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Auto Archiving Problem

Author
17 Feb 2009 9:30 PM
Thomas M.
Outlook 2007

I've recently started having problems with my auto archiving.  I have the
default settings configured to archive items older than 2 months to a .PST
file on a network drive (which gets backed up).  I have set both the Inbox
and Sent Items to auto archive according to the default settings.  All other
folders auto archive using the settings configured on the folder.  For
example, the Deleted Items folder is set to permanently delete all items
older than 2 weeks, and the Drafts folder is set to never auto archive.

This has been working for a long time, but recently it appears that auto
archive stopped working for some reason.  I've doubled-checked all the
settings to make sure that nothing got changed or turned off, and everything
looks good.  The network drive is available, so it should work.  If I try to
archive messages I can see that the archive process appears to be running,
but none of the messages actually get archived.  I even went to File >
Archive, specified a date and file, and then ran the archive and it looks
like nothing really happened.

I finally resorted to creating an Old folder under both the Inbox and Sent
Items, dragged old items into those folders, and then ran exports to a
files--one for Inbox Old and one for Sent Items Old.  When I ran the exports
I select the "Do not export duplicate items" option.  That got the old items
out of the Inbox and Sent Items.  Next, I ran an import to bring those items
back into my archives files.  When I did the import I selected the "Do not
import duplicates" option.  Despite the fact that I selected the "no
duplicates" option on both the export and import, I ended up with duplicate
items in the archive.

So, not only does it appear that the auto archiving is not working properly,
it looks as if the export/import are also not working properly.  As things
sit now, I have everything where it needs to be, but I have a lot of
duplicate messages in my archive file.

I have three questions:

     1) What should I check to get auto archiving working again?
     2) What should I check to make sure that export/import is working
correctly?
     3) Is there an easy way to eliminate the duplicate messages in my
archives file?

Thanks for any help that you can offer?

--Tom

Author
17 Feb 2009 10:10 PM
DL
The use of a pst over a network is not supported by MS as it can lead to
corruption of the pst. The fact that it worked for some time is immaterial.
Try archiving to an archive on the local PC, see if that now works

Show quoteHide quote
"Thomas M." <NoEmailRepl***@Please.com> wrote in message
news:O4456bUkJHA.5836@TK2MSFTNGP02.phx.gbl...
> Outlook 2007
>
> I've recently started having problems with my auto archiving.  I have the
> default settings configured to archive items older than 2 months to a .PST
> file on a network drive (which gets backed up).  I have set both the Inbox
> and Sent Items to auto archive according to the default settings.  All
> other folders auto archive using the settings configured on the folder.
> For example, the Deleted Items folder is set to permanently delete all
> items older than 2 weeks, and the Drafts folder is set to never auto
> archive.
>
> This has been working for a long time, but recently it appears that auto
> archive stopped working for some reason.  I've doubled-checked all the
> settings to make sure that nothing got changed or turned off, and
> everything looks good.  The network drive is available, so it should work.
> If I try to archive messages I can see that the archive process appears to
> be running, but none of the messages actually get archived.  I even went
> to File > Archive, specified a date and file, and then ran the archive and
> it looks like nothing really happened.
>
> I finally resorted to creating an Old folder under both the Inbox and Sent
> Items, dragged old items into those folders, and then ran exports to a
> files--one for Inbox Old and one for Sent Items Old.  When I ran the
> exports I select the "Do not export duplicate items" option.  That got the
> old items out of the Inbox and Sent Items.  Next, I ran an import to bring
> those items back into my archives files.  When I did the import I selected
> the "Do not import duplicates" option.  Despite the fact that I selected
> the "no duplicates" option on both the export and import, I ended up with
> duplicate items in the archive.
>
> So, not only does it appear that the auto archiving is not working
> properly, it looks as if the export/import are also not working properly.
> As things sit now, I have everything where it needs to be, but I have a
> lot of duplicate messages in my archive file.
>
> I have three questions:
>
>     1) What should I check to get auto archiving working again?
>     2) What should I check to make sure that export/import is working
> correctly?
>     3) Is there an easy way to eliminate the duplicate messages in my
> archives file?
>
> Thanks for any help that you can offer?
>
> --Tom
>
Author
17 Feb 2009 11:55 PM
Thomas M.
I think that I've answered questions 2 and 3.  With regard to question 2, I
was judging the success by whether or not my 2008 Archives.pst file ended up
with duplicate items.  Because I knew the export/import feature has an
option to delete duplicate items, I did an export to No Dups.pst, weeding
out the duplicate items in the process.  I then imported from No Dups.pst
into 2008 Archives.pst.  Well, looking at the No Dups.pst file size I
noticed that the file is substantially smaller than a file that contains all
exported items, so it would seem that the "no duplicates" option *is*
working.  The duplicates items in the 2008 Archives.pst file then must have
gotten in there at some earlier date.

