The image in the following HTML paragraph will display a logo for most
people her.  But for one person, she just gets a red-x.  This happens
only very intermittently.  She can usually see images OK.


<p class=MsoNormal><font size=3 color="#1f497d" face="Times New
Roman"><span
style='font-size:12.0pt;color:#1F497D'><img width=275 height=92
id="Picture_x005f_x005f_x005f_x005f_x005f_x005f_x005f_x0020_1"
src="cid:image001.jpg@01C99288.6B9B30B0"
alt="KTB_usa_Megatron_logo_RGB"></span></font><span
class=EmailStyle16><font size=2 color=black face=Arial><span
style='font-size:
10.0pt'><o:p></o:p></span></font></span></p>

thanks for your help

<jamesjonathanjo***@yahoo.com> wrote in message
See if this helps: http://www.slipstick.com/problems/redx.asp

On Feb 19, 1:49 pm, "Brian Tillman [MVP - Outlook]"
<tillman1***@yahoo.com> wrote:
That seems to fix it!  But I was afraid of deleting all of the files
in the OLK11A folder.  Is that safe?  It seems like the system hides
it, so I was afraid to delete everything.

But I did a simple experiment.  I found that "image001.jpg" was in use
up to (99).  So I deleted just "image001.jpg(99)", and it fixed the
red-ex.  Tried to open another one & got the red-x, as expected, since
there were no more "image001.jpg" slots.  Then deleted another
"image001.jpg(99)" and the second red-x was fixed.

So that's definitely the cause of the problem.  But I'm just afraid to
delete all of the files in OLK11A.  How come they don't go away when I
delete "temporary internet files"?  Is there some systematic "safe"
way that I can delete OLK11A?  This is for an important user, and
don't want anything to disappear.

Also, is there some system system that will automatically do this?  Or
do I just need to do it manually periodically?

Thanks for your help!

<jamesjonathanjo***@yahoo.com> wrote in message
It is safe.  The files in the OLK folder are supposed to be temporary in
nature.

This is well-known Windows behavior.  You can have 100 copies of a file in a
folder.  Each time a new copy is created, the number increments up to a
maximum of 99.

The OLK folder isn't seen by the process that deletes Temporary Internet
Files.

Some people move the OLK folder to a location easily found.  There's a
registry setting that controls where the folder resides.  There is also a
free tool you can download that will empty the folder for you.  A discussion
on this can be found here: http://www.howto-outlook.com/faq/securetemp.htm

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