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Outlook 2003 POP3 mail hangs on specific messageHi,
We have some notebooks for users that travel all around the world. They retrieve their email using POP3 from the Exchange 2003 mailserver (SBS 2003). The boss does not want to user RPC over HTTP for mail retrieval so we're bound to POP3/SMTP. When users retrieve their mail, Outlook 2003 (SP2) locks up when Russian spam mails are downloaded. If they use OWA to delete this message, retrieval of the mail works fine. There's no local spamfilter involved and on the notebooks only Sophos Antivirus 7.0.4 is installed. No other anti-spam/anti-virus is installed. What might cause this lockup? It's very annoying andaccording to Murphy's Law always happen when they are outside the country (also happens when they're inside but they complain less). Jeroen At this point I would ask, does Sophos offer the ability to scan POP3/SMTP
e-mail? If yes, I would disable this integration to see if you see the same issue. /neo PS - For example, disable real-time scanning of the PST file extension and disable scanning of POP3/SMTP. Show quote "Jeroen" <sleurhutje@spam.la> wrote in message news:OBVBDtpJIHA.3516@TK2MSFTNGP02.phx.gbl... > Hi, > > We have some notebooks for users that travel all around the world. They > retrieve their email using POP3 from the Exchange 2003 mailserver (SBS > 2003). The boss does not want to user RPC over HTTP for mail retrieval so > we're bound to POP3/SMTP. When users retrieve their mail, Outlook 2003 > (SP2) locks up when Russian spam mails are downloaded. If they use OWA to > delete this message, retrieval of the mail works fine. There's no local > spamfilter involved and on the notebooks only Sophos Antivirus 7.0.4 is > installed. No other anti-spam/anti-virus is installed. > > What might cause this lockup? It's very annoying andaccording to Murphy's > Law always happen when they are outside the country (also happens when > they're inside but they complain less). > > > Jeroen > Solved the problem. Had something to do with KB816896.
Jeroen Show quote "neo [mvp outlook]" <n**@discussions.microsoft.com> schreef in bericht news:egIb2SqJIHA.4196@TK2MSFTNGP04.phx.gbl... > At this point I would ask, does Sophos offer the ability to scan POP3/SMTP > e-mail? If yes, I would disable this integration to see if you see the > same issue. > > /neo > > PS - For example, disable real-time scanning of the PST file extension and > disable scanning of POP3/SMTP. > > "Jeroen" <sleurhutje@spam.la> wrote in message > news:OBVBDtpJIHA.3516@TK2MSFTNGP02.phx.gbl... >> Hi, >> >> We have some notebooks for users that travel all around the world. They >> retrieve their email using POP3 from the Exchange 2003 mailserver (SBS >> 2003). The boss does not want to user RPC over HTTP for mail retrieval so >> we're bound to POP3/SMTP. When users retrieve their mail, Outlook 2003 >> (SP2) locks up when Russian spam mails are downloaded. If they use OWA to >> delete this message, retrieval of the mail works fine. There's no local >> spamfilter involved and on the notebooks only Sophos Antivirus 7.0.4 is >> installed. No other anti-spam/anti-virus is installed. >> >> What might cause this lockup? It's very annoying andaccording to Murphy's >> Law always happen when they are outside the country (also happens when >> they're inside but they complain less). >> >> >> Jeroen >> > >  |
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