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Delete button is greyHi,
I've got Outlook 2003. When I view my inbox or any other folder, I cannot select a message and then click the red x to delete it. I have to open the message and then delete it. Anyone have any idea how to fix this one? -- Thanks, Rob I don't remember that button being red. Just for my own satisfaction I have
to ask; when you mouse over the button, is it indeed labeled, "Delete"? A few other preliminaries: - Verify the Standard toolbar is displayed (View | Toolbars | Standard) - Try resetting the standard toolbar (View | Toolbars | Customize... | Highlight the Standard entry | Reset...) - Close Outlook, navigate to C:\Documents and Settings\<your username>\Application Data\Microsoft\Outlook, and delete the outcmd.dat file. You may need to show hidden files and folders to see this (on WinXP, Windows Explorer | Tools | Folder Options | View | Show hidden files and folders). Restart Outlook. - Verify the item itself has focus rather than the folder in the Navigation Pane. ....any of these things do anything for you? -- -Patrick Reed "Rob" <rob_temp@community.nospam> wrote in message I've got Outlook 2003. When I view my inbox or any other folder, I cannot news:OTr63X1SJHA.4764@TK2MSFTNGP05.phx.gbl... Hi, select a message and then click the red x to delete it. I have to open the message and then delete it. Anyone have any idea how to fix this one? -- Thanks, Rob I tried everything and I am still having the same problem. Some of the
folders will allow deleting from the list and others will not. By the way, I got my button colors wrong. It's black x when I can delete and grey when I can't. I also tried doing a repair which didn't work. Any other suggestion before I remove and reinstall the program? -- Show quoteHide quoteThanks, Rob "Patrick Reed" <PatrickReed@stay_in_the_group.please> wrote in message news:%231oHTn1SJHA.5244@TK2MSFTNGP04.phx.gbl... >I don't remember that button being red. Just for my own satisfaction I have >to ask; when you mouse over the button, is it indeed labeled, "Delete"? > > A few other preliminaries: > > - Verify the Standard toolbar is displayed (View | Toolbars | Standard) > > - Try resetting the standard toolbar (View | Toolbars | Customize... | > Highlight the Standard entry | Reset...) > > - Close Outlook, navigate to C:\Documents and Settings\<your > username>\Application Data\Microsoft\Outlook, and delete the outcmd.dat > file. You may need to show hidden files and folders to see this (on WinXP, > Windows Explorer | Tools | Folder Options | View | Show hidden files and > folders). Restart Outlook. > > - Verify the item itself has focus rather than the folder in the > Navigation Pane. > > > ...any of these things do anything for you? > > > -- > -Patrick Reed > > > > "Rob" <rob_temp@community.nospam> wrote in message > news:OTr63X1SJHA.4764@TK2MSFTNGP05.phx.gbl... > Hi, > > I've got Outlook 2003. When I view my inbox or any other folder, I cannot > select a message and then click the red x to delete it. I have to open the > message and then delete it. > > Anyone have any idea how to fix this one? > > -- > Thanks, > > Rob what folders won't delete? The default ones outlook creates can't be
