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weird problem[?] annoyance with "Send/Receive" behavior and the Outbox

Author
14 Oct 2006 3:33 AM
albert
I migrated to new PC, using the Microsoft Files and Settings Wizard
[transferring settings only].

Using Outlook v.10.6515.6817  SP3 [and fully updated]
Windows MCE 2005 -- all patched, updated, etc.

I do not use "Immediate Send".  Unsent messages are saved to the Drafts
folder.

The Outlook Outbox folder is behaving strangely ---  if I have the folder
open when I write an email message, then click "Send" [on the message's
window], the message goes into the Outbox and is highlighted.  If I do not
click "Send/Receive" immediately, the message changes from italicized [ready
to send] to regular font [not to be sent].  In fact, if it takes more than a
second or two for Outlook and my ISP's email server to get going, then the
message reverts to "no send" status.

There are times when I click send [in the message window], and the message
does not go out when I then do "Send/Receive" --  I check the Outbox [it was
not the open folder when I did the message or the "Send/Receive"], and the
message is not italicized.   I am not certain, but when there are multiple
messages in the Outbox, and I *do not* have the Outbox open, it even seems
to happen then.  This seems to happen irregularly.  [It's hard to tell,
since after doing a Send/Receive, I have to open the Outbox to see what
message is stuck there, and once the Outbox is open, the highlighted message
quickly goes to "no send" status.]

This did not happen on my old machine [XP Pro].

I am stumped as to why this should be.   It sure is annoyingAny help will be
appreciated.

TIA
albert

Author
14 Oct 2006 10:14 AM
Russ Valentine [MVP-Outlook]
If you have antivirus scanning of email enabled, turn it off.
--
Russ Valentine
[MVP-Outlook]
Show quote
"albert" <albert.h@nospam.net> wrote in message
news:OzfbqH07GHA.4084@TK2MSFTNGP05.phx.gbl...
>I migrated to new PC, using the Microsoft Files and Settings Wizard
> [transferring settings only].
>
> Using Outlook v.10.6515.6817  SP3 [and fully updated]
> Windows MCE 2005 -- all patched, updated, etc.
>
> I do not use "Immediate Send".  Unsent messages are saved to the Drafts
> folder.
>
> The Outlook Outbox folder is behaving strangely ---  if I have the folder
> open when I write an email message, then click "Send" [on the message's
> window], the message goes into the Outbox and is highlighted.  If I do not
> click "Send/Receive" immediately, the message changes from italicized
> [ready
> to send] to regular font [not to be sent].  In fact, if it takes more than
> a
> second or two for Outlook and my ISP's email server to get going, then the
> message reverts to "no send" status.
>
> There are times when I click send [in the message window], and the message
> does not go out when I then do "Send/Receive" --  I check the Outbox [it
> was not the open folder when I did the message or the "Send/Receive"], and
> the message is not italicized.   I am not certain, but when there are
> multiple messages in the Outbox, and I *do not* have the Outbox open, it
> even seems to happen then.  This seems to happen irregularly.  [It's hard
> to tell, since after doing a Send/Receive, I have to open the Outbox to
> see what message is stuck there, and once the Outbox is open, the
> highlighted message quickly goes to "no send" status.]
>
> This did not happen on my old machine [XP Pro].
>
> I am stumped as to why this should be.   It sure is annoyingAny help will
> be appreciated.
>
> TIA
> albert
>
Author
14 Oct 2006 2:36 PM
albert
Russ,

I think you may have figured it out.  I just tried your suggestion -- and
after a reboot, it appears that the Outlook Outbox is no longer puzzling me.

FYI [and, esp. for others who may encounter the same puzzling behavior] -- a
bit more background now that your solution seems to have done the trick:

I am currently using Norton Internet Security 2005 [AV + Antispam +
Firewall] -- which came with the new machine.   The old machine used Norton
AV 2005, Zone Alarm Firewall and *no* dedicated anti-spam program.   The old
machine had Norton AV set to scan incoming email, and there were no problems
with Outlook's Outbox.

