"Bill H." <w*@photosourcefolio.com> wrote in message
news:OmP27QcfJHA.1184@TK2MSFTNGP04.phx.gbl...
> Client has Outlook 2003 (11.8217.8221) SP3 installed on a laptop.  Laptop
> has 2Gb RAM, about 40% free on hard drive, and the processor speed is
> around 2.0 GHz.  It is connected to the Internet via wireless to the
> wireless router.  Signal strength at the laptop is "low."  However, they
> can still browse the Internet.
>
> Internet is "regular" DSL.
>
> Receiving email is generally not a problem, but sending generally is.
>
> Even small emails (10-50K) often have problems sending.  They just stay
> stuck in the Outbox. Larger emails (with attachments of 2-6MB or more)
> almost never go. Sometimes they eventually do get sent. I'm not sure why.
>
> Send/receive was set to every 3 minutes, I changed that to every 5
> minutes. Made no difference, and they prefer a check time of 1 minute,
> since things have to move fast in the business (PR).
>
> When I check the "test settings" button for the account (there is only
> one), all is OK.
>
> Due to the nature of work, a lot of stuff is saved in various Outlook
> folders.  Norton 360 is installed but currently "deactivated" due to
> expired subscription.
>
> The .pst file is about 5Gb.  Which is another interesting thing. I drill
> down to the "compact file" button, and the compacting msb is so brief I
> don't see how it could have really done anything.  Am I missing something
> here?
>
> What can be done to get the emails flowing again?
>
> Thx.
>
>
> --
> Bill
>
>
>

"Diane Poremsky [MVP]" <outlook***@msn.com> wrote in message
news:umd4yvdfJHA.1252@TK2MSFTNGP03.phx.gbl...
> Uninstall norton. When you install something else, do not enable email
> scanning.
>
> --
> Diane Poremsky [MVP - Outlook]
> Outlook Tips: http://www.outlook-tips.net/
> Outlook & Exchange Solutions Center: http://www.slipstick.com
>
> Outlook Tips by email:
> dailytips-subscribe-requ***@lists.outlooktips.net
>
> EMO - a weekly newsletter about Outlook and Exchange:
> EMO-NEWSLETTER-SUBSCRIBE-REQU***@PEACH.EASE.LSOFT.COM
>
> You can access this newsgroup by visiting
> http://www.microsoft.com/office/community/en-us/default.mspx or point your
> newsreader to msnews.microsoft.com.
>
>
> "Bill H." <w*@photosourcefolio.com> wrote in message
> news:OmP27QcfJHA.1184@TK2MSFTNGP04.phx.gbl...
>> Client has Outlook 2003 (11.8217.8221) SP3 installed on a laptop.  Laptop
>> has 2Gb RAM, about 40% free on hard drive, and the processor speed is
>> around 2.0 GHz.  It is connected to the Internet via wireless to the
>> wireless router.  Signal strength at the laptop is "low."  However, they
>> can still browse the Internet.
>>
>> Internet is "regular" DSL.
>>
>> Receiving email is generally not a problem, but sending generally is.
>>
>> Even small emails (10-50K) often have problems sending.  They just stay
>> stuck in the Outbox. Larger emails (with attachments of 2-6MB or more)
>> almost never go. Sometimes they eventually do get sent. I'm not sure why.
>>
>> Send/receive was set to every 3 minutes, I changed that to every 5
>> minutes. Made no difference, and they prefer a check time of 1 minute,
>> since things have to move fast in the business (PR).
>>
>> When I check the "test settings" button for the account (there is only
>> one), all is OK.
>>
>> Due to the nature of work, a lot of stuff is saved in various Outlook
>> folders.  Norton 360 is installed but currently "deactivated" due to
>> expired subscription.
>>
>> The .pst file is about 5Gb.  Which is another interesting thing. I drill
>> down to the "compact file" button, and the compacting msb is so brief I
>> don't see how it could have really done anything.  Am I missing something
>> here?
