> I have a situation with one user only at a client site where new
> email from one and only one sender reaches his mailbox but then
> disappears.  This is Outlook 2003 and Exchange Server 2003 SP2 on an
> SBS2003 server.
> The messages are coming from a scanner that's on the same network
> segment as the server and the client PC.  The SMTP server log shows
> the messages coming in and
> being accepted just fine.
>
> If you use an Outlook 2003 profile with Cached Exchange Mode turned
> off, you see the messages from this scanner in the InBox just fine. Same
> when using OWA.
>
> But if you use an Outlook 2003 profile with Cached Exchange Mode
> turned on, you never see the messages from this scanner.  This
> happens on the user's own PC and with a new Outlook profile on other
> PCs.
> If you have two PCs running Outlook 2003 for this user at the same
> time, one with and one without Cached Exchange Mode, you'll see the
> InBox message on the non-cached mode PC for a minute or two and then
> it disappears.  My assumption is that the message disappears when the
> PC running in cached mode synchronizes.
>
> The missing message never shows up in Junk Email, Deleted Items, or
> any other
> folder I can find.
>
> I'd suspect some sort of rule as the cause, but I sure can't find any
> rules at all in the user's
> Outlook.
>
> In addition, there is another scanner configured the same way on the
> same network segment but using a different sender email address. Scan
> emails from that scanner come through and stay without any
> problem.  The Sender email addresses from each scanner are in the
> form sc***@company.com and sc***@company.com, where Exchange accepts
> email for the company.com domain.
> I'd love to have a hint from someone.
>

> Thanks.
> DD

news:ubQwgAt7GHA.4996@TK2MSFTNGP04.phx.gbl...
> In news:%23Iywqhn7GHA.4500@TK2MSFTNGP02.phx.gbl,
> DukieDallas <dukiedal***@sbcglobal.net> typed:
>> "Lanwench [MVP - Exchange]"
>> <lanwe***@heybuddy.donotsendme.unsolicitedmail.atyahoo.com> wrote in
>> message news:es2Lp2h7GHA.1256@TK2MSFTNGP04.phx.gbl...
>>> In news:uOsAQtg7GHA.3452@TK2MSFTNGP05.phx.gbl,
>>> DukieDallas <dukiedal***@sbcglobal.net> typed:
>> <snipped>
>>
>>> Do you see anything in the "sync issues" folder?
>>
>> No.  There's absolutely nothing in the Sync Issues folder...on either
>> of the PCs where Cached Exchange Mode has been tried.
>>
>> DD
>
> That's very odd. Is Outlook on SP2? Tried it in safe mode?
>
>

"Nikki" <SkippyLetter***@hotmail.com> wrote in message
news:emMn7Uy7GHA.1560@TK2MSFTNGP04.phx.gbl...
>I would like to add that it is NEVER a good idea
> to run Outlook on the same exchange mailbox in two
> profiles simultaneously. There will be contention on the
> system.
>
> Having said this, I would suggest that you close all profiles
> and go to the CACHED system, Delete the OST file. Then
> open outlook again on the Cached mode configured profile.
> It will rebuild the OST file fresh and new.
>
> Be sure and let the client know how you have it configured to
> synchronize with the server (how often it synch's the information
> from the cache file (the ost file) back to the server. Is it set to
> sychronize every few minutes, or just on login and logoff?
>
> Also remind
> the client that they need to use the menu to log off, not the X
> when they log out. This will trip Outlook to perform the
> housekeeping that it needs to do to make sure all the files are
> sync'd and happy.
>
> The last thing I would tell the client is to be sure and close out
> of any profiles that she is open in, before opening another
> session with the exchange server.
>
> If this still doesn't seem to fix the "disappearing email" I would
> look to see if the machine that is configured to be cached mode
> has a local virus checker running on it. If it does, I would turn
> off the option to check email because it sounds like you have
> good protection for this prior to delivery to her desktop. Even if
> a bad email got thru all your checks, the desktop checker should
> take care of it if she tries to open it.
>
> Nikki Peterosn
>
> "Lanwench [MVP - Exchange]"
> <lanwe***@heybuddy.donotsendme.unsolicitedmail.atyahoo.com> wrote in
> message news:ubQwgAt7GHA.4996@TK2MSFTNGP04.phx.gbl...
>> In news:%23Iywqhn7GHA.4500@TK2MSFTNGP02.phx.gbl,
>> DukieDallas <dukiedal***@sbcglobal.net> typed:
>>> "Lanwench [MVP - Exchange]"
>>> <lanwe***@heybuddy.donotsendme.unsolicitedmail.atyahoo.com> wrote in
>>> message news:es2Lp2h7GHA.1256@TK2MSFTNGP04.phx.gbl...
>>>> In news:uOsAQtg7GHA.3452@TK2MSFTNGP05.phx.gbl,
>>>> DukieDallas <dukiedal***@sbcglobal.net> typed:
>>> <snipped>
>>>
>>>> Do you see anything in the "sync issues" folder?
>>>
>>> No.  There's absolutely nothing in the Sync Issues folder...on either
>>> of the PCs where Cached Exchange Mode has been tried.
>>>
>>> DD
>>
>> That's very odd. Is Outlook on SP2? Tried it in safe mode?
>>
>>
>
>

