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outlook and exchange seems connected, but..November, 25th,
hello, we have problem with emails. Sometimes somebody, often, has problem with emails (I have mentioned such situations before). Outlook is f.e. on desktop, notices that connected to our exchange server. But: no new emails are coming. What helps? Quit outlook and check, if it can be seen in taskmanager, kill Outlook process in taskmanager, Outlook remains there, and start Outlook again. To simply restart Outlook only helps not. Can you advice us any better another solution? Thank you for help. Best regards, --- Jiøí Cvrk http://www.cvrk.com You don't mention what version of Outlook you are using, but with older
versions (Outlook 97 thru 2002) a personal firewall could interfere with receiving new items. The reason why is that the personal firewall (e.g. Windows Firewall included in XP) will block the UDP network packet from Exchange to the desktop informing Outlook something is new, come check and redraw your interface accordingly. This UDP network packet cannot be locked to any specific port. /neo ps - to verify the above, rather than restarting Outlook. The user just has to switch away from Outlook's Inbox and then back to it. Show quote "Jiøí Cvrk" <j.c***@email.cz> wrote in message news:EB3866C1-CA96-42B1-9FFE-1CFA6EC597A4@microsoft.com... > November, 25th, > hello, > we have problem with emails. > Sometimes somebody, often, has problem with emails (I have mentioned such > situations before). Outlook is f.e. on desktop, notices that connected to > our exchange server. But: > no new emails are coming. > What helps? Quit outlook and check, if it can be seen in taskmanager, kill > Outlook process in taskmanager, Outlook remains there, and start Outlook > again. > To simply restart Outlook only helps not. > Can you advice us any better another solution? Thank you for help. > Best regards, > --- > Jiøí Cvrk > http://www.cvrk.com > Thank you, we are using Outlook2007, on Windows XP(patched).
Show quote "neo [mvp outlook]" <n**@discussions.microsoft.com> pí¹e v diskusním pøíspìvku news:O1KDM5CMIHA.4688@TK2MSFTNGP06.phx.gbl... > You don't mention what version of Outlook you are using, but with older > versions (Outlook 97 thru 2002) a personal firewall could interfere with > receiving new items. The reason why is that the personal firewall (e.g. > Windows Firewall included in XP) will block the UDP network packet from > Exchange to the desktop informing Outlook something is new, come check and > redraw your interface accordingly. This UDP network packet cannot be > locked to any specific port. > > /neo > > ps - to verify the above, rather than restarting Outlook. The user just > has to switch away from Outlook's Inbox and then back to it. > > "Jiøí Cvrk" <j.c***@email.cz> wrote in message > news:EB3866C1-CA96-42B1-9FFE-1CFA6EC597A4@microsoft.com... >> November, 25th, >> hello, >> we have problem with emails. >> Sometimes somebody, often, has problem with emails (I have mentioned such >> situations before). Outlook is f.e. on desktop, notices that connected to >> our exchange server. But: >> no new emails are coming. >> What helps? Quit outlook and check, if it can be seen in taskmanager, >> kill Outlook process in taskmanager, Outlook remains there, and start >> Outlook again. >> To simply restart Outlook only helps not. >> Can you advice us any better another solution? Thank you for help. >> Best regards, >> --- >> Jiøí Cvrk >> http://www.cvrk.com >> > > Interesting, Outlook 2003/7 should switch to polling the Exchange server
when the UDP packets don't make it from server to client. Since you mentioned "connected", I'll assume cached mode is being used. Connecting to Exchange via RPC/TCP or RPC/HTTPS? Show quote "Jiøí Cvrk" <j.c***@email.cz> wrote in message news:9DCFE20A-AE82-4C68-AC8F-FABDB31BD5BC@microsoft.com... > Thank you, we are using Outlook2007, on Windows XP(patched). > > > "neo [mvp outlook]" <n**@discussions.microsoft.com> pí¹e v diskusním > pøíspìvku news:O1KDM5CMIHA.4688@TK2MSFTNGP06.phx.gbl... >> You don't mention what version of Outlook you are using, but with older >> versions (Outlook 97 thru 2002) a personal firewall could interfere with >> receiving new items. The reason why is that the personal firewall (e.g. >> Windows Firewall included in XP) will block the UDP network packet from >> Exchange to the desktop informing Outlook something is new, come check >> and redraw your interface accordingly. This UDP network packet cannot be >> locked to any specific port. >> >> /neo >> >> ps - to verify the above, rather than restarting Outlook. The user just >> has to switch away from Outlook's Inbox and then back to it. >> >> "Jiøí Cvrk" <j.c***@email.cz> wrote in message >> news:EB3866C1-CA96-42B1-9FFE-1CFA6EC597A4@microsoft.com... >>> November, 25th, >>> hello, >>> we have problem with emails. >>> Sometimes somebody, often, has problem with emails (I have mentioned >>> such situations before). Outlook is f.e. on desktop, notices that >>> connected to our exchange server. But: >>> no new emails are coming. >>> What helps? Quit outlook and check, if it can be seen in taskmanager, >>> kill Outlook process in taskmanager, Outlook remains there, and start >>> Outlook again. >>> To simply restart Outlook only helps not. >>> Can you advice us any better another solution? Thank you for help. >>> Best regards, >>> --- >>> Jiøí Cvrk >>> http://www.cvrk.com >>> >> >> > hello,