>>
>> What can be done to get the emails flowing again?
>>
>> Thx.
>>
>>
>> --
>> Bill
>>
>>
>>

"Bill H." <w*@photosourcefolio.com> wrote in message
news:#jOMY4kfJHA.1172@TK2MSFTNGP05.phx.gbl...
> While Norton may be installed, it is deactivated and not running.
>
>
> "Diane Poremsky [MVP]" <outlook***@msn.com> wrote in message
> news:umd4yvdfJHA.1252@TK2MSFTNGP03.phx.gbl...
>> Uninstall norton. When you install something else, do not enable email
>> scanning.
>>
>> --
>> Diane Poremsky [MVP - Outlook]
>> Outlook Tips: http://www.outlook-tips.net/
>> Outlook & Exchange Solutions Center: http://www.slipstick.com
>>
>> Outlook Tips by email:
>> dailytips-subscribe-requ***@lists.outlooktips.net
>>
>> EMO - a weekly newsletter about Outlook and Exchange:
>> EMO-NEWSLETTER-SUBSCRIBE-REQU***@PEACH.EASE.LSOFT.COM
>>
>> You can access this newsgroup by visiting
>> http://www.microsoft.com/office/community/en-us/default.mspx or point
>> your newsreader to msnews.microsoft.com.
>>
>>
>> "Bill H." <w*@photosourcefolio.com> wrote in message
>> news:OmP27QcfJHA.1184@TK2MSFTNGP04.phx.gbl...
>>> Client has Outlook 2003 (11.8217.8221) SP3 installed on a laptop.
>>> Laptop has 2Gb RAM, about 40% free on hard drive, and the processor
>>> speed is around 2.0 GHz.  It is connected to the Internet via wireless
>>> to the wireless router.  Signal strength at the laptop is "low."
>>> However, they can still browse the Internet.
>>>
>>> Internet is "regular" DSL.
>>>
>>> Receiving email is generally not a problem, but sending generally is.
>>>
>>> Even small emails (10-50K) often have problems sending.  They just stay
>>> stuck in the Outbox. Larger emails (with attachments of 2-6MB or more)
>>> almost never go. Sometimes they eventually do get sent. I'm not sure
>>> why.
>>>
>>> Send/receive was set to every 3 minutes, I changed that to every 5
>>> minutes. Made no difference, and they prefer a check time of 1 minute,
>>> since things have to move fast in the business (PR).
>>>
>>> When I check the "test settings" button for the account (there is only
>>> one), all is OK.
>>>
>>> Due to the nature of work, a lot of stuff is saved in various Outlook
>>> folders.  Norton 360 is installed but currently "deactivated" due to
>>> expired subscription.
>>>
>>> The .pst file is about 5Gb.  Which is another interesting thing. I drill
>>> down to the "compact file" button, and the compacting msb is so brief I
>>> don't see how it could have really done anything.  Am I missing
>>> something here?
>>>
>>> What can be done to get the emails flowing again?
>>>
>>> Thx.
>>>
>>>
>>> --
>>> Bill
>>>
>>>
>>>
>
>

"Diane Poremsky [MVP]" wrote:

> Doesn't matter. If its installed it can affect Outlook's ability to send
> email.
>
> --
> Diane Poremsky [MVP - Outlook]
> Outlook Tips: http://www.outlook-tips.net/
> Outlook & Exchange Solutions Center: http://www.slipstick.com
>
> Outlook Tips by email:
> dailytips-subscribe-requ***@lists.outlooktips.net
>
> EMO - a weekly newsletter about Outlook and Exchange:
> EMO-NEWSLETTER-SUBSCRIBE-REQU***@PEACH.EASE.LSOFT.COM
>
> You can access this newsgroup by visiting
> http://www.microsoft.com/office/community/en-us/default.mspx or point your
> newsreader to msnews.microsoft.com.