So, with your suggestion in mind,  I retained NAV's setting to always "scan
*incoming* email".   I turned off Norton AV's *outgoing* email scanning [it
defaults to scanning outgoing mail].  I also turned off, entirely, the
Norton Antispam feature, including its default integration with Outlook.  As
I more carefully investigated its configuration settings, I noticed that
Norton Antispam defaults to scanning incoming email [IMHO, a good idea] and
*outgoing* email [at my level of expertise, I am not at all clear as to why
I would want that as a feature].

I may go back later on, and try the Antispam with some tweaking, to see what
that does.  But frankly, after a month with the new machine, I have not yet
seen much value to the Norton Antispam setup -- as my ISP used Brightmail
and, spamwise, does a pretty good job lately.  Over the past month, using
its default settings, the Norton Antispam caught nothing.

Thanks again for your help.

albert




Show quote
"Russ Valentine [MVP-Outlook]" <russ***@gmail.com> wrote in message
news:eN9IMm37GHA.2268@TK2MSFTNGP05.phx.gbl...
> If you have antivirus scanning of email enabled, turn it off.
> --
> Russ Valentine
> [MVP-Outlook]
> "albert" <albert.h@nospam.net> wrote in message
> news:OzfbqH07GHA.4084@TK2MSFTNGP05.phx.gbl...
>>I migrated to new PC, using the Microsoft Files and Settings Wizard
>> [transferring settings only].
>>
>> Using Outlook v.10.6515.6817  SP3 [and fully updated]
>> Windows MCE 2005 -- all patched, updated, etc.
>>
>> I do not use "Immediate Send".  Unsent messages are saved to the Drafts
>> folder.
>>
>> The Outlook Outbox folder is behaving strangely ---  if I have the folder
>> open when I write an email message, then click "Send" [on the message's
>> window], the message goes into the Outbox and is highlighted.  If I do
>> not
>> click "Send/Receive" immediately, the message changes from italicized
>> [ready
>> to send] to regular font [not to be sent].  In fact, if it takes more
>> than a
>> second or two for Outlook and my ISP's email server to get going, then
>> the
>> message reverts to "no send" status.
>>
>> There are times when I click send [in the message window], and the
>> message does not go out when I then do "Send/Receive" --  I check the
>> Outbox [it was not the open folder when I did the message or the
>> "Send/Receive"], and the message is not italicized.   I am not certain,
>> but when there are multiple messages in the Outbox, and I *do not* have
>> the Outbox open, it even seems to happen then.  This seems to happen
>> irregularly.  [It's hard to tell, since after doing a Send/Receive, I
>> have to open the Outbox to see what message is stuck there, and once the
>> Outbox is open, the highlighted message quickly goes to "no send"
>> status.]
>>
>> This did not happen on my old machine [XP Pro].
>>
>> I am stumped as to why this should be.   It sure is annoyingAny help will
>> be appreciated.
>>
>> TIA
>> albert
>>
>
>
Author
15 Oct 2006 5:34 PM
Brian Tillman
albert <albert.h@nospam.net> wrote:

> So, with your suggestion in mind,  I retained NAV's setting to always
> "scan *incoming* email".