we have cached mode used and we are connected via RPC/TCP. Should I try to switch cached mode off? Thank you very much for replies. Show quote "neo [mvp outlook]" <n**@discussions.microsoft.com> pí¹e v diskusním pøíspìvku news:e%23RsDIJMIHA.4456@TK2MSFTNGP03.phx.gbl... > Interesting, Outlook 2003/7 should switch to polling the Exchange server > when the UDP packets don't make it from server to client. Since you > mentioned "connected", I'll assume cached mode is being used. Connecting > to Exchange via RPC/TCP or RPC/HTTPS? > > "Jiøí Cvrk" <j.c***@email.cz> wrote in message > news:9DCFE20A-AE82-4C68-AC8F-FABDB31BD5BC@microsoft.com... >> Thank you, we are using Outlook2007, on Windows XP(patched). >> >> >> "neo [mvp outlook]" <n**@discussions.microsoft.com> pí¹e v diskusním >> pøíspìvku news:O1KDM5CMIHA.4688@TK2MSFTNGP06.phx.gbl... >>> You don't mention what version of Outlook you are using, but with older >>> versions (Outlook 97 thru 2002) a personal firewall could interfere with >>> receiving new items. The reason why is that the personal firewall (e.g. >>> Windows Firewall included in XP) will block the UDP network packet from >>> Exchange to the desktop informing Outlook something is new, come check >>> and redraw your interface accordingly. This UDP network packet cannot >>> be locked to any specific port. >>> >>> /neo >>> >>> ps - to verify the above, rather than restarting Outlook. The user just >>> has to switch away from Outlook's Inbox and then back to it. >>> >>> "Jiøí Cvrk" <j.c***@email.cz> wrote in message >>> news:EB3866C1-CA96-42B1-9FFE-1CFA6EC597A4@microsoft.com... >>>> November, 25th, >>>> hello, >>>> we have problem with emails. >>>> Sometimes somebody, often, has problem with emails (I have mentioned >>>> such situations before). Outlook is f.e. on desktop, notices that >>>> connected to our exchange server. But: >>>> no new emails are coming. >>>> What helps? Quit outlook and check, if it can be seen in taskmanager, >>>> kill Outlook process in taskmanager, Outlook remains there, and start >>>> Outlook again. >>>> To simply restart Outlook only helps not. >>>> Can you advice us any better another solution? Thank you for help. >>>> Best regards, >>>> --- >>>> Jiøí Cvrk >>>> http://www.cvrk.com >>>> >>> >>> >> > > Weird and no. Is there anything between server and client that would block
UDP? (Example, if using firewall or ACLs on a router, the direction of flow is Exchange to client. A firewall rule would read source port ANY to destination port >=1024.) By the way, don't forget to look at QoS. Usually UDP is the first to get dropped when the network link gets busy. Show quote "Jiøí Cvrk" <j.c***@email.cz> wrote in message news:FE57CFBA-2020-4F16-858A-9357B4481BDB@microsoft.com... > hello, > we have cached mode used and we are connected via RPC/TCP. Should I try > to switch cached mode off? > Thank you very much for replies. > > "neo [mvp outlook]" <n**@discussions.microsoft.com> pí¹e v diskusním > pøíspìvku news:e%23RsDIJMIHA.4456@TK2MSFTNGP03.phx.gbl... >> Interesting, Outlook 2003/7 should switch to polling the Exchange server >> when the UDP packets don't make it from server to client. Since you >> mentioned "connected", I'll assume cached mode is being used. Connecting >> to Exchange via RPC/TCP or RPC/HTTPS? >> >> "Jiøí Cvrk" <j.c***@email.cz> wrote in message >> news:9DCFE20A-AE82-4C68-AC8F-FABDB31BD5BC@microsoft.com... >>> Thank you, we are using Outlook2007, on Windows XP(patched). >>> >>> >>> "neo [mvp outlook]" <n**@discussions.microsoft.com> pí¹e v diskusním >>> pøíspìvku news:O1KDM5CMIHA.4688@TK2MSFTNGP06.phx.gbl... >>>> You don't mention what version of Outlook you are using, but with older >>>> versions (Outlook 97 thru 2002) a personal firewall could interfere >>>> with receiving new items. The reason why is that the personal firewall >>>> (e.g. Windows Firewall included in XP) will block the UDP network >>>> packet from Exchange to the desktop informing Outlook something is new, >>>> come check and redraw your interface accordingly. This UDP network >>>> packet cannot be locked to any specific port. >>>> >>>> /neo >>>> >>>> ps - to verify the above, rather than restarting Outlook. The user >>>> just has to switch away from Outlook's Inbox and then back to it. >>>> >>>> "Jiøí Cvrk" <j.c***@email.cz> wrote in message >>>> news:EB3866C1-CA96-42B1-9FFE-1CFA6EC597A4@microsoft.com... >>>>> November, 25th, >>>>> hello, >>>>> we have problem with emails. >>>>> Sometimes somebody, often, has problem with emails (I have mentioned >>>>> such situations before). Outlook is f.e. on desktop, notices that >>>>> connected to our exchange server. But: >>>>> no new emails are coming. >>>>> What helps? Quit outlook and check, if it can be seen in taskmanager, >>>>> kill Outlook process in taskmanager, Outlook remains there, and start >>>>> Outlook again. >>>>> To simply restart Outlook only helps not. >>>>> Can you advice us any better another solution? Thank you for help. >>>>> Best regards, >>>>> --- >>>>> Jiøí Cvrk >>>>> http://www.cvrk.com >>>>> >>>> >>>> >>> >> >> >  |
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