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Undeliverable messages

Author
22 Nov 2007 10:47 PM
Terry Bennett
I seem to have developed a problem with sending messages ...

Every so often, seemingly randomly, I compose a message and send it in the
normal way only to observe it sitting in the Outbox whilst Outlook attempts
to send it.  This continues for a few minutes and then I receive an
undeliverable message:

The following recipient(s) could not be reached:

'x***@yyyy.com' on 22/11/2007 22:44

451 4.3.0 Error: queue file write error

XXX YYY on 22/11/2007 22:44

451 4.3.0 Error: queue file write error

Any help would be appreciated.

Thanks.

Author
23 Nov 2007 2:56 AM
VanguardLH
"Terry Bennett" wrote in message
Show quote
news:e8u66mVLIHA.536@TK2MSFTNGP06.phx.gbl...
> I seem to have developed a problem with sending messages ...
>
> Every so often, seemingly randomly, I compose a message and send it
> in the normal way only to observe it sitting in the Outbox whilst
> Outlook attempts to send it.  This continues for a few minutes and
> then I receive an undeliverable message:
>
> The following recipient(s) could not be reached:
>
> 'x***@yyyy.com' on 22/11/2007 22:44
>
> 451 4.3.0 Error: queue file write error
>
> XXX YYY on 22/11/2007 22:44
>
> 451 4.3.0 Error: queue file write error
>
> Any help would be appreciated.


Talk to your e-mail provider.  It is their problem.  Maybe they ran
out of free disk space for their mail server's host.  Per RFC 2821,
the generic meaning of that error code is "451 Requested action
aborted: error in processing".  They screwed up in processing your
e-mail.  It is a server-side problem and you can't do anything about
it.

How many recipients were listed in the e-mail for which the 451 error
occurred?

How big was the e-mail (not what you composed but what you sent) that
got this error?

Did you empty out your Inbox folder using their webmail interface to
your e-mail account?  Have you checked the disk quota usage (i.e.,
your consumption of your allotment) using their webmail interface to
see that statistic?

Are you including attachments in your e-mails?  If so, what
filetype(s) are they?  Does your e-mail provider scan outbound e-mails
for viruses?  Maybe you need to pack those executable attachments
within a .zip file and attach that.

Turn on the troubleshooting logging in Outlook.  Check for which
command sent by your e-mail client that the server is returning the
451 error.
Author
23 Nov 2007 10:41 PM
Terry Bennett
Hi

Thanks for the advice.  In answer to your specific points:

- 2 recipients
- e-mail size was 7KB
- yes, my e-mail Inbox folder on the ISP server had been synchronised to my
own Outlook so was therefore empty
- 'disk quota usage' - don't understand that or how to check it
- no attachments
- how do you turn-on 'troubleshooting logging' in Outlook?

