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Author
22 Mar 2009 11:18 PM
Deebee
When I click the "TO" box in new messages, the contact book no longer opens.
How can I restore this function?

Author
23 Mar 2009 1:40 AM
Diane Poremsky [MVP]
If you have Contacts in the Contacts folder but they are not accessible when
you click on the To button, check these settings:

Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book is checked?

If this is grayed out...

Go to Tools | Email Accounts, choose View or change existing directories or
address book. Is the Outlook Address Book present? If it isn't listed, add
it and close and restart Outlook.  If it is listed, then remove it and close
then restart Outlook and repeat these steps to add it.

If you are using Outlook 2007 and the the checkbox is grayed, you'll need to
make a new profile as you can't add the Outlook Address Book service due to
a bug.

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:
mailto:dailytips-subscribe-requ***@lists.outlooktips.net

EMO - a weekly newsletter about Outlook and Exchange:
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You can access this newsgroup by visiting
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newsreader to msnews.microsoft.com.


Show quoteHide quote
"Deebee" <dee***@jhu.edu> wrote in message
news:udWR5R0qJHA.4116@TK2MSFTNGP04.phx.gbl...
> When I click the "TO" box in new messages, the contact book no longer
> opens. How can I restore this function?
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Author
23 Mar 2009 8:36 AM
Deebee
Thanks.


Show quoteHide quote
"Diane Poremsky [MVP]" <outlook***@msn.com> wrote in message
news:%23$7G0h1qJHA.4364@TK2MSFTNGP04.phx.gbl...
> If you have Contacts in the Contacts folder but they are not accessible
> when you click on the To button, check these settings:
>
> Make sure the Contact folder is enabled as an email address book. Right
> click the Contacts folder, choose Properties then Outlook Address Book. Is
> the box to enable as email address book is checked?
>
> If this is grayed out...
>
> Go to Tools | Email Accounts, choose View or change existing directories
> or address book. Is the Outlook Address Book present? If it isn't listed,
> add it and close and restart Outlook.  If it is listed, then remove it and
> close then restart Outlook and repeat these steps to add it.
>
> If you are using Outlook 2007 and the the checkbox is grayed, you'll need
> to make a new profile as you can't add the Outlook Address Book service
> due to a bug.
>
> --
> Diane Poremsky [MVP - Outlook]
> Outlook Tips: http://www.outlook-tips.net/
> Outlook & Exchange Solutions Center: http://www.slipstick.com
>
> Outlook Tips by email:
> mailto:dailytips-subscribe-requ***@lists.outlooktips.net
>
> EMO - a weekly newsletter about Outlook and Exchange:
> mailto:EMO-NEWSLETTER-SUBSCRIBE-REQU***@PEACH.EASE.LSOFT.COM
>
> You can access this newsgroup by visiting
> http://www.microsoft.com/office/community/en-us/default.mspx or point your
> newsreader to msnews.microsoft.com.
>
>
> "Deebee" <dee***@jhu.edu> wrote in message
> news:udWR5R0qJHA.4116@TK2MSFTNGP04.phx.gbl...
>> When I click the "TO" box in new messages, the contact book no longer
>> opens. How can I restore this function?
>
Author
23 Mar 2009 11:03 AM
Christian Goeller
Diane Poremsky [MVP], you  wrote on Sun, 22 Mar 2009 21:40:52 -0400:

> If you are using Outlook 2007 and the the checkbox is grayed, you'll need to
> make a new profile as you can't add the Outlook Address Book service due to
> a bug.

Deleting the Outlook address book in the Outlook Profile with assistance
of a tool like [1] is enough too.

[1] http://www.outlookfaq.net/downloads/en/quester/OLfix

--
Best Regards
Christian Goeller

MVP - MS Outlook
http://www.outlookfaq.net

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