command > prompt, but no luck. It seems like everyone else knows where to use this > command, but I do not. > > Thanks for your help, > Peter > > "Dan Thomas" wrote: > > > Ok mate, I got it going... > > > > Now this is a bit vague because I was trying to reset everything but the > > process was: > > > > 1) Removed my ost (yes I'm using exchange) - well I renamed it > > outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and > > renamed my archive folder in C:\Documents and Settings\USERNAME\Local > > Settings\Application Data\Microsoft\Outlook > > 2) Uninstalled all addins > > 3) found this page and started playing with no success > > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.outlook&mid=16cc86ae-e2a0-4254-9fd3-82f4e8d06865&p=1&ntf=1 > > > > ... UNTIL I ran Outlook.exe /resetnavpane > > > > Clears and regenerates the Navigation Pane for the current profile. Removes > > all Shortcuts and Favorite Folders. Has the same effect as deleting > > profilename.xml in your user directory. > > > > After this, I was able to get back into outlook! > > > > The only clue as to why this may have worked is because when I got the > > problem, another XML file on my machine (required to run one of my > > development programs) had also become corrupted - I can only guess that > > perhaps the profilename.xml possibly became corrupted in a similar kind of > > way... > > > > I'm really sorry I cannot give any more detail: I've been effectively > > button-mashing (ok, running varous command-line switches mainly to do with > > "cleaning" stuff) but it only worked once this switch was executed. > > > > It may be a combination or specifically this switch, but I hope this > > provides a little bit of a clue... > > > > -- Dan > > > > "CliffB" wrote: > > > > > Since I have a second machine, I have been living with the issue on my Vista > > > machine. I have not heard any 'fixes' although it seems there are more > > > reports like ours. > > > > > > Resisting a complete rebuild ... > > > > > > Cliff > > > > > > "CliffB" wrote: > > > > > > > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook; > > > > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle > > > > time scan" hang DURING an Outlook send/receive that was apparrently hung due > > > > to Norton. > > > > > > > > I have attempted several published fixes including Scanpst, > > > > DeleteOutlookProfiles, running Outlook with /safe switch (same error), > > > > uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc. > > > > > > > > On reinstall (after running DeleteOutlookProfiles), I create a new profile > > > > and a new Outlook PST ... still receive the "cannot open..." error. > > > > > > > > Any further suggestions - hopefully short of resorting to my recovery image? > > > > > > > > Thanks, > > > > > > > > Cliff Hi Jim,
I do not know how to use chdir. I typed it in at the command prompt, and it brings me back to the same place I started. Is there something else I should be doing? Thanks Show quoteHide quote "JimF" wrote: > Hi PeterE > You use the command prompt but have to use chdir command to go to the same > directory as the Outlook.exe file and then type in outlook.exe/resetnavpane. > > "PeterE" wrote: > > > Hi Dan, > > > > where do I type in outlook.exe/resetnavpane ?? I tried it at the command > > prompt, but no luck. It seems like everyone else knows where to use this > > command, but I do not. > > > > Thanks for your help, > > Peter > > > > "Dan Thomas" wrote: > > > > > Ok mate, I got it going... > > > > > > Now this is a bit vague because I was trying to reset everything but the > > > process was: > > > > > > 1) Removed my ost (yes I'm using exchange) - well I renamed it > > > outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and > > > renamed my archive folder in C:\Documents and Settings\USERNAME\Local > > > Settings\Application Data\Microsoft\Outlook > > > 2) Uninstalled all addins > > > 3) found this page and started playing with no success > > > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.outlook&mid=16cc86ae-e2a0-4254-9fd3-82f4e8d06865&p=1&ntf=1 > > > > > > ... UNTIL I ran Outlook.exe /resetnavpane > > > > > > Clears and regenerates the Navigation Pane for the current profile. Removes > > > all Shortcuts and Favorite Folders. Has the same effect as deleting > > > profilename.xml in your user directory. > > > > > > After this, I was able to get back into outlook! > > > > > > The only clue as to why this may have worked is because when I got the > > > problem, another XML file on my machine (required to run one of my > > > development programs) had also become corrupted - I can only guess that > > > perhaps the profilename.xml possibly became corrupted in a similar kind of > > > way... > > > > > > I'm really sorry I cannot give any more detail: I've been effectively > > > button-mashing (ok, running varous command-line switches mainly to do with > > > "cleaning" stuff) but it only worked once this switch was executed. > > > > > > It may be a combination or specifically this switch, but I hope this > > > provides a little bit of a clue... > > > > > > -- Dan > > > > > > "CliffB" wrote: > > > > > > > Since I have a second machine, I have been living with the issue on my Vista > > > > machine. I have not heard any 'fixes' although it seems there are more > > > > reports like ours. > > > > > > > > Resisting a complete rebuild ... > > > > > > > > Cliff > > > > > > > > "CliffB" wrote: > > > > > > > > > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook; > > > > > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle > > > > > time scan" hang DURING an Outlook send/receive that was apparrently hung due > > > > > to Norton. > > > > > > > > > > I have attempted several published fixes including Scanpst, > > > > > DeleteOutlookProfiles, running Outlook with /safe switch (same error), > > > > > uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc. > > > > > > > > > > On reinstall (after running DeleteOutlookProfiles), I create a new profile > > > > > and a new Outlook PST ... still receive the "cannot open..." error. > > > > > > > > > > Any further suggestions - hopefully short of resorting to my recovery image? > > > > > > > > > > Thanks, > > > > > > > > > > Cliff Dan,
This was extremely helpful. I found this string first and was back up in less than 5 minutes! Excellent work! FANTASTIC. It saved my day...just solved the problem.