deleted. -- Show quoteHide quoteDiane Poremsky [MVP - Outlook] Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Outlook Tips by email: dailytips-subscribe-requ***@lists.outlooktips.net EMO - a weekly newsletter about Outlook and Exchange: EMO-NEWSLETTER-SUBSCRIBE-REQU***@PEACH.EASE.LSOFT.COM You can access this newsgroup by visiting http://www.microsoft.com/office/community/en-us/default.mspx or point your newsreader to msnews.microsoft.com. "Rob" <rob_posting@community.nospam> wrote in message news:er7oWlATJHA.408@TK2MSFTNGP02.phx.gbl... > I tried everything and I am still having the same problem. Some of the > folders will allow deleting from the list and others will not. By the way, > I got my button colors wrong. It's black x when I can delete and grey when > I can't. > > I also tried doing a repair which didn't work. > > Any other suggestion before I remove and reinstall the program? > > -- > Thanks, > > Rob > > > > "Patrick Reed" <PatrickReed@stay_in_the_group.please> wrote in message > news:%231oHTn1SJHA.5244@TK2MSFTNGP04.phx.gbl... >>I don't remember that button being red. Just for my own satisfaction I >>have to ask; when you mouse over the button, is it indeed labeled, >>"Delete"? >> >> A few other preliminaries: >> >> - Verify the Standard toolbar is displayed (View | Toolbars | Standard) >> >> - Try resetting the standard toolbar (View | Toolbars | Customize... | >> Highlight the Standard entry | Reset...) >> >> - Close Outlook, navigate to C:\Documents and Settings\<your >> username>\Application Data\Microsoft\Outlook, and delete the outcmd.dat >> file. You may need to show hidden files and folders to see this (on >> WinXP, Windows Explorer | Tools | Folder Options | View | Show hidden >> files and folders). Restart Outlook. >> >> - Verify the item itself has focus rather than the folder in the >> Navigation Pane. >> >> >> ...any of these things do anything for you? >> >> >> -- >> -Patrick Reed >> >> >> >> "Rob" <rob_temp@community.nospam> wrote in message >> news:OTr63X1SJHA.4764@TK2MSFTNGP05.phx.gbl... >> Hi, >> >> I've got Outlook 2003. When I view my inbox or any other folder, I cannot >> select a message and then click the red x to delete it. I have to open >> the message and then delete it. >> >> Anyone have any idea how to fix this one? >> >> -- >> Thanks, >> >> Rob > > It's the messages inside the folders that won't delete. Any message inside
the inbox has to be openned and then deleted. The sent items has the same problem. The unread messages favorite works as well as all of the user created folders. -- Show quoteHide quoteThanks, Rob "Diane Poremsky [MVP]" <outlook***@msn.com> wrote in message news:u4$kR$ATJHA.1184@TK2MSFTNGP03.phx.gbl... > what folders won't delete? The default ones outlook creates can't be > deleted. > > -- > Diane Poremsky [MVP - Outlook] > Outlook Tips: http://www.outlook-tips.net/ > Outlook & Exchange Solutions Center: http://www.slipstick.com > > Outlook Tips by email: > dailytips-subscribe-requ***@lists.outlooktips.net > > EMO - a weekly newsletter about Outlook and Exchange: > EMO-NEWSLETTER-SUBSCRIBE-REQU***@PEACH.EASE.LSOFT.COM > > You can access this newsgroup by visiting > http://www.microsoft.com/office/community/en-us/default.mspx or point your > newsreader to msnews.microsoft.com. > > > "Rob" <rob_posting@community.nospam> wrote in message > news:er7oWlATJHA.408@TK2MSFTNGP02.phx.gbl... >> I tried everything and I am still having the same problem. Some of the >> folders will allow deleting from the list and others will not. By the >> way, I got my button colors wrong. It's black x when I can delete and >> grey when I can't. >> >> I also tried doing a repair which didn't work. >> >> Any other suggestion before I remove and reinstall the program? >> >> -- >> Thanks, >> >> Rob >> >> >> >> "Patrick Reed" <PatrickReed@stay_in_the_group.please> wrote in message >> news:%231oHTn1SJHA.5244@TK2MSFTNGP04.phx.gbl... >>>I don't remember that button being red. Just for my own satisfaction I >>>have to ask; when you mouse over the button, is it indeed labeled, >>>"Delete"? >>> >>> A few other preliminaries: >>> >>> - Verify the Standard toolbar is displayed (View | Toolbars | Standard) >>> >>> - Try resetting the standard toolbar (View | Toolbars | Customize... | >>> Highlight the Standard entry | Reset...) >>> >>> - Close Outlook, navigate to C:\Documents and Settings\<your >>> username>\Application Data\Microsoft\Outlook, and delete the outcmd.dat >>> file. You may need to show hidden files and folders to see this (on >>> WinXP, Windows Explorer | Tools | Folder Options | View | Show hidden >>> files and folders). Restart Outlook. >>> >>> - Verify the item itself has focus rather than the folder in the >>> Navigation Pane. >>> >>> >>> ...any of these things do anything for you? >>> >>> >>> -- >>> -Patrick Reed >>> >>> >>> >>> "Rob" <rob_temp@community.nospam> wrote in message >>> news:OTr63X1SJHA.4764@TK2MSFTNGP05.phx.gbl... >>> Hi, >>> >>> I've got Outlook 2003. When I view my inbox or any other folder, I >>> cannot select a message and then click the red x to delete it. I have to >>> open the message and then delete it. >>> >>> Anyone have any idea how to fix this one? >>> >>> -- >>> Thanks, >>> >>> Rob >> >> is the message selected in the message list? If its not in focus you can't
delete it. -- Show quoteHide quoteDiane Poremsky [MVP - Outlook] Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Outlook Tips by email: dailytips-subscribe-requ***@lists.outlooktips.net EMO - a weekly newsletter about Outlook and Exchange: EMO-NEWSLETTER-SUBSCRIBE-REQU***@PEACH.EASE.LSOFT.COM You can access this newsgroup by visiting http://www.microsoft.com/office/community/en-us/default.mspx or point your newsreader to msnews.microsoft.com. "Rob" <rob_posting@community.nospam> wrote in message news:evHrsVBTJHA.6000@TK2MSFTNGP02.phx.gbl... > It's the messages inside the folders that won't delete. Any message inside > the inbox has to be openned and then deleted. The sent items has the same > problem. The unread messages favorite works as well as all of the user > created folders. > > -- > Thanks, > > Rob > "Diane Poremsky [MVP]" <outlook***@msn.com> wrote in message > news:u4$kR$ATJHA.1184@TK2MSFTNGP03.phx.gbl... >> what folders won't delete? The default ones outlook creates can't be >> deleted. >> >> -- >> Diane Poremsky [MVP - Outlook] >> Outlook Tips: http://www.outlook-tips.net/ >> Outlook & Exchange Solutions Center: http://www.slipstick.com >> >> Outlook Tips by email: >> dailytips-subscribe-requ***@lists.outlooktips.net >> >> EMO - a weekly newsletter about Outlook and Exchange: >> EMO-NEWSLETTER-SUBSCRIBE-REQU***@PEACH.EASE.LSOFT.COM >> >> You can access this newsgroup by visiting >> http://www.microsoft.com/office/community/en-us/default.mspx or point >> your newsreader to msnews.microsoft.com. >> >> >> "Rob" <rob_posting@community.nospam> wrote in message >> news:er7oWlATJHA.408@TK2MSFTNGP02.phx.gbl... >>> I tried everything and I am still having the same problem. Some of the >>> folders will allow deleting from the list and others will not. By the >>> way, I got my button colors wrong. It's black x when I can delete and >>> grey when I can't. >>> >>> I also tried doing a repair which didn't work. >>> >>> Any other suggestion before I remove and reinstall the program? >>> >>> -- >>> Thanks, >>> >>> Rob >>> >>> >>> >>> "Patrick Reed" <PatrickReed@stay_in_the_group.please> wrote in message >>> news:%231oHTn1SJHA.5244@TK2MSFTNGP04.phx.gbl... >>>>I don't remember that button being red. Just for my own satisfaction I >>>>have to ask; when you mouse over the button, is it indeed labeled, >>>>"Delete"? >>>> >>>> A few other preliminaries: >>>> >>>> - Verify the Standard toolbar is displayed (View | Toolbars | Standard) >>>> >>>> - Try resetting the standard toolbar (View | Toolbars | Customize... | >>>> Highlight the Standard entry | Reset...) >>>> >>>> - Close Outlook, navigate to C:\Documents and Settings\<your >>>> username>\Application Data\Microsoft\Outlook, and delete the outcmd.dat >>>> file. You may need to show hidden files and folders to see this (on >>>> WinXP, Windows Explorer | Tools | Folder Options | View | Show hidden >>>> files and folders). Restart Outlook. >>>> >>>> - Verify the item itself has focus rather than the folder in the >>>> Navigation Pane. >>>> >>>> >>>> ...any of these things do anything for you? >>>> >>>> >>>> -- >>>> -Patrick Reed >>>> >>>> >>>> >>>> "Rob" <rob_temp@community.nospam> wrote in message >>>> news:OTr63X1SJHA.4764@TK2MSFTNGP05.phx.gbl... >>>> Hi, >>>> >>>> I've got Outlook 2003. When I view my inbox or any other folder, I >>>> cannot select a message and then click the red x to delete it. I have >>>> to open the message and then delete it. >>>> >>>> Anyone have any idea how to fix this one? >>>> >>>> -- >>>> Thanks, >>>> >>>> Rob >>> >>> > > Yes, we're selecting the message. That's how we can tell it's working from
other folders. -- Show quoteHide quoteThanks, Rob "Diane Poremsky [MVP]" <outlook***@msn.com> wrote in message news:OYSV7hDTJHA.3932@TK2MSFTNGP02.phx.gbl... > is the message selected in the message list? If its not in focus you can't > delete it. > > -- > Diane Poremsky [MVP - Outlook] > Outlook Tips: http://www.outlook-tips.net/ > Outlook & Exchange Solutions Center: http://www.slipstick.com > > Outlook Tips by email: > dailytips-subscribe-requ***@lists.outlooktips.net > > EMO - a weekly newsletter about Outlook and Exchange: > EMO-NEWSLETTER-SUBSCRIBE-REQU***@PEACH.EASE.LSOFT.COM > > You can access this newsgroup by visiting > http://www.microsoft.com/office/community/en-us/default.mspx or point your > newsreader to msnews.microsoft.com. > > > "Rob" <rob_posting@community.nospam> wrote in message > news:evHrsVBTJHA.6000@TK2MSFTNGP02.phx.gbl... >> It's the messages inside the folders that won't delete. Any message >> inside the inbox has to be openned and then deleted. The sent items has >> the same problem. The unread messages favorite works as well as all of >> the user created folders. >> >> -- >> Thanks, >> >> Rob >> "Diane Poremsky [MVP]" <outlook***@msn.com> wrote in message >> news:u4$kR$ATJHA.1184@TK2MSFTNGP03.phx.gbl... >>> what folders won't delete? The default ones outlook creates can't be >>> deleted. >>> >>> -- >>> Diane Poremsky [MVP - Outlook] >>> Outlook Tips: http://www.outlook-tips.net/ >>> Outlook & Exchange Solutions Center: http://www.slipstick.com >>> >>> Outlook Tips by email: >>> dailytips-subscribe-requ***@lists.outlooktips.net >>> >>> EMO - a weekly newsletter about Outlook and Exchange: >>> EMO-NEWSLETTER-SUBSCRIBE-REQU***@PEACH.EASE.LSOFT.COM >>> >>> You can access this newsgroup by visiting >>> http://www.microsoft.com/office/community/en-us/default.mspx or point >>> your newsreader to msnews.microsoft.com. >>> >>> >>> "Rob" <rob_posting@community.nospam> wrote in message >>> news:er7oWlATJHA.408@TK2MSFTNGP02.phx.gbl... >>>> I tried everything and I am still having the same problem. Some of the >>>> folders will allow deleting from the list and others will not. By the >>>> way, I got my button colors wrong. It's black x when I can delete and >>>> grey when I can't. >>>> >>>> I also tried doing a repair which didn't work. >>>> >>>> Any other suggestion before I remove and reinstall the program? >>>> >>>> -- >>>> Thanks, >>>> >>>> Rob >>>> >>>> >>>> >>>> "Patrick Reed" <PatrickReed@stay_in_the_group.please> wrote in message >>>> news:%231oHTn1SJHA.5244@TK2MSFTNGP04.phx.gbl... >>>>>I don't remember that button being red. Just for my own satisfaction I >>>>>have to ask; when you mouse over the button, is it indeed labeled, >>>>>"Delete"? >>>>> >>>>> A few other preliminaries: >>>>> >>>>> - Verify the Standard toolbar is