Even that is unnecessary and can cause trouble.  DIsable NAV mail scanning
altogether.
--
Brian Tillman
Author
15 Oct 2006 7:51 PM
Russ Valentine [MVP-Outlook]
All email scanning is superfluous as long as you're running a real time AV
scanning. Keep it all disabled.
--
Russ Valentine
[MVP-Outlook]
Show quote
"albert" <albert.h@nospam.net> wrote in message
news:evg0j457GHA.4084@TK2MSFTNGP05.phx.gbl...
> Russ,
>
> I think you may have figured it out.  I just tried your suggestion -- and
> after a reboot, it appears that the Outlook Outbox is no longer puzzling
> me.
>
> FYI [and, esp. for others who may encounter the same puzzling behavior] -- 
> a bit more background now that your solution seems to have done the trick:
>
> I am currently using Norton Internet Security 2005 [AV + Antispam +
> Firewall] -- which came with the new machine.   The old machine used
> Norton AV 2005, Zone Alarm Firewall and *no* dedicated anti-spam program.
> The old machine had Norton AV set to scan incoming email, and there were
> no problems with Outlook's Outbox.
>
> So, with your suggestion in mind,  I retained NAV's setting to always
> "scan *incoming* email".   I turned off Norton AV's *outgoing* email
> scanning [it defaults to scanning outgoing mail].  I also turned off,
> entirely, the Norton Antispam feature, including its default integration
> with Outlook.  As I more carefully investigated its configuration
> settings, I noticed that Norton Antispam defaults to scanning incoming
> email [IMHO, a good idea] and *outgoing* email [at my level of expertise,
> I am not at all clear as to why I would want that as a feature].
>
> I may go back later on, and try the Antispam with some tweaking, to see
> what that does.  But frankly, after a month with the new machine, I have
> not yet seen much value to the Norton Antispam setup -- as my ISP used
> Brightmail and, spamwise, does a pretty good job lately.  Over the past
> month, using its default settings, the Norton Antispam caught nothing.
>
> Thanks again for your help.
>
> albert
>
>
>
>
> "Russ Valentine [MVP-Outlook]" <russ***@gmail.com> wrote in message
> news:eN9IMm37GHA.2268@TK2MSFTNGP05.phx.gbl...
>> If you have antivirus scanning of email enabled, turn it off.
>> --
>> Russ Valentine
>> [MVP-Outlook]
>> "albert" <albert.h@nospam.net> wrote in message
>> news:OzfbqH07GHA.4084@TK2MSFTNGP05.phx.gbl...
>>>I migrated to new PC, using the Microsoft Files and Settings Wizard
>>> [transferring settings only].
>>>
>>> Using Outlook v.10.6515.6817  SP3 [and fully updated]
>>> Windows MCE 2005 -- all patched, updated, etc.
>>>
>>> I do not use "Immediate Send".  Unsent messages are saved to the Drafts
>>> folder.
>>>
>>> The Outlook Outbox folder is behaving strangely ---  if I have the
>>> folder
>>> open when I write an email message, then click "Send" [on the message's
>>> window], the message goes into the Outbox and is highlighted.  If I do
>>> not
>>> click "Send/Receive" immediately, the message changes from italicized
>>> [ready
>>> to send] to regular font [not to be sent].  In fact, if it takes more
>>> than a
>>> second or two for Outlook and my ISP's email server to get going, then
>>> the
>>> message reverts to "no send" status.
>>>
>>> There are times when I click send [in the message window], and the
>>> message does not go out when I then do "Send/Receive" --  I check the
>>> Outbox [it was not the open folder when I did the message or the
>>> "Send/Receive"], and the message is not italicized.   I am not certain,
>>> but when there are multiple messages in the Outbox, and I *do not* have
>>> the Outbox open, it even seems to happen then.  This seems to happen
>>> irregularly.  [It's hard to tell, since after doing a Send/Receive, I
>>> have to open the Outbox to see what message is stuck there, and once the
>>> Outbox is open, the highlighted message quickly goes to "no send"
>>> status.]
>>>
>>> This did not happen on my old machine [XP Pro].
>>>
>>> I am stumped as to why this should be.   It sure is annoyingAny help
>>> will
>>> be appreciated.
>>>
>>> TIA
>>> albert
>>>
>>
>>
>
Author
18 Oct 2006 1:47 PM
albert
Brian and Russ,

Thanks for the advice.  Yes, I always keep my AV protection on all the time.