Thanks and regards, Show quoteHide quote "Dan Thomas" wrote: > Ok mate, I got it going... > > Now this is a bit vague because I was trying to reset everything but the > process was: > > 1) Removed my ost (yes I'm using exchange) - well I renamed it > outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and > renamed my archive folder in C:\Documents and Settings\USERNAME\Local > Settings\Application Data\Microsoft\Outlook > 2) Uninstalled all addins > 3) found this page and started playing with no success > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.outlook&mid=16cc86ae-e2a0-4254-9fd3-82f4e8d06865&p=1&ntf=1 > > ... UNTIL I ran Outlook.exe /resetnavpane > > Clears and regenerates the Navigation Pane for the current profile. Removes > all Shortcuts and Favorite Folders. Has the same effect as deleting > profilename.xml in your user directory. > > After this, I was able to get back into outlook! > > The only clue as to why this may have worked is because when I got the > problem, another XML file on my machine (required to run one of my > development programs) had also become corrupted - I can only guess that > perhaps the profilename.xml possibly became corrupted in a similar kind of > way... > > I'm really sorry I cannot give any more detail: I've been effectively > button-mashing (ok, running varous command-line switches mainly to do with > "cleaning" stuff) but it only worked once this switch was executed. > > It may be a combination or specifically this switch, but I hope this > provides a little bit of a clue... > > -- Dan > > "CliffB" wrote: > > > Since I have a second machine, I have been living with the issue on my Vista > > machine. I have not heard any 'fixes' although it seems there are more > > reports like ours. > > > > Resisting a complete rebuild ... > > > > Cliff > > > > "CliffB" wrote: > > > > > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook; > > > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle > > > time scan" hang DURING an Outlook send/receive that was apparrently hung due > > > to Norton. > > > > > > I have attempted several published fixes including Scanpst, > > > DeleteOutlookProfiles, running Outlook with /safe switch (same error), > > > uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc. > > > > > > On reinstall (after running DeleteOutlookProfiles), I create a new profile > > > and a new Outlook PST ... still receive the "cannot open..." error. > > > > > > Any further suggestions - hopefully short of resorting to my recovery image? > > > > > > Thanks, > > > > > > Cliff Dan - you are a star! Don't know how you got there but I'd already wasted
hours on the 'Fix it' and deleting profiles. Thank you so much, Rod Show quoteHide quote "Dan Thomas" wrote: > Ok mate, I got it going... > > Now this is a bit vague because I was trying to reset everything but the > process was: > > 1) Removed my ost (yes I'm using exchange) - well I renamed it > outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and > renamed my archive folder in C:\Documents and Settings\USERNAME\Local > Settings\Application Data\Microsoft\Outlook > 2) Uninstalled all addins > 3) found this page and started playing with no success > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.outlook&mid=16cc86ae-e2a0-4254-9fd3-82f4e8d06865&p=1&ntf=1 > > ... UNTIL I ran Outlook.exe /resetnavpane > > Clears and regenerates the Navigation Pane for the current profile. Removes > all Shortcuts and Favorite Folders. Has the same effect as deleting > profilename.xml in your user directory. > > After this, I was able to get back into outlook! > > The only clue as to why this may have worked is because when I got the > problem, another XML file on my machine (required to run one of my > development programs) had also become corrupted - I can only guess that > perhaps the profilename.xml possibly became corrupted in a similar kind of > way... > > I'm really sorry I cannot give any more detail: I've been effectively > button-mashing (ok, running varous command-line switches mainly to do with > "cleaning" stuff) but it only worked once this switch was executed. > > It may be a combination or specifically this switch, but I hope this > provides a little bit of a clue... > > -- Dan > > "CliffB" wrote: > > > Since I have a second machine, I have been living with the issue on my Vista > > machine. I have not heard any 'fixes' although it seems there are more > > reports like ours. > > > > Resisting a complete rebuild ... > > > > Cliff > > > > "CliffB" wrote: > > > > > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook; > > > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle > > > time scan" hang DURING an Outlook send/receive that was apparrently hung due > > > to Norton. > > > > > > I have attempted several published fixes including Scanpst, > > > DeleteOutlookProfiles, running Outlook with /safe switch (same error), > > > uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc. > > > > > > On reinstall (after running DeleteOutlookProfiles), I create a new profile > > > and a new Outlook PST ... still receive the "cannot open..." error. > > > > > > Any further suggestions - hopefully short of resorting to my recovery image? > > > > > > Thanks, > > > > > > Cliff  
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