> Replies to the last two posts:
>
> Outlook 2003 was SP2 and was running on WinXP SP2.  Both had all security
> patches applied.
>
> I haven't tried it in safe mode.  Did you mean Windows started in safe mode
> or Outlook in safe mode.
>
> To Nikki's suggesstions:
> Outlook was running on two PC's simultaneously ONLY to tease out whether the
> message actually disappeared once it had appeared in the mailbox (the
> non-cached mode profile) when a profile in cached mode was running.  Which
> it did.
>
> I did the "rebuild the OST file from scratch" action.  Made no difference.
>
> The cached mode client synchronization with the server is at the defaults
> for Cached Exchange Mode (upload 15sec, download 30sec).
>
> Your idea of checking the antivirus scanning is a good one.  The client PC
> has Symantec AntiVirus Corporate Edition 10.0 on it.
>
> Thanks,
> DD
>
>
> "Nikki" <SkippyLetter***@hotmail.com> wrote in message
> news:emMn7Uy7GHA.1560@TK2MSFTNGP04.phx.gbl...
> >I would like to add that it is NEVER a good idea
> > to run Outlook on the same exchange mailbox in two
> > profiles simultaneously. There will be contention on the
> > system.
> >
> > Having said this, I would suggest that you close all profiles
> > and go to the CACHED system, Delete the OST file. Then
> > open outlook again on the Cached mode configured profile.
> > It will rebuild the OST file fresh and new.
> >
> > Be sure and let the client know how you have it configured to
> > synchronize with the server (how often it synch's the information
> > from the cache file (the ost file) back to the server. Is it set to
> > sychronize every few minutes, or just on login and logoff?
> >
> > Also remind
> > the client that they need to use the menu to log off, not the X
> > when they log out. This will trip Outlook to perform the
> > housekeeping that it needs to do to make sure all the files are
> > sync'd and happy.
> >
> > The last thing I would tell the client is to be sure and close out
> > of any profiles that she is open in, before opening another
> > session with the exchange server.
> >
> > If this still doesn't seem to fix the "disappearing email" I would
> > look to see if the machine that is configured to be cached mode
> > has a local virus checker running on it. If it does, I would turn
> > off the option to check email because it sounds like you have
> > good protection for this prior to delivery to her desktop. Even if
> > a bad email got thru all your checks, the desktop checker should
> > take care of it if she tries to open it.
> >
> > Nikki Peterosn
> >
> > "Lanwench [MVP - Exchange]"
> > <lanwe***@heybuddy.donotsendme.unsolicitedmail.atyahoo.com> wrote in
> > message news:ubQwgAt7GHA.4996@TK2MSFTNGP04.phx.gbl...
> >> In news:%23Iywqhn7GHA.4500@TK2MSFTNGP02.phx.gbl,
> >> DukieDallas <dukiedal***@sbcglobal.net> typed:
> >>> "Lanwench [MVP - Exchange]"
> >>> <lanwe***@heybuddy.donotsendme.unsolicitedmail.atyahoo.com> wrote in
> >>> message news:es2Lp2h7GHA.1256@TK2MSFTNGP04.phx.gbl...
> >>>> In news:uOsAQtg7GHA.3452@TK2MSFTNGP05.phx.gbl,
> >>>> DukieDallas <dukiedal***@sbcglobal.net> typed:
> >>> <snipped>
> >>>
> >>>> Do you see anything in the "sync issues" folder?
> >>>
> >>> No.  There's absolutely nothing in the Sync Issues folder...on either
> >>> of the PCs where Cached Exchange Mode has been tried.
> >>>
> >>> DD
> >>
> >> That's very odd. Is Outlook on SP2? Tried it in safe mode?
> >>
> >>
> >
> >

