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Outlook Addin for Windows Live Mail causing problems with Blackberry

Author
5 Mar 2009 8:04 PM
John Bouley
A customer has a Blackberry device wirelessly synchronizing with their MSN
email account. Once or twice a day they did a manual synch via USB to get
changes to their Calendar and tasks to a pst file in Outlook. However, Email
never showed up in the Inbox in outlook. We downloaded and installed the
Outlook Addin. Right now Outlook shows the MSN account with the correct
Inbox, an empty calendar, and empty tasks. When the user selects the PST
file they can access their calendar and tasks. Other than confusion the
synchronization seems to be affected and is causing problem with tasks and
calendar items.

Is there a way to properly configure outlook for access to MSN without
having the tasks and calendar items in a different account?

Thanks,
John

Author
5 Mar 2009 9:33 PM
Milly Staples [MVP - Outlook]
What Outlook Add-in?  Is the MSN account the only mail store on that
machine?  Is it the default?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, John Bouley asked:

Show quoteHide quote
| A customer has a Blackberry device wirelessly synchronizing with
| their MSN email account. Once or twice a day they did a manual synch
| via USB to get changes to their Calendar and tasks to a pst file in
| Outlook. However, Email never showed up in the Inbox in outlook. We
| downloaded and installed the Outlook Addin. Right now Outlook shows
| the MSN account with the correct Inbox, an empty calendar, and empty
| tasks. When the user selects the PST file they can access their
| calendar and tasks. Other than confusion the synchronization seems to
| be affected and is causing problem with tasks and calendar items.
|
| Is there a way to properly configure outlook for access to MSN without
| having the tasks and calendar items in a different account?
|
| Thanks,
| John
Author
5 Mar 2009 9:58 PM
John Bouley
Thanks for the reply.

Outlook 2003 using the Live Mail addin. The MSN account is now the default
account and for the most part works fine. An incoming Email shows up on the
blackberry first then in the Outlook MSN inbox. The blackberry was
previously setup to sync with an account that was linked to a pst file. That
account was for a defunct Verizon email address. As a result we removed the
Verizon account and now only have the MSN account. Is it possible to set the
blackberry to synch with the MSN account?

Thanks,
John
Show quoteHide quote
"Milly Staples [MVP - Outlook]" <what@ever> wrote in message
news:ugMBRodnJHA.1172@TK2MSFTNGP04.phx.gbl...
> What Outlook Add-in?  Is the MSN account the only mail store on that
> machine?  Is it the default?
>
> --
> Milly Staples [MVP - Outlook]
>
> Post all replies to the group to keep the discussion intact.
> ALWAYS post your Outlook version.
> How to ask a question: http://support.microsoft.com/KB/555375
>
>
> After furious head scratching, John Bouley asked:
>
> | A customer has a Blackberry device wirelessly synchronizing with
> | their MSN email account. Once or twice a day they did a manual synch
> | via USB to get changes to their Calendar and tasks to a pst file in
> | Outlook. However, Email never showed up in the Inbox in outlook. We
> | downloaded and installed the Outlook Addin. Right now Outlook shows
> | the MSN account with the correct Inbox, an empty calendar, and empty
> | tasks. When the user selects the PST file they can access their
> | calendar and tasks. Other than confusion the synchronization seems to
> | be affected and is causing problem with tasks and calendar items.
> |
> | Is there a way to properly configure outlook for access to MSN without
> | having the tasks and calendar items in a different account?
> |
> | Thanks,
> | John
>
>
Author
6 Mar 2009 5:45 PM
Diane Poremsky [MVP]
Did you try mapping the MSN calendar folder in the desktop manager software?


--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:
dailytips-subscribe-requ***@lists.outlooktips.net

Exchange Messaging Outlook newsletter:
EMO-NEWSLETTER-SUBSCRIBE-REQU***@PEACH.EASE.LSOFT.COM

Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.