I will try turning off the NAV incoming email scanning.

albert



Show quote
"Russ Valentine [MVP-Outlook]" <russ***@gmail.com> wrote in message
news:D9E35DDA-6215-41AD-8488-C5F7974F6448@microsoft.com...
> All email scanning is superfluous as long as you're running a real time AV
> scanning. Keep it all disabled.
> --
> Russ Valentine
> [MVP-Outlook]
> "albert" <albert.h@nospam.net> wrote in message
> news:evg0j457GHA.4084@TK2MSFTNGP05.phx.gbl...
>> Russ,
>>
>> I think you may have figured it out.  I just tried your suggestion -- and
>> after a reboot, it appears that the Outlook Outbox is no longer puzzling
>> me.
>>
>> FYI [and, esp. for others who may encounter the same puzzling
>> behavior] --  a bit more background now that your solution seems to have
>> done the trick:
>>
>> I am currently using Norton Internet Security 2005 [AV + Antispam +
>> Firewall] -- which came with the new machine.   The old machine used
>> Norton AV 2005, Zone Alarm Firewall and *no* dedicated anti-spam program.
>> The old machine had Norton AV set to scan incoming email, and there were
>> no problems with Outlook's Outbox.
>>
>> So, with your suggestion in mind,  I retained NAV's setting to always
>> "scan *incoming* email".   I turned off Norton AV's *outgoing* email
>> scanning [it defaults to scanning outgoing mail].  I also turned off,
>> entirely, the Norton Antispam feature, including its default integration
>> with Outlook.  As I more carefully investigated its configuration
>> settings, I noticed that Norton Antispam defaults to scanning incoming
>> email [IMHO, a good idea] and *outgoing* email [at my level of expertise,
>> I am not at all clear as to why I would want that as a feature].
>>
>> I may go back later on, and try the Antispam with some tweaking, to see
>> what that does.  But frankly, after a month with the new machine, I have
>> not yet seen much value to the Norton Antispam setup -- as my ISP used
>> Brightmail and, spamwise, does a pretty good job lately.  Over the past
>> month, using its default settings, the Norton Antispam caught nothing.
>>
>> Thanks again for your help.
>>
>> albert
>>
>>
>>
>>
>> "Russ Valentine [MVP-Outlook]" <russ***@gmail.com> wrote in message
>> news:eN9IMm37GHA.2268@TK2MSFTNGP05.phx.gbl...
>>> If you have antivirus scanning of email enabled, turn it off.
>>> --
>>> Russ Valentine
>>> [MVP-Outlook]
>>> "albert" <albert.h@nospam.net> wrote in message
>>> news:OzfbqH07GHA.4084@TK2MSFTNGP05.phx.gbl...
>>>>I migrated to new PC, using the Microsoft Files and Settings Wizard
>>>> [transferring settings only].
>>>>
>>>> Using Outlook v.10.6515.6817  SP3 [and fully updated]
>>>> Windows MCE 2005 -- all patched, updated, etc.
>>>>
>>>> I do not use "Immediate Send".  Unsent messages are saved to the Drafts
>>>> folder.
>>>>
>>>> The Outlook Outbox folder is behaving strangely ---  if I have the
>>>> folder
>>>> open when I write an email message, then click "Send" [on the message's
>>>> window], the message goes into the Outbox and is highlighted.  If I do
>>>> not
>>>> click "Send/Receive" immediately, the message changes from italicized
>>>> [ready
>>>> to send] to regular font [not to be sent].  In fact, if it takes more
>>>> than a
>>>> second or two for Outlook and my ISP's email server to get going, then
>>>> the
>>>> message reverts to "no send" status.
>>>>
>>>> There are times when I click send [in the message window], and the
>>>> message does not go out when I then do "Send/Receive" --  I check the
>>>> Outbox [it was not the open folder when I did the message or the
>>>> "Send/Receive"], and the message is not italicized.   I am not certain,
>>>> but when there are multiple messages in the Outbox, and I *do not* have
>>>> the Outbox open, it even seems to happen then.  This seems to happen
>>>> irregularly.  [It's hard to tell, since after doing a Send/Receive, I
>>>> have to open the Outbox to see what message is stuck there, and once
>>>> the
>>>> Outbox is open, the highlighted message quickly goes to "no send"
>>>> status.]
>>>>
>>>> This did not happen on my old machine [XP Pro].
>>>>
>>>> I am stumped as to why this should be.   It sure is annoyingAny help
>>>> will
>>>> be appreciated.
>>>>
>>>> TIA
>>>> albert
>>>>
>>>
>>>
>>
>

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