displayed (View | Toolbars | >>>>> Standard) >>>>> >>>>> - Try resetting the standard toolbar (View | Toolbars | Customize... | >>>>> Highlight the Standard entry | Reset...) >>>>> >>>>> - Close Outlook, navigate to C:\Documents and Settings\<your >>>>> username>\Application Data\Microsoft\Outlook, and delete the >>>>> outcmd.dat file. You may need to show hidden files and folders to see >>>>> this (on WinXP, Windows Explorer | Tools | Folder Options | View | >>>>> Show hidden files and folders). Restart Outlook. >>>>> >>>>> - Verify the item itself has focus rather than the folder in the >>>>> Navigation Pane. >>>>> >>>>> >>>>> ...any of these things do anything for you? >>>>> >>>>> >>>>> -- >>>>> -Patrick Reed >>>>> >>>>> >>>>> >>>>> "Rob" <rob_temp@community.nospam> wrote in message >>>>> news:OTr63X1SJHA.4764@TK2MSFTNGP05.phx.gbl... >>>>> Hi, >>>>> >>>>> I've got Outlook 2003. When I view my inbox or any other folder, I >>>>> cannot select a message and then click the red x to delete it. I have >>>>> to open the message and then delete it. >>>>> >>>>> Anyone have any idea how to fix this one? >>>>> >>>>> -- >>>>> Thanks, >>>>> >>>>> Rob >>>> >>>> >> >> Unfortunately, I don't really have much else for this. Is there anything
common among these folders in which you cannot delete as opposed to ones in which you can (maybe a similar view or grouping applied, only items of a certain type, etc.)? On these folders in which you cannot delete, if you go to View | Toolbars, what toolbars are selected? Are you using any third-party add-ins for Outlook? Maybe an e-mail scanner in your AV software? Although I've never heard of this particular issue relating to AV software, maybe the software is blocking your ability to manipulate the messages until you open them. -- Show quoteHide quote-Patrick Reed "Rob" <rob_posting@community.nospam> wrote in message news:er7oWlATJHA.408@TK2MSFTNGP02.phx.gbl... >I tried everything and I am still having the same problem. Some of the >folders will allow deleting from the list and others will not. By the way, >I got my button colors wrong. It's black x when I can delete and grey when >I can't. > > I also tried doing a repair which didn't work. > > Any other suggestion before I remove and reinstall the program? > > -- > Thanks, > > Rob > > > > "Patrick Reed" <PatrickReed@stay_in_the_group.please> wrote in message > news:%231oHTn1SJHA.5244@TK2MSFTNGP04.phx.gbl... >>I don't remember that button being red. Just for my own satisfaction I >>have to ask; when you mouse over the button, is it indeed labeled, >>"Delete"? >> >> A few other preliminaries: >> >> - Verify the Standard toolbar is displayed (View | Toolbars | Standard) >> >> - Try resetting the standard toolbar (View | Toolbars | Customize... | >> Highlight the Standard entry | Reset...) >> >> - Close Outlook, navigate to C:\Documents and Settings\<your >> username>\Application Data\Microsoft\Outlook, and delete the outcmd.dat >> file. You may need to show hidden files and folders to see this (on >> WinXP, Windows Explorer | Tools | Folder Options | View | Show hidden >> files and folders). Restart Outlook. >> >> - Verify the item itself has focus rather than the folder in the >> Navigation Pane. >> >> >> ...any of these things do anything for you? >> >> >> -- >> -Patrick Reed >> >> >> >> "Rob" <rob_temp@community.nospam> wrote in message >> news:OTr63X1SJHA.4764@TK2MSFTNGP05.phx.gbl... >> Hi, >> >> I've got Outlook 2003. When I view my inbox or any other folder, I cannot >> select a message and then click the red x to delete it. I have to open >> the message and then delete it. >> >> Anyone have any idea how to fix this one? >> >> -- >> Thanks, >> >> Rob > > 
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