>
>
>
>
>
> DukieDallas wrote:
>> Replies to the last two posts:
>>
>> Outlook 2003 was SP2 and was running on WinXP SP2.  Both had all
>> security patches applied.
>>
>> I haven't tried it in safe mode.  Did you mean Windows started in
>> safe mode or Outlook in safe mode.
>>
>> To Nikki's suggesstions:
>> Outlook was running on two PC's simultaneously ONLY to tease out
>> whether the message actually disappeared once it had appeared in the
>> mailbox (the non-cached mode profile) when a profile in cached mode
>> was running.  Which it did.
>>
>> I did the "rebuild the OST file from scratch" action.  Made no
>> difference.
>>
>> The cached mode client synchronization with the server is at the
>> defaults for Cached Exchange Mode (upload 15sec, download 30sec).
>>
>> Your idea of checking the antivirus scanning is a good one.  The
>> client PC has Symantec AntiVirus Corporate Edition 10.0 on it.
>>
>> Thanks,
>> DD
>>
>>
>> "Nikki" <SkippyLetter***@hotmail.com> wrote in message
>> news:emMn7Uy7GHA.1560@TK2MSFTNGP04.phx.gbl...
>>> I would like to add that it is NEVER a good idea
>>> to run Outlook on the same exchange mailbox in two
>>> profiles simultaneously. There will be contention on the
>>> system.
>>>
>>> Having said this, I would suggest that you close all profiles
>>> and go to the CACHED system, Delete the OST file. Then
>>> open outlook again on the Cached mode configured profile.
>>> It will rebuild the OST file fresh and new.
>>>
>>> Be sure and let the client know how you have it configured to
>>> synchronize with the server (how often it synch's the information
>>> from the cache file (the ost file) back to the server. Is it set to
>>> sychronize every few minutes, or just on login and logoff?
>>>
>>> Also remind
>>> the client that they need to use the menu to log off, not the X
>>> when they log out. This will trip Outlook to perform the
>>> housekeeping that it needs to do to make sure all the files are
>>> sync'd and happy.
>>>
>>> The last thing I would tell the client is to be sure and close out
>>> of any profiles that she is open in, before opening another
>>> session with the exchange server.
>>>
>>> If this still doesn't seem to fix the "disappearing email" I would
>>> look to see if the machine that is configured to be cached mode
>>> has a local virus checker running on it. If it does, I would turn
>>> off the option to check email because it sounds like you have
>>> good protection for this prior to delivery to her desktop. Even if
>>> a bad email got thru all your checks, the desktop checker should
>>> take care of it if she tries to open it.
>>>
>>> Nikki Peterosn
>>>
>>> "Lanwench [MVP - Exchange]"
>>> <lanwe***@heybuddy.donotsendme.unsolicitedmail.atyahoo.com> wrote in
>>> message news:ubQwgAt7GHA.4996@TK2MSFTNGP04.phx.gbl...
>>>> In news:%23Iywqhn7GHA.4500@TK2MSFTNGP02.phx.gbl,
>>>> DukieDallas <dukiedal***@sbcglobal.net> typed:
>>>>> "Lanwench [MVP - Exchange]"
>>>>> <lanwe***@heybuddy.donotsendme.unsolicitedmail.atyahoo.com> wrote
>>>>> in message news:es2Lp2h7GHA.1256@TK2MSFTNGP04.phx.gbl...
>>>>>> In news:uOsAQtg7GHA.3452@TK2MSFTNGP05.phx.gbl,
>>>>>> DukieDallas <dukiedal***@sbcglobal.net> typed:
>>>>> <snipped>
>>>>>
>>>>>> Do you see anything in the "sync issues" folder?
>>>>>
>>>>> No.  There's absolutely nothing in the Sync Issues folder...on
>>>>> either of the PCs where Cached Exchange Mode has been tried.
>>>>>
>>>>> DD
>>>>
>>>> That's very odd. Is Outlook on SP2? Tried it in safe mode?