>
>
> "Bill H." <w*@photosourcefolio.com> wrote in message
> news:#jOMY4kfJHA.1172@TK2MSFTNGP05.phx.gbl...
> > While Norton may be installed, it is deactivated and not running.
> >
> >
> > "Diane Poremsky [MVP]" <outlook***@msn.com> wrote in message
> > news:umd4yvdfJHA.1252@TK2MSFTNGP03.phx.gbl...
> >> Uninstall norton. When you install something else, do not enable email
> >> scanning.
> >>
> >> --
> >> Diane Poremsky [MVP - Outlook]
> >> Outlook Tips: http://www.outlook-tips.net/
> >> Outlook & Exchange Solutions Center: http://www.slipstick.com
> >>
> >> Outlook Tips by email:
> >> dailytips-subscribe-requ***@lists.outlooktips.net
> >>
> >> EMO - a weekly newsletter about Outlook and Exchange:
> >> EMO-NEWSLETTER-SUBSCRIBE-REQU***@PEACH.EASE.LSOFT.COM
> >>
> >> You can access this newsgroup by visiting
> >> http://www.microsoft.com/office/community/en-us/default.mspx or point
> >> your newsreader to msnews.microsoft.com.
> >>
> >>
> >> "Bill H." <w*@photosourcefolio.com> wrote in message
> >> news:OmP27QcfJHA.1184@TK2MSFTNGP04.phx.gbl...
> >>> Client has Outlook 2003 (11.8217.8221) SP3 installed on a laptop.
> >>> Laptop has 2Gb RAM, about 40% free on hard drive, and the processor
> >>> speed is around 2.0 GHz.  It is connected to the Internet via wireless
> >>> to the wireless router.  Signal strength at the laptop is "low."
> >>> However, they can still browse the Internet.
> >>>
> >>> Internet is "regular" DSL.
> >>>
> >>> Receiving email is generally not a problem, but sending generally is.
> >>>
> >>> Even small emails (10-50K) often have problems sending.  They just stay
> >>> stuck in the Outbox. Larger emails (with attachments of 2-6MB or more)
> >>> almost never go. Sometimes they eventually do get sent. I'm not sure
> >>> why.
> >>>
> >>> Send/receive was set to every 3 minutes, I changed that to every 5
> >>> minutes. Made no difference, and they prefer a check time of 1 minute,
> >>> since things have to move fast in the business (PR).
> >>>
> >>> When I check the "test settings" button for the account (there is only
> >>> one), all is OK.
> >>>
> >>> Due to the nature of work, a lot of stuff is saved in various Outlook
> >>> folders.  Norton 360 is installed but currently "deactivated" due to
> >>> expired subscription.
> >>>
> >>> The .pst file is about 5Gb.  Which is another interesting thing. I drill
> >>> down to the "compact file" button, and the compacting msb is so brief I
> >>> don't see how it could have really done anything.  Am I missing
> >>> something here?
> >>>
> >>> What can be done to get the emails flowing again?
> >>>
> >>> Thx.
> >>>
> >>>
> >>> --
> >>> Bill
> >>>
> >>>
> >>>
> >
> >
>

"liveonrock" <liveonr***@discussions.microsoft.com> wrote in message
news:2DE8E1E2-9832-43F9-A6CF-CD2B9D4A4D6C@microsoft.com...
> I am having the same problem (emails are receiving fine but outgoing
> emails
> sit in outbox).  This is a new problem that just occured after doing a
> Microsoft update for Outlook 2003.  I have uninstalled Norton AV and still
> have the problem.
>
> "Diane Poremsky [MVP]" wrote:
>
>> Doesn't matter. If its installed it can affect Outlook's ability to send
>> email.
