Outlook Address Book closes while using mouse

21 Nov 2008 10:20 PM

GMC

Windows XP (SP3 all patched up) with Outlook 2003 Version 11.8217.8221 SP3
with Exchange Server.

Hello all,

A couple weeks ago the following started to happen in Outlook AND Publisher
2003. No other programs experience this.

First of all Outlook.

If you open outlook and then click tools then address book and then click
the drop down box under "Show Names from the:" and choose an address book
from there with the mouse, Outlook closes up with an error signature:

Appname: outlook.exe Appver 11.0.8217.0 AppStamp: 480f95d9
ModName: user32.dll ModVer 5.1.2600.5512 ModStamp: 4802a11b
fDebug: 0 Offset 00052dee

but,

if you open outlook, and then click on tools and then click on address book
and then push Alt S and use your up and down arrows to choose an address
book, it won't close up on you.

I'll ask some place else for Publisher, but I have to believe there is a
chance it is somehow related. Any suggestions? I found one other occurance
of this same thing on Google, but it was just a post asking the same
question and telling exactly what I found.

Thanks

21 Nov 2008 10:33 PM

GMC

oops meant to add the following:

The following is what I have tried:

Different profiles (doesn't matter which profile you use, it does the same
thing)
Repaired Outlook 2003
Unistalled Outlook 2003 and reinstalled
Updated Outlook 2003
Updated Microsoft Office
Updated Publisher and did a repair.

Checked permissions on the drive, gave all full, no changes. Still get the
same errors

gmc

21 Nov 2008 10:43 PM

Russ Valentine [MVP-Outlook]

This is a very common problem which Microsoft claims they cannot reproduce
and therefore cannot solve. Anecdotal reports claim the following may help:
1. Look for and correct a corrupt address in the Contacts displayed in the
Outlook Address Book (especially if the crash at the same place when
scrolling).
2. Remove then re-add the Outlook Address Book Service or, better yet,
create a new Outlook profile.
3. Update your video drivers.

Most people seem to find no solution.

--
Russ Valentine
[MVP-Outlook]

Show quoteHide quote

"GMC" <gcole***@legalassistdump.org> wrote in message
news:OoDfWdCTJHA.1560@TK2MSFTNGP02.phx.gbl...
> Windows XP (SP3 all patched up) with Outlook 2003 Version 11.8217.8221 SP3
> with Exchange Server.
>
> Hello all,
>
> A couple weeks ago the following started to happen in Outlook AND
> Publisher 2003. No other programs experience this.
>
> First of all Outlook.
>
> If you open outlook and then click tools then address book and then click
> the drop down box under "Show Names from the:" and choose an address book
> from there with the mouse, Outlook closes up with an error signature:
>
> Appname: outlook.exe Appver 11.0.8217.0 AppStamp: 480f95d9
> ModName: user32.dll ModVer 5.1.2600.5512 ModStamp: 4802a11b
> fDebug: 0 Offset 00052dee
>
> but,
>
> if you open outlook, and then click on tools and then click on address
> book and then push Alt S and use your up and down arrows to choose an
> address book, it won't close up on you.
>
> I'll ask some place else for Publisher, but I have to believe there is a
> chance it is somehow related. Any suggestions? I found one other occurance
> of this same thing on Google, but it was just a post asking the same
> question and telling exactly what I found.
>
> Thanks
>

21 Nov 2008 11:14 PM

GMC

Wow, OK. I guess a "Thanks Microsoft" is in order. Whew, and I looked all
day for something to "fix".. I think I'll just reformat the machine and
start over, maybe that would help. Such a pain to try to remember to use Alt
S when you open those two programs.

Thank you Russ. I won't spend anymore time looking for a fix.