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Outlook 2007 not saving email passwords

Author
19 Feb 2009 2:57 AM
Fred Marshall
Windows XP
This issue has been dealt with using all the "known" methods to no avail.
Outlook has been removed and reinstalled.
Before reinstalling it, Outlook Express was set up and IT keeps the
passwords fine.
After reinstalling it, the same issue remains.

Immediately after typing in the account information, clicking on the Test
Account Settings brings up the dialog asking for the password as if it had
never been typed in at all.

Any good suggestions?

Thanks,

Fred

Author
19 Feb 2009 1:01 PM
Brian Tillman [MVP - Outlook]
"Fred Marshall" <fmarshallx@remove_the_x.acm.org> wrote in message
news:e$mDQ3jkJHA.500@TK2MSFTNGP06.phx.gbl...

> This issue has been dealt with using all the "known" methods to no avail.

Known to you, perhaps, but not necessarily all know methods.  Please tell us
what methods you've used so we can suggest any you may not know.
--
Brian Tillman [MVP-Outlook]
Author
21 Feb 2009 1:32 AM
Fred Marshall
Brian Tillman [MVP - Outlook] wrote:
> "Fred Marshall" <fmarshallx@remove_the_x.acm.org> wrote in message
> news:e$mDQ3jkJHA.500@TK2MSFTNGP06.phx.gbl...
>
>> This issue has been dealt with using all the "known" methods to no
>> avail.
>
> Known to you, perhaps, but not necessarily all know methods.  Please
> tell us what methods you've used so we can suggest any you may not
> know.

OK.

Set up a new Profile.  No change.

Edited the registry in a couple of areas.
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa\
set Incompatibility Level to various levels with no affect.
But I think this doesn't have to do with *email* passwords.....
- Removed the identity from Protected Storage System with no affect.
But, I understand this doesn't apply to Outlook 2007.

Assured that Office 2007 SP1 is installed.

Still getting the same results.

When I enter a new email account, the Test Settings button immediately
causes the dialog to open that asks for the password.  So, it's as if it's
not being recorded whatsoever!!

I hope this helps.

Fred
Author
21 Feb 2009 7:34 AM
Fred Marshall
Also uninstalled / reinstalled Office 2007

Confirmed install of Office 2007 SP1
Author
23 Feb 2009 12:51 PM
Brian Tillman [MVP - Outlook]
"Fred Marshall" <fmarshallx@remove_the_x.acm.org> wrote in message
news:OmcnxQ8kJHA.2384@TK2MSFTNGP04.phx.gbl...

> When I enter a new email account, the Test Settings button immediately
> causes the dialog to open that asks for the password.  So, it's as if it's
> not being recorded whatsoever!!

What type of account?
--
Brian Tillman [MVP-Outlook]
Author
28 Feb 2009 1:27 AM
Fred Marshall
Brian Tillman [MVP - Outlook] wrote:
> "Fred Marshall" <fmarshallx@remove_the_x.acm.org> wrote in message
> news:OmcnxQ8kJHA.2384@TK2MSFTNGP04.phx.gbl...
>
>> When I enter a new email account, the Test Settings button
>> immediately causes the dialog to open that asks for the password. So,
>> it's as if it's not being recorded whatsoever!!
>
> What type of account?

It's an administrator type user's pop account.
Author
2 Mar 2009 12:59 PM
Brian Tillman [MVP - Outlook]
"Fred Marshall" <fmarshallx@remove_the_x.acm.org> wrote in message
news:%23aoy1OUmJHA.1252@TK2MSFTNGP03.phx.gbl...

> It's an administrator type user's pop account.

Take a look at these:
http://support.microsoft.com/kb/236032
http://groups.google.com/group/microsoft.public.outlook/browse_thread/thread/94fa225d8f9a438a
--
Brian Tillman [MVP-Outlook]