Outlook 2003 - Send Receive button disappeared on add of newprofil

5 Mar 2009 12:18 AM

Steve

I have been using Outlook 2003 with one user/email (pop3)/profile for a few
years and have a great system of folders and saved messages. I recently added
a new profile with its own email (pop3) and everything is fine. Upon opening
Outlook it prompts for the profile to open and I can open both. However, when
I select my 'original' profile (listed at 'Outlook' in the drop-down box
presumeably because it was the original profile), all my original folders and
saved messages appear, but the Send/Receive button is missing from the
toolbar as well as from the Tools menu.

The Send/Receive button does appear on the new profile and this profile is
fully functional with the new email address.

I did try and add a new profile with all the pop3 info of the original email
configurations, but this profile has a new set of empty folders. It seems to
work but I don't really want to download the email, because I'd like to use
my existing folder system in the original profile.

Is it possible to point the new profile to the original profile's
folders/address book, or get that Send/Receive button working on the original
profile?

Any help is greatly appreciated.

5 Mar 2009 1:54 PM

Brian Tillman [MVP - Outlook]

"Steve" <St***@discussions.microsoft.com> wrote in message
news:266993FE-2218-4C2C-8B17-9C60F4C3339E@microsoft.com...

> I did try and add a new profile with all the pop3 info of the original email
> configurations, but this profile has a new set of empty folders. It seems to
> work but I don't really want to download the email, because I'd like to use
> my existing folder system in the original profile.

If you want the new profile to use the old profile's folders, why not just add
a second account to the original profile instead of creating a new profile?

> Is it possible to point the new profile to the original profile's
> folders/address book, or get that Send/Receive button working on the
> original
> profile?

Sure. Just add the old PST to the new profile. File>Open>Outlook Data File.
Make it your delivery location. Keep in mind, though, each new profile keeps
track of the messages downloaded independently of any other profile. You WILL
redownload all the messages in the server's Inbox.

As far as the send/receive button, with Outlook closed, try deleting the file
oldprofile.srs in the (ususally hidden) folder %AppData%\Microsoft\Outlook,
where "oldprofile" is the name of your old profile. You might also consider
deleting the outcmd.dat file in that folder as well.

--
Brian Tillman [MVP-Outlook]