Show quoteHide quote
"John Bouley" <spamjabouley@nationalsoftwaresystems.com> wrote in message
news:OI2wI1dnJHA.4028@TK2MSFTNGP03.phx.gbl...
> Thanks for the reply.
>
> Outlook 2003 using the Live Mail addin. The MSN account is now the default
> account and for the most part works fine. An incoming Email shows up on
> the blackberry first then in the Outlook MSN inbox. The blackberry was
> previously setup to sync with an account that was linked to a pst file.
> That account was for a defunct Verizon email address. As a result we
> removed the Verizon account and now only have the MSN account. Is it
> possible to set the blackberry to synch with the MSN account?
>
> Thanks,
> John
> "Milly Staples [MVP - Outlook]" <what@ever> wrote in message
> news:ugMBRodnJHA.1172@TK2MSFTNGP04.phx.gbl...
>> What Outlook Add-in?  Is the MSN account the only mail store on that
>> machine?  Is it the default?
>>
>> --
>> Milly Staples [MVP - Outlook]
>>
>> Post all replies to the group to keep the discussion intact.
>> ALWAYS post your Outlook version.
>> How to ask a question: http://support.microsoft.com/KB/555375
>>
>>
>> After furious head scratching, John Bouley asked:
>>
>> | A customer has a Blackberry device wirelessly synchronizing with
>> | their MSN email account. Once or twice a day they did a manual synch
>> | via USB to get changes to their Calendar and tasks to a pst file in
>> | Outlook. However, Email never showed up in the Inbox in outlook. We
>> | downloaded and installed the Outlook Addin. Right now Outlook shows
>> | the MSN account with the correct Inbox, an empty calendar, and empty
>> | tasks. When the user selects the PST file they can access their
>> | calendar and tasks. Other than confusion the synchronization seems to
>> | be affected and is causing problem with tasks and calendar items.
>> |
>> | Is there a way to properly configure outlook for access to MSN without
>> | having the tasks and calendar items in a different account?
>> |
>> | Thanks,
>> | John
>>
>>
>
>
Author
6 Mar 2009 8:00 PM
John Bouley
Not Yet. I was hoping to see if anyone had used this addin with a Blackberry
before?

Thanks,
John
Show quoteHide quote
"Diane Poremsky [MVP]" <outlook***@msn.com> wrote in message
news:uMfO0MonJHA.4540@TK2MSFTNGP04.phx.gbl...
> Did you try mapping the MSN calendar folder in the desktop manager
> software?
>
>
> --
> Diane Poremsky [MVP - Outlook]
> Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
> Outlook 2007: http://www.slipstick.com/outlook/ol2007/
>
> Outlook Tips by email:
> dailytips-subscribe-requ***@lists.outlooktips.net
>
> Exchange Messaging Outlook newsletter:
> EMO-NEWSLETTER-SUBSCRIBE-REQU***@PEACH.EASE.LSOFT.COM
>
> Outlook Tips: http://www.outlook-tips.net/
> Outlook & Exchange Solutions Center: http://www.slipstick.com
>
> You can access this newsgroup by visiting
> http://www.microsoft.com/office/community/en-us/default.mspx or point your
> newsreader to msnews.microsoft.com.
>
>
> "John Bouley" <spamjabouley@nationalsoftwaresystems.com> wrote in message
> news:OI2wI1dnJHA.4028@TK2MSFTNGP03.phx.gbl...
>> Thanks for the reply.
>>
>> Outlook 2003 using the Live Mail addin. The MSN account is now the
>> default account and for the most part works fine. An incoming Email shows
>> up on the blackberry first then in the Outlook MSN inbox. The blackberry
>> was previously setup to sync with an account that was linked to a pst
>> file. That account was for a defunct Verizon email address. As a result
>> we removed the Verizon account and now only have the MSN account. Is it
>> possible to set the blackberry to synch with the MSN account?
>>
>> Thanks,
>> John
>> "Milly Staples [MVP - Outlook]" <what@ever> wrote in message
>> news:ugMBRodnJHA.1172@TK2MSFTNGP04.phx.gbl...
>>> What Outlook Add-in?  Is the MSN account the only mail store on that
>>> machine?  Is it the default?
>>>
>>> --
>>> Milly Staples [MVP - Outlook]
>>>
>>> Post all replies to the group to keep the discussion intact.
>>> ALWAYS post your Outlook version.
>>> How to ask a question: http://support.microsoft.com/KB/555375
>>>
>>>
>>> After furious head scratching, John Bouley asked:
>>>
>>> | A customer has a Blackberry device wirelessly synchronizing with
>>> | their MSN email account. Once or twice a day they did a manual synch
>>> | via USB to get changes to their Calendar and tasks to a pst file in
>>> | Outlook. However, Email never showed up in the Inbox in outlook. We
>>> | downloaded and installed the Outlook Addin. Right now Outlook shows
>>> | the MSN account with the correct Inbox, an empty calendar, and empty
>>> | tasks. When the user selects the PST file they can access their
>>> | calendar and tasks. Other than confusion the synchronization seems to
>>> | be affected and is causing problem with tasks and calendar items.
>>> |
>>> | Is there a way to properly configure outlook for access to MSN without
>>> | having the tasks and calendar items in a different account?
>>> |
>>> | Thanks,
>>> | John
>>>
>>>
>>
>>
Author
6 Mar 2009 8:15 PM
Diane Poremsky [MVP]
I have the add-in and a blackberry but I don't have it as the default acct
or message store and haven't had time to reconfigure outlook, screw up the
blackberry and fix it. :) Checking the sync settings in desktop manager is
actually easy though - in my config, nothing in the msn folder can be
synced. I don't know if being default makes a difference. My config doesn't
sync msn mail (I don't want my msn acct on the BB either.)

