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Out of Office Not Working

Author
3 May 2005 12:29 PM
Diane
I have a user that has turned on the Out of Office in
Outlook, but when someone sends something to her, they
don't get her Out of Office message reply.

Any suggestions?

Author
3 May 2005 1:38 PM
Brian Tillman
Diane <anonym***@discussions.microsoft.com> wrote:

> I have a user that has turned on the Out of Office in
> Outlook, but when someone sends something to her, they
> don't get her Out of Office message reply.

Is the person failing to receive the OOA reply using an internal or an
external address?  By default, OOA does not reply to external addresses.
--
Brian Tillman
Author
16 May 2005 10:21 PM
DannyJ
I didn't know that....good to know but very strange.

In this case presumably creating a rule is better since it will respond to
both internal and external emails, or is there a way to change the saettings
in the ooa?

Danny

Show quote
"Brian Tillman" <tillman1***@yahoo.com> wrote in message
news:et#7kV#TFHA.1040@TK2MSFTNGP10.phx.gbl...
> Diane <anonym***@discussions.microsoft.com> wrote:
>
> > I have a user that has turned on the Out of Office in
> > Outlook, but when someone sends something to her, they
> > don't get her Out of Office message reply.
>
> Is the person failing to receive the OOA reply using an internal or an
> external address?  By default, OOA does not reply to external addresses.
> --
> Brian Tillman
>
Author
17 May 2005 1:42 AM
Ben M. Schorr, MVP
On Mon, 16 May 2005 12:21:33 -1000, DannyJ 
<youhavegottobekidding@nospam.com> wrote:

> I didn't know that....good to know but very strange.
>
> In this case presumably creating a rule is better since it will respond 
> to
> both internal and external emails, or is there a way to change the 
> saettings
> in the ooa?

Actually it doesn't reply to external senders because auto-reply to the 
Internet is turned off on the Exchange server.  You just need to enable it 
on the Exchange server and then Out-of-Office will reply to the external 
users too.

How to turn it on depends upon what version of Exchange that you're using, 
but generally speaking you go into the Internet/SMTP connector settings in 
System Manager and you'll find the setting in there.

--
-Ben-
Ben M. Schorr, MVP-OneNote/Outlook
Operations Coordinator
Stockholm/KSG - Honolulu
Microsoft OneNote FAQ: 
http://home.hawaii.rr.com/schorr/computers/onenotefaq.htm

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