As for question 3, I found a utility called the Outlook Duplicate Items
Remover (ODIR), which is a free download.  It removed the duplicate items
from my 2008 Archives.pst file.  ODIR moves duplicate items into a subfolder
so that you can review the results of the operation before deleting
anything.

--Tom

Show quoteHide quote
"Thomas M." <NoEmailRepl***@Please.com> wrote in message
news:O4456bUkJHA.5836@TK2MSFTNGP02.phx.gbl...
> Outlook 2007
>
> I've recently started having problems with my auto archiving.  I have the
> default settings configured to archive items older than 2 months to a .PST
> file on a network drive (which gets backed up).  I have set both the Inbox
> and Sent Items to auto archive according to the default settings.  All
> other folders auto archive using the settings configured on the folder.
> For example, the Deleted Items folder is set to permanently delete all
> items older than 2 weeks, and the Drafts folder is set to never auto
> archive.
>
> This has been working for a long time, but recently it appears that auto
> archive stopped working for some reason.  I've doubled-checked all the
> settings to make sure that nothing got changed or turned off, and
> everything looks good.  The network drive is available, so it should work.
> If I try to archive messages I can see that the archive process appears to
> be running, but none of the messages actually get archived.  I even went
> to File > Archive, specified a date and file, and then ran the archive and
> it looks like nothing really happened.
>
> I finally resorted to creating an Old folder under both the Inbox and Sent
> Items, dragged old items into those folders, and then ran exports to a
> files--one for Inbox Old and one for Sent Items Old.  When I ran the
> exports I select the "Do not export duplicate items" option.  That got the
> old items out of the Inbox and Sent Items.  Next, I ran an import to bring
> those items back into my archives files.  When I did the import I selected
> the "Do not import duplicates" option.  Despite the fact that I selected
> the "no duplicates" option on both the export and import, I ended up with
> duplicate items in the archive.
>
> So, not only does it appear that the auto archiving is not working
> properly, it looks as if the export/import are also not working properly.
> As things sit now, I have everything where it needs to be, but I have a
> lot of duplicate messages in my archive file.
>
> I have three questions:
>
>     1) What should I check to get auto archiving working again?
>     2) What should I check to make sure that export/import is working
> correctly?
>     3) Is there an easy way to eliminate the duplicate messages in my
> archives file?
>
> Thanks for any help that you can offer?
>
> --Tom
>
Author
18 Feb 2009 10:44 AM
DL
http://support.microsoft.com/default.aspx?scid=kb;en-us;297019