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:
dailytips-subscribe-requ***@lists.outlooktips.net

Exchange Messaging Outlook newsletter:
EMO-NEWSLETTER-SUBSCRIBE-REQU***@PEACH.EASE.LSOFT.COM

Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.


Show quoteHide quote
"John Bouley" <spamjabouley@nationalsoftwaresystems.com> wrote in message
news:eDrmMYpnJHA.4392@TK2MSFTNGP05.phx.gbl...
> Not Yet. I was hoping to see if anyone had used this addin with a
> Blackberry before?
>
> Thanks,
> John
> "Diane Poremsky [MVP]" <outlook***@msn.com> wrote in message
> news:uMfO0MonJHA.4540@TK2MSFTNGP04.phx.gbl...
>> Did you try mapping the MSN calendar folder in the desktop manager
>> software?
>>
>>
>> --
>> Diane Poremsky [MVP - Outlook]
>> Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
>> Outlook 2007: http://www.slipstick.com/outlook/ol2007/
>>
>> Outlook Tips by email:
>> dailytips-subscribe-requ***@lists.outlooktips.net
>>
>> Exchange Messaging Outlook newsletter:
>> EMO-NEWSLETTER-SUBSCRIBE-REQU***@PEACH.EASE.LSOFT.COM
>>
>> Outlook Tips: http://www.outlook-tips.net/
>> Outlook & Exchange Solutions Center: http://www.slipstick.com
>>
>> You can access this newsgroup by visiting
>> http://www.microsoft.com/office/community/en-us/default.mspx or point
>> your
>> newsreader to msnews.microsoft.com.
>>
>>
>> "John Bouley" <spamjabouley@nationalsoftwaresystems.com> wrote in message
>> news:OI2wI1dnJHA.4028@TK2MSFTNGP03.phx.gbl...
>>> Thanks for the reply.
>>>
>>> Outlook 2003 using the Live Mail addin. The MSN account is now the
>>> default account and for the most part works fine. An incoming Email
>>> shows up on the blackberry first then in the Outlook MSN inbox. The
>>> blackberry was previously setup to sync with an account that was linked
>>> to a pst file. That account was for a defunct Verizon email address. As
>>> a result we removed the Verizon account and now only have the MSN
>>> account. Is it possible to set the blackberry to synch with the MSN
>>> account?
>>>
>>> Thanks,
>>> John
>>> "Milly Staples [MVP - Outlook]" <what@ever> wrote in message
>>> news:ugMBRodnJHA.1172@TK2MSFTNGP04.phx.gbl...
>>>> What Outlook Add-in?  Is the MSN account the only mail store on that
>>>> machine?  Is it the default?
>>>>
>>>> --
>>>> Milly Staples [MVP - Outlook]
>>>>
>>>> Post all replies to the group to keep the discussion intact.
>>>> ALWAYS post your Outlook version.
>>>> How to ask a question: http://support.microsoft.com/KB/555375
>>>>
>>>>
>>>> After furious head scratching, John Bouley asked:
>>>>
>>>> | A customer has a Blackberry device wirelessly synchronizing with
>>>> | their MSN email account. Once or twice a day they did a manual synch
>>>> | via USB to get changes to their Calendar and tasks to a pst file in
>>>> | Outlook. However, Email never showed up in the Inbox in outlook. We
>>>> | downloaded and installed the Outlook Addin. Right now Outlook shows
>>>> | the MSN account with the correct Inbox, an empty calendar, and empty
>>>> | tasks. When the user selects the PST file they can access their
>>>> | calendar and tasks. Other than confusion the synchronization seems to
>>>> | be affected and is causing problem with tasks and calendar items.
>>>> |
>>>> | Is there a way to properly configure outlook for access to MSN
>>>> without
>>>> | having the tasks and calendar items in a different account?
>>>> |
>>>> | Thanks,
>>>> | John
>>>>
>>>>
>>>
>>>
>
>