"File does not exist" when opening some .msg file

22 Nov 2007 2:40 PM

ThePro

Hi,

We run Outlook 2007 on XP SP2 and our files are stored on a Windows 2003
server with SP2.

Sometimes, a user will save an e-mail as a .msg file on the server (J:
drive) and when he or anyone else tries to open it we get a "File does not
exist" error message in Outlook.

Things I tried:

- renaming the file. It works but we can't open it.
- copying the file on C: drive. The copy operation works but we still can't
open the message.
- restoring a copy from backup. Same result.

There is several other .msg files in the same folder and all others are OK.

Weird thing: In the backup software (ArcServe 11.5) there is a subfolder
named "message_filename_files" with the following files inside:
colorschememapping.xml, filelist.xml, themedata.thmx. But in the "real"
folder, on the sever, there is not such subfolder.

Any ideas appreciated.

ThePro

23 Nov 2007 2:41 AM

Milly Staples [MVP - Outlook]

Do you have Google Desktop Search installed? If yes, uninstall it and try again.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.

After furious head scratching, ThePro asked:

Show quote

| Hi,
|
| We run Outlook 2007 on XP SP2 and our files are stored on a Windows
| 2003 server with SP2.
|
| Sometimes, a user will save an e-mail as a .msg file on the server (J:
| drive) and when he or anyone else tries to open it we get a "File
| does not exist" error message in Outlook.
|
| Things I tried:
|
| - renaming the file. It works but we can't open it.
| - copying the file on C: drive. The copy operation works but we still
| can't open the message.
| - restoring a copy from backup. Same result.
|
| There is several other .msg files in the same folder and all others
| are OK.
|
| Weird thing: In the backup software (ArcServe 11.5) there is a
| subfolder named "message_filename_files" with the following files
| inside: colorschememapping.xml, filelist.xml, themedata.thmx. But in
| the "real" folder, on the sever, there is not such subfolder.
|
| Any ideas appreciated.
|
| ThePro

23 Nov 2007 8:22 PM

ThePro

No. BTW I tried to open it with a Vista computer and same result.

Thanks.

"Milly Staples [MVP - Outlook]" <millysdonteventhinkaboutmailin***@mvps.org>
a écrit dans le message de news:erPlRpXLIHA.5400@TK2MSFTNGP04.phx.gbl...

Do you have Google Desktop Search installed? If yes, uninstall it and try
again.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.

After furious head scratching, ThePro asked:

Show quote

| Hi,
|
| We run Outlook 2007 on XP SP2 and our files are stored on a Windows
| 2003 server with SP2.
|
| Sometimes, a user will save an e-mail as a .msg file on the server (J:
| drive) and when he or anyone else tries to open it we get a "File
| does not exist" error message in Outlook.
|
| Things I tried:
|
| - renaming the file. It works but we can't open it.
| - copying the file on C: drive. The copy operation works but we still
| can't open the message.
| - restoring a copy from backup. Same result.
|
| There is several other .msg files in the same folder and all others
| are OK.
|
| Weird thing: In the backup software (ArcServe 11.5) there is a
| subfolder named "message_filename_files" with the following files
| inside: colorschememapping.xml, filelist.xml, themedata.thmx. But in
| the "real" folder, on the sever, there is not such subfolder.
|
| Any ideas appreciated.
|
| ThePro