Terry

Show quote
"VanguardLH" <VanguardLH@mail.invalid> wrote in message
news:OiIZqxXLIHA.3992@TK2MSFTNGP03.phx.gbl...
> "Terry Bennett" wrote in message
> news:e8u66mVLIHA.536@TK2MSFTNGP06.phx.gbl...
>> I seem to have developed a problem with sending messages ...
>>
>> Every so often, seemingly randomly, I compose a message and send it in
>> the normal way only to observe it sitting in the Outbox whilst Outlook
>> attempts to send it.  This continues for a few minutes and then I receive
>> an undeliverable message:
>>
>> The following recipient(s) could not be reached:
>>
>> 'x***@yyyy.com' on 22/11/2007 22:44
>>
>> 451 4.3.0 Error: queue file write error
>>
>> XXX YYY on 22/11/2007 22:44
>>
>> 451 4.3.0 Error: queue file write error
>>
>> Any help would be appreciated.
>
>
> Talk to your e-mail provider.  It is their problem.  Maybe they ran out of
> free disk space for their mail server's host.  Per RFC 2821, the generic
> meaning of that error code is "451 Requested action aborted: error in
> processing".  They screwed up in processing your e-mail.  It is a
> server-side problem and you can't do anything about it.
>
> How many recipients were listed in the e-mail for which the 451 error
> occurred?
>
> How big was the e-mail (not what you composed but what you sent) that got
> this error?
>
> Did you empty out your Inbox folder using their webmail interface to your
> e-mail account?  Have you checked the disk quota usage (i.e., your
> consumption of your allotment) using their webmail interface to see that
> statistic?
>
> Are you including attachments in your e-mails?  If so, what filetype(s)
> are they?  Does your e-mail provider scan outbound e-mails for viruses?
> Maybe you need to pack those executable attachments within a .zip file and
> attach that.
>
> Turn on the troubleshooting logging in Outlook.  Check for which command
> sent by your e-mail client that the server is returning the 451 error.
>
Author
24 Nov 2007 1:34 AM
VanguardLH
"Terry Bennett" wrote in message
news:%239vuBIiLIHA.5580@TK2MSFTNGP02.phx.gbl...
> - how do you turn-on 'troubleshooting logging' in Outlook?


Depends on the version of Outlook.  In OL2002, go to Tools ->
Options -> Other -> Advanced -> Enable mail logging

This creates an opm.log file in your %temp% path.
Author
24 Nov 2007 5:44 AM
Earthlink News
"VanguardLH" <VanguardLH@mail.invalid> wrote in message
news:%233RZZojLIHA.1208@TK2MSFTNGP05.phx.gbl...
> "Terry Bennett" wrote in message
> news:%239vuBIiLIHA.5580@TK2MSFTNGP02.phx.gbl...
>> - how do you turn-on 'troubleshooting logging' in Outlook?
>
>
> Depends on the version of Outlook.  In OL2002, go to Tools -> Options ->
> Other -> Advanced -> Enable mail logging
>
> This creates an opm.log file in your %temp% path.

I've read in a few places that this can be caused by a corruption in the
contact information.  It usually occurs when you select the address from the
contacts folder rather than manually typing it in.  I had the same problem
with Outlook 2007.  The email would sit in the outbox and then I would get a
send error, but the email was still going out.  The recipient would receive
multiple copies of the email.  If this is the problem you are having, try
this:  go through your contacts folder and open the contact listing(s) you
seem to be having trouble with.  After opening the listing, save and close
it.  This seems to correct whatever the corruption is, and it solved my
problem.
Author
25 Nov 2007 12:56 AM
Terry Bennett
Thanks - will try that.

Show quote
"Earthlink News" <dlfu***@earthlink.net> wrote in message
news:FA995C16-2EC4-4C38-BDC1-D7BF40A0C942@microsoft.com...
>
> "VanguardLH" <VanguardLH@mail.invalid> wrote in message
> news:%233RZZojLIHA.1208@TK2MSFTNGP05.phx.gbl...
>> "Terry Bennett" wrote in message
>> news:%239vuBIiLIHA.5580@TK2MSFTNGP02.phx.gbl...
>>> - how do you turn-on 'troubleshooting logging' in Outlook?
>>
>>
>> Depends on the version of Outlook.  In OL2002, go to Tools -> Options ->
>> Other -> Advanced -> Enable mail logging
>>
>> This creates an opm.log file in your %temp% path.
>
> I've read in a few places that this can be caused by a corruption in the
> contact information.  It usually occurs when you select the address from
> the contacts folder rather than manually typing it in.  I had the same
> problem with Outlook 2007.  The email would sit in the outbox and then I
> would get a send error, but the email was still going out.  The recipient
> would receive multiple copies of the email.  If this is the problem you
> are having, try this:  go through your contacts folder and open the
> contact listing(s) you seem to be having trouble with.  After opening the
> listing, save and close it.  This seems to correct whatever the corruption
> is, and it solved my problem.

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