Not receiving all emails

4 Mar 2009 3:15 PM

Modify_inc

I'm having trouble with a customer not receiving all her emails in Outlook using Exchange Server. She receives most of her emails yet she is not getting all of them and is upset she is missing some important emails. What would cause Outlook to not accept certain emails? The rest of the faculty are recieving all the emails, it's just on her end. The sender says they do not receive any type or error when they send it to her. -- Modify_inc

4 Mar 2009 6:27 PM

Brian Tillman [MVP - Outlook]

"Modify_inc" <Modify_inc.3f45***@outlookbanter.com> wrote in message
news:Modify_inc.3f45f6f@outlookbanter.com...

> I'm having trouble with a customer not receiving all her emails in
> Outlook using Exchange Server. She receives most of her emails yet she
> is not getting all of them and is upset she is missing some important
> emails. What would cause Outlook to not accept certain emails? The
> rest of the faculty are recieving all the emails, it's just on her end.
> The sender says they do not receive any type or error when they send it
> to her.

If she's using an Exchange mailbox as the delivery location, then Outlook
usually has nothing to do with the receiving of mail. It's all up to the
Exchange client. She should have her Exchange admins looking into this.

--
Brian Tillman [MVP-Outlook]

5 Mar 2009 9:49 PM

Modify_inc

'Brian Tillman [MVP - Outlook Wrote: > ;294985']"Modify_inc" Modify_inc.3f45***@outlookbanter.com wrote in > message
Show quoteHide quote

> news:Modify_inc.3f45f6f@outlookbanter.com...
> -
> I'm having trouble with a customer not receiving all her emails in
> Outlook using Exchange Server. She receives most of her emails yet > she
> is not getting all of them and is upset she is missing some important
> emails. What would cause Outlook to not accept certain emails? The
> rest of the faculty are recieving all the emails, it's just on her > end.
> The sender says they do not receive any type or error when they send > it
> to her.-
>
> If she's using an Exchange mailbox as the delivery location, then > Outlook
> usually has nothing to do with the receiving of mail. It's all up to > the
> Exchange client. She should have her Exchange admins looking into > this.
> --
> Brian Tillman [MVP-Outlook]

Just confirmed that it is any outside email like Google, Yahoo etc. are the emails she is not receiving. No error is generated from the sender so it makes it that much harder to troubleshoot. I have logged into the server and to her email account and have not had any such problems. It seems to be isolated to her computer when she logs in remotely to the server and then her email. I am the admin, any ideas? -- Modify_inc

6 Mar 2009 12:23 PM

Brian Tillman [MVP - Outlook]

"Modify_inc" <Modify_inc.3f60***@outlookbanter.com> wrote in message
news:Modify_inc.3f6054d@outlookbanter.com...

> Just confirmed that it is any outside email like Google, Yahoo etc. are
> the emails she is not receiving. No error is generated from the sender
> so it makes it that much harder to troubleshoot. I have logged into the
> server and to her email account and have not had any such problems. It
> seems to be isolated to her computer when she logs in remotely to the
> server and then her email. I am the admin, any ideas?

Again, if it never arrives in the Exchange mailbox, how can it possibly be an
Outlook problem?

--
Brian Tillman [MVP-Outlook]

6 Mar 2009 8:31 PM

Modify_inc

'Brian Tillman [MVP - Outlook Wrote: > ;295288']"Modify_inc" Modify_inc.3f60***@outlookbanter.com wrote in > message

> news:Modify_inc.3f6054d@outlookbanter.com...
> -
> Just confirmed that it is any outside email like Google, Yahoo etc. > are
> the emails she is not receiving. No error is generated from the > sender
> so it makes it that much harder to troubleshoot. I have logged into > the
> server and to her email account and have not had any such problems. > It
> seems to be isolated to her computer when she logs in remotely to the
> server and then her email. I am the admin, any ideas?-
>
> Again, if it never arrives in the Exchange mailbox, how can it possibly > be an
> Outlook problem?
> --
> Brian Tillman [MVP-Outlook]

Could their not be a setting issue in Outlook that is causing this? Why would eveyone else that uses their Outlook from the same exchange server be able to receive email from outside the network but her? -- Modify_inc

8 Mar 2009 8:09 PM

Brian Tillman [MVP - Outlook]

"Modify_inc" <Modify_inc.3f75***@outlookbanter.com> wrote in message
news:Modify_inc.3f756cd@outlookbanter.com...

> Could their not be a setting issue in Outlook that is causing this?

No, not it is never arrives in the Exchange mailbox in the first plaec.
Outlook can show you only what's contained in the mailbox. If the mailbox
never receives it (before Outlook is ever in the picture), then Outlook will
never show it.

--
Brian Tillman [MVP-Outlook]