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Sharing FoldersWe have several csa's that need to answer email sent to our customer
service email address. How can I allow them to all view the messages and respond using their own email address? I also want to know how many messages each of them responded to each day. Any suggestions? Thanks in advance. In news:1160056739.115655.121970@b28g2000cwb.googlegroups.com, CableGuy <cablete***@gmail.com> typed:> We have several csa's that need to answer email sent to our customer Do you use Exchange?> service email address. How can I allow them to all view the messages > and respond using their own email address? I also want to know how > many messages each of them responded to each day. Any suggestions? > > Thanks in advance. No, we are not an Exchange house but what if we were? Not that I'm
looking to change mail servers but I am looking for a solution. Lanwench [MVP - Exchange] wrote: Show quote > In news:1160056739.115655.121970@b28g2000cwb.googlegroups.com, > CableGuy <cablete***@gmail.com> typed: > > We have several csa's that need to answer email sent to our customer > > service email address. How can I allow them to all view the messages > > and respond using their own email address? I also want to know how > > many messages each of them responded to each day. Any suggestions? > > > > Thanks in advance. > > Do you use Exchange? In news:1160075925.199143.36910@i3g2000cwc.googlegroups.com, CableGuy <cablete***@gmail.com> typed:> No, we are not an Exchange house but what if we were? Not that I'm If you were using Exchange this would not be a very big deal to > looking to change mail servers but I am looking for a solution. accomplish....you could grant/revoke permissions to entire mailboxes (including Send As rights) and so forth. You might look at SBS 2003 ? Show quote > > Lanwench [MVP - Exchange] wrote: >> In news:1160056739.115655.121970@b28g2000cwb.googlegroups.com, >> CableGuy <cablete***@gmail.com> typed: >>> We have several csa's that need to answer email sent to our customer >>> service email address. How can I allow them to all view the >>> messages and respond using their own email address? I also want to >>> know how many messages each of them responded to each day. Any >>> suggestions? >>> >>> Thanks in advance. >> >> Do you use Exchange? I looked at visnetic mailflow and it looks promising, we've decide to
give the trial a whirl. The price was more attractive than moving to another mail server or SBS. Thanks for everyone's help. Lanwench [MVP - Exchange] wrote: Show quote > In news:1160075925.199143.36910@i3g2000cwc.googlegroups.com, > CableGuy <cablete***@gmail.com> typed: > > No, we are not an Exchange house but what if we were? Not that I'm > > looking to change mail servers but I am looking for a solution. > > If you were using Exchange this would not be a very big deal to > accomplish....you could grant/revoke permissions to entire mailboxes > (including Send As rights) and so forth. You might look at SBS 2003 ? > > > > > > Lanwench [MVP - Exchange] wrote: > >> In news:1160056739.115655.121970@b28g2000cwb.googlegroups.com, > >> CableGuy <cablete***@gmail.com> typed: > >>> We have several csa's that need to answer email sent to our customer > >>> service email address. How can I allow them to all view the > >>> messages and respond using their own email address? I also want to > >>> know how many messages each of them responded to each day. Any > >>> suggestions? > >>> > >>> Thanks in advance. > >> > >> Do you use Exchange? In news:1160149477.196188.303410@m7g2000cwm.googlegroups.com, CableGuy <cablete***@gmail.com> typed:> I looked at visnetic mailflow and it looks promising, we've decide to No prob, best o' luck.> give the trial a whirl. The price was more attractive than moving to > another mail server or SBS. > > Thanks for everyone's help. Show quote > > Lanwench [MVP - Exchange] wrote: >> In news:1160075925.199143.36910@i3g2000cwc.googlegroups.com, >> CableGuy <cablete***@gmail.com> typed: >>> No, we are not an Exchange house but what if we were? Not that I'm >>> looking to change mail servers but I am looking for a solution. >> >> If you were using Exchange this would not be a very big deal to >> accomplish....you could grant/revoke permissions to entire mailboxes >> (including Send As rights) and so forth. You might look at SBS 2003 ? >> >> >>> >>> Lanwench [MVP - Exchange] wrote: >>>> In news:1160056739.115655.121970@b28g2000cwb.googlegroups.com, >>>> CableGuy <cablete***@gmail.com> typed: >>>>> We have several csa's that need to answer email sent to our >>>>> customer service email address. How can I allow them to all view >>>>> the messages and respond using their own email address? I also >>>>> want to know how many messages each of them responded to each >>>>> day. Any suggestions? >>>>> >>>>> Thanks in advance. >>>> >>>> Do you use Exchange? VisNetic MailFlow allows multiple agents to access the same emails. It
provides reporting on how many messages were sent to a specific email address, how long did it take for an agent to reply, which agents responded to what messages, etc. VisNetic MailFlow provides a complete history of all customer correspondence, which is of benefit to sales and customer service agents. It's web based and works with any mail server. http://www.visneticmailflow.com There's also an online demo where you can have a look at the solution without having to install it first. http://demo.deerfield.com/login.ems yes, I work for the company. CableGuy wrote: Show quote > We have several csa's that need to answer email sent to our customer > service email address. How can I allow them to all view the messages > and respond using their own email address? I also want to know how > many messages each of them responded to each day. Any suggestions? > > Thanks in advance.  |
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