Show quote Hide quote
"Thomas M." <NoEmailRepl***@Please.com> wrote in message
news:Ozcj8sVkJHA.1184@TK2MSFTNGP04.phx.gbl...
>I think that I've answered questions 2 and 3.  With regard to question 2, I
>was judging the success by whether or not my 2008 Archives.pst file ended
>up with duplicate items.  Because I knew the export/import feature has an
>option to delete duplicate items, I did an export to No Dups.pst, weeding
>out the duplicate items in the process.  I then imported from No Dups.pst
>into 2008 Archives.pst.  Well, looking at the No Dups.pst file size I
>noticed that the file is substantially smaller than a file that contains
>all exported items, so it would seem that the "no duplicates" option *is*
>working.  The duplicates items in the 2008 Archives.pst file then must have
>gotten in there at some earlier date.
>
> As for question 3, I found a utility called the Outlook Duplicate Items
> Remover (ODIR), which is a free download.  It removed the duplicate items
> from my 2008 Archives.pst file.  ODIR moves duplicate items into a
> subfolder so that you can review the results of the operation before
> deleting anything.
>
> --Tom
>
> "Thomas M." <NoEmailRepl***@Please.com> wrote in message
> news:O4456bUkJHA.5836@TK2MSFTNGP02.phx.gbl...
>> Outlook 2007
>>
>> I've recently started having problems with my auto archiving.  I have the
>> default settings configured to archive items older than 2 months to a
>> .PST file on a network drive (which gets backed up).  I have set both the
>> Inbox and Sent Items to auto archive according to the default settings.
>> All other folders auto archive using the settings configured on the
>> folder. For example, the Deleted Items folder is set to permanently
>> delete all items older than 2 weeks, and the Drafts folder is set to
>> never auto archive.
>>
>> This has been working for a long time, but recently it appears that auto
>> archive stopped working for some reason.  I've doubled-checked all the
>> settings to make sure that nothing got changed or turned off, and
>> everything looks good.  The network drive is available, so it should
>> work. If I try to archive messages I can see that the archive process
>> appears to be running, but none of the messages actually get archived.  I
>> even went to File > Archive, specified a date and file, and then ran the
>> archive and it looks like nothing really happened.
>>
>> I finally resorted to creating an Old folder under both the Inbox and
>> Sent Items, dragged old items into those folders, and then ran exports to
>> a files--one for Inbox Old and one for Sent Items Old.  When I ran the
>> exports I select the "Do not export duplicate items" option.  That got
>> the old items out of the Inbox and Sent Items.  Next, I ran an import to
>> bring those items back into my archives files.  When I did the import I
>> selected the "Do not import duplicates" option.  Despite the fact that I
>> selected the "no duplicates" option on both the export and import, I
>> ended up with duplicate items in the archive.
>>
>> So, not only does it appear that the auto archiving is not working
>> properly, it looks as if the export/import are also not working properly.
>> As things sit now, I have everything where it needs to be, but I have a
>> lot of duplicate messages in my archive file.
>>
>> I have three questions:
>>
>>     1) What should I check to get auto archiving working again?
>>     2) What should I check to make sure that export/import is working
>> correctly?
>>     3) Is there an easy way to eliminate the duplicate messages in my
>> archives file?
>>
>> Thanks for any help that you can offer?
>>
>> --Tom
>>
>
>
Author
18 Feb 2009 12:26 PM
Diane Poremsky [MVP]
are you trying to archive things you imported?  archive uses the last
modified date -which is the date of the import, so recent imports will fail
to archive.

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

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mailto:dailytips-subscribe-requ***@lists.outlooktips.net

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You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.


Show quoteHide quote
"Thomas M." <NoEmailRepl***@Please.com> wrote in message
news:O4456bUkJHA.5836@TK2MSFTNGP02.phx.gbl...
> Outlook 2007
>
> I've recently started having problems with my auto archiving.  I have the
> default settings configured to archive items older than 2 months to a .PST
> file on a network drive (which gets backed up).  I have set both the Inbox
> and Sent Items to auto archive according to the default settings.  All
> other folders auto archive using the settings configured on the folder.
> For example, the Deleted Items folder is set to permanently delete all
> items older than 2 weeks, and the Drafts folder is set to never auto
> archive.
>
> This has been working for a long time, but recently it appears that auto
> archive stopped working for some reason.  I've doubled-checked all the
> settings to make sure that nothing got changed or turned off, and
> everything looks good.  The network drive is available, so it should work.
> If I try to archive messages I can see that the archive process appears to
> be running, but none of the messages actually get archived.  I even went
> to File > Archive, specified a date and file, and then ran the archive and
> it looks like nothing really happened.
>
> I finally resorted to creating an Old folder under both the Inbox and Sent
> Items, dragged old items into those folders, and then ran exports to a
> files--one for Inbox Old and one for Sent Items Old.  When I ran the
> exports I select the "Do not export duplicate items" option.  That got the
> old items out of the Inbox and Sent Items.  Next, I ran an import to bring
> those items back into my archives files.  When I did the import I selected
> the "Do not import duplicates" option.  Despite the fact that I selected
> the "no duplicates" option on both the export and import, I ended up with
> duplicate items in the archive.
>
> So, not only does it appear that the auto archiving is not working
> properly, it looks as if the export/import are also not working properly.
> As things sit now, I have everything where it needs to be, but I have a
> lot of duplicate messages in my archive file.
>
> I have three questions:
>
>     1) What should I check to get auto archiving working again?
>     2) What should I check to make sure that export/import is working
> correctly?
>     3) Is there an easy way to eliminate the duplicate messages in my
> archives file?
>
> Thanks for any help that you can offer?
>
> --Tom
>