Dealing with over-the-limit mailbox users

20 Nov 2008 11:30 PM

Spin

Gurus,

I have recently taken a new post as an Exchange Administrator. The first
thing I did was look at mailbox sizes on the storage groups. Many were
large, some more than 1GB. I would like to send out a form email to the
users but only starting off on a one-on-one basis until I get my wording
down. I'm sure many of you in these groups are your companies Exchange
Admins, and my question to you is what does a typical email to your end-user
who is over the limit (and possibly even requesting more space) look like?
What I am trying to get them to do is archive mail to local PST files.

--
Spin

21 Nov 2008 12:33 AM

Lanwench [MVP - Exchange]

Spin <S***@invalid.com> wrote:

> Gurus,
>
> I have recently taken a new post as an Exchange Administrator. The
> first thing I did was look at mailbox sizes on the storage groups. Many
> were large, some more than 1GB.

What version of Exchange, and are you using Standard or Enterprise?
Depending on that & on your environment, 1GB isn't very large at all
nowadays.

> I would like to send out a form
> email to the users but only starting off on a one-on-one basis until
> I get my wording down. I'm sure many of you in these groups are your
> companies Exchange Admins, and my question to you is what does a
> typical email to your end-user who is over the limit (and possibly
> even requesting more space) look like?

I don't really have anything boilerplate. If the customer is running
Exchange 2003 Standard (as are most of mine; I support small companies)
they've got reasonable quotas and the business owners understand that we
can't really bump them up too much because there's a 75GB limit per store.
In your office, you need to look at the technology you run (including disk
space, backup capacity, and backup/restore times) and also need to get
management's buy-in before you can talk to users, I'd say.

> What I am trying to get them
> to do is archive mail to local PST files.

Ah. I don't think that's a very good idea. See
http://www.exchangefaq.org/faq/Exchange-5.5/Why-PST-=-BAD-/q/Why-PST-=-BAD/qid/1209 .
If you need to move data off Exchange but still support it, it should at
least stay in some form of managed storage and not in a PST file. There are
plenty of third party server-side archive products, varying in price and
feature-set, which you could run on another server.

21 Nov 2008 4:03 PM

Brian Tillman [MVP - Outlook]

"Spin" <S***@invalid.com> wrote in message
news:6oma8oF4bog8U1@mid.individual.net...

> I have recently taken a new post as an Exchange Administrator.

I suggest you include microsoft.public.exchange.admin instead of
exchange.misc

--
Brian Tillman [MVP-Outlook]