>>
>> --
>> Diane Poremsky [MVP - Outlook]
>> Outlook Tips: http://www.outlook-tips.net/
>> Outlook & Exchange Solutions Center: http://www.slipstick.com
>>
>> Outlook Tips by email:
>> dailytips-subscribe-requ***@lists.outlooktips.net
>>
>> EMO - a weekly newsletter about Outlook and Exchange:
>> EMO-NEWSLETTER-SUBSCRIBE-REQU***@PEACH.EASE.LSOFT.COM
>>
>> You can access this newsgroup by visiting
>> http://www.microsoft.com/office/community/en-us/default.mspx or point
>> your
>> newsreader to msnews.microsoft.com.
>>
>>
>> "Bill H." <w*@photosourcefolio.com> wrote in message
>> news:#jOMY4kfJHA.1172@TK2MSFTNGP05.phx.gbl...
>> > While Norton may be installed, it is deactivated and not running.
>> >
>> >
>> > "Diane Poremsky [MVP]" <outlook***@msn.com> wrote in message
>> > news:umd4yvdfJHA.1252@TK2MSFTNGP03.phx.gbl...
>> >> Uninstall norton. When you install something else, do not enable email
>> >> scanning.
>> >>
>> >> --
>> >> Diane Poremsky [MVP - Outlook]
>> >> Outlook Tips: http://www.outlook-tips.net/
>> >> Outlook & Exchange Solutions Center: http://www.slipstick.com
>> >>
>> >> Outlook Tips by email:
>> >> dailytips-subscribe-requ***@lists.outlooktips.net
>> >>
>> >> EMO - a weekly newsletter about Outlook and Exchange:
>> >> EMO-NEWSLETTER-SUBSCRIBE-REQU***@PEACH.EASE.LSOFT.COM
>> >>
>> >> You can access this newsgroup by visiting
>> >> http://www.microsoft.com/office/community/en-us/default.mspx or point
>> >> your newsreader to msnews.microsoft.com.
>> >>
>> >>
>> >> "Bill H." <w*@photosourcefolio.com> wrote in message
>> >> news:OmP27QcfJHA.1184@TK2MSFTNGP04.phx.gbl...
>> >>> Client has Outlook 2003 (11.8217.8221) SP3 installed on a laptop.
>> >>> Laptop has 2Gb RAM, about 40% free on hard drive, and the processor
>> >>> speed is around 2.0 GHz.  It is connected to the Internet via
>> >>> wireless
>> >>> to the wireless router.  Signal strength at the laptop is "low."
>> >>> However, they can still browse the Internet.
>> >>>
>> >>> Internet is "regular" DSL.
>> >>>
>> >>> Receiving email is generally not a problem, but sending generally is.
>> >>>
>> >>> Even small emails (10-50K) often have problems sending.  They just
>> >>> stay
>> >>> stuck in the Outbox. Larger emails (with attachments of 2-6MB or
>> >>> more)
>> >>> almost never go. Sometimes they eventually do get sent. I'm not sure
>> >>> why.
>> >>>
>> >>> Send/receive was set to every 3 minutes, I changed that to every 5
>> >>> minutes. Made no difference, and they prefer a check time of 1
>> >>> minute,
>> >>> since things have to move fast in the business (PR).
>> >>>
>> >>> When I check the "test settings" button for the account (there is
>> >>> only
>> >>> one), all is OK.
>> >>>
>> >>> Due to the nature of work, a lot of stuff is saved in various Outlook
>> >>> folders.  Norton 360 is installed but currently "deactivated" due to
>> >>> expired subscription.
>> >>>
>> >>> The .pst file is about 5Gb.  Which is another interesting thing. I
>> >>> drill
>> >>> down to the "compact file" button, and the compacting msb is so brief
>> >>> I
>> >>> don't see how it could have really done anything.  Am I missing
>> >>> something here?
>> >>>
>> >>> What can be done to get the emails flowing again?
>> >>>
>> >>> Thx.
>> >>>
>> >>>
>> >>> --
>> >>> Bill
>> >>>
>> >>>
>> >>>
>> >
>> >
>>