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Emails not deletedI'm using Outlook 2003 - I have my settings to remove from server when
deleted from 'Deleted Items' after exiting Outlook. However, the emails are not being deleted from the Comcast server. Does anyone know why this is happening or how I could correct the problem? Thanks, newtechie [attached file: outlook.JPG] if you are deleting the mail on exit, the ones on the server should be
deleted the next time outlook connects to Comcast. -- Show quoteDiane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide) Need Help with Common Tasks? http://www.outlook-tips.net/beginner/ Outlook 2007: http://www.slipstick.com/outlook/ol2007/ Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Subscribe to Exchange Messaging Outlook newsletter: EMO-NEWSLETTER-SUBSCRIBE-REQU***@PEACH.EASE.LSOFT.COM "Newtechie" <newtechie@nospam.com> wrote in message news:O9cH3TD6GHA.1200@TK2MSFTNGP02.phx.gbl... > I'm using Outlook 2003 - I have my settings to remove from server when > deleted from 'Deleted Items' after exiting > Outlook. However, the emails are not being deleted from the Comcast > server. Does anyone know why this is happening or how I could correct the > problem? > > Thanks, > newtechie > > > Yes - but that's not what's happening. They are still on Comcast's server.
Any suggestions? Show quote "Diane Poremsky [MVP]" <outlook***@msn.com> wrote in message news:ulD7uiD6GHA.3452@TK2MSFTNGP05.phx.gbl... > if you are deleting the mail on exit, the ones on the server should be > deleted the next time outlook connects to Comcast. > > -- > Diane Poremsky [MVP - Outlook] > Author, Teach Yourself Outlook 2003 in 24 Hours > Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide) > Need Help with Common Tasks? http://www.outlook-tips.net/beginner/ > Outlook 2007: http://www.slipstick.com/outlook/ol2007/ > > Outlook Tips: http://www.outlook-tips.net/ > Outlook & Exchange Solutions Center: http://www.slipstick.com > Subscribe to Exchange Messaging Outlook newsletter: > EMO-NEWSLETTER-SUBSCRIBE-REQU***@PEACH.EASE.LSOFT.COM > > > "Newtechie" <newtechie@nospam.com> wrote in message > news:O9cH3TD6GHA.1200@TK2MSFTNGP02.phx.gbl... >> I'm using Outlook 2003 - I have my settings to remove from server when >> deleted from 'Deleted Items' after exiting >> Outlook. However, the emails are not being deleted from the Comcast >> server. Does anyone know why this is happening or how I could correct the >> problem? >> >> Thanks, >> newtechie >> >> >> > > Newtechie <newtechie@nospam.com> wrote:
> Yes - but that's not what's happening. They are still on Comcast's Perhaps Comcast's server isn't properly implementing the POP protocols and > server. Any suggestions? does not honor the deletion request. Were I in your shoes, I'd be speaking with Comcast. -- Brian Tillman Hi Brian - Unfortunately it's not a Comcast problem. I did contact them
this morning and spoke with someone who actually walked me through the steps to make sure I wasn't going crazy (already knew I wasn't but still) and using the 'test account settings' everything worked. I then deleted the test message, exited Outlook, signed on to Comcast through the web and the message was still there. Then - we also set up an account in Outlook Express with the exact same settings and followed the same steps I did in Outlook but this time the message was not on Comcast's server. So how do you explain that? I believe there's something wrong with Outlook. newtechie Show quote "Brian Tillman" <tillman1***@yahoo.com> wrote in message news:%23d2PUMI6GHA.400@TK2MSFTNGP06.phx.gbl... > Newtechie <newtechie@nospam.com> wrote: > >> Yes - but that's not what's happening. They are still on Comcast's >> server. Any suggestions? > > Perhaps Comcast's server isn't properly implementing the POP protocols and > does not honor the deletion request. Were I in your shoes, I'd be > speaking with Comcast. > -- > Brian Tillman Newtechie <newtechie@nospam.com> wrote:
> Hi Brian - Unfortunately it's not a Comcast problem. I did contact The "Test Account Settings" button does not test the complete path.> them this morning and spoke with someone who actually walked me > through the steps to make sure I wasn't going crazy (already knew I > wasn't but still) and using the 'test account settings' everything > worked. > I then deleted the test message, exited Outlook, signed on Enable diagnostic logging and see what commands Outlook is sending to the > to Comcast through the web and the message was still there. Then - > we also set up an account in Outlook Express with the exact same > settings and followed the same steps I did in Outlook but this time > the message was not on Comcast's server. So how do you explain that? > > I believe there's something wrong with Outlook. Comcast server. It will show the DEL commands, if any are sent, and if sent, then that would be proof Comcast's server is ignoring the commands. http://support.microsoft.com/kb/300479/en-us -- Brian Tillman Ok Brian - I've enabled logging and checked the log file and I see where it
says 'Deleting NukedItems'. I also see a line where it says 'Do deletions: LoS: yes, DoN: yes. Does this mean they're actually being deleted? I actually check my Comcast email through the web this morning and the emails are not there. Strange..do you think its because I uninstalled my spam filter (Mailwasher)? Newtechie Show quote "Brian Tillman" <tillman1***@yahoo.com> wrote in message news:ezOBmCU6GHA.4348@TK2MSFTNGP03.phx.gbl... > Newtechie <newtechie@nospam.com> wrote: > >> Hi Brian - Unfortunately it's not a Comcast problem. I did contact >> them this morning and spoke with someone who actually walked me >> through the steps to make sure I wasn't going crazy (already knew I >> wasn't but still) and using the 'test account settings' everything >> worked. > > The "Test Account Settings" button does not test the complete path. > >> I then deleted the test message, exited Outlook, signed on >> to Comcast through the web and the message was still there. Then - >> we also set up an account in Outlook Express with the exact same >> settings and followed the same steps I did in Outlook but this time >> the message was not on Comcast's server. So how do you explain that? >> >> I believe there's something wrong with Outlook. > > Enable diagnostic logging and see what commands Outlook is sending to the > Comcast server. It will show the DEL commands, if any are sent, and if > sent, then that would be proof Comcast's server is ignoring the commands. > http://support.microsoft.com/kb/300479/en-us > -- > Brian Tillman Newtechie <newtechie@nospam.com> wrote:
> Ok Brian - I've enabled logging and checked the log file and I see Does this appear at the end when you close Outlook?> where it says 'Deleting NukedItems'. I also see a line where it says > 'Do deletions: LoS: yes, DoN: yes. Does this mean they're actually > being deleted? > I actually check my Comcast email through the web this morning and the Add-ins always throw extra variables into the mix and testing should always > emails are not there. Strange..do you think its because I > uninstalled my spam filter (Mailwasher)? be done with add-ins disabled. It wouldn't surprise me if MailWasher is causing the side-effect you see, especially if it is acting as a POP proxy sitting between Outlook and your server. It doesn't appear to be (the FAQ seems to indicate it's another POP client that doesn't download messages), but I'm not at all familiar with it. -- Brian Tillman "Brian Tillman" <tillman1***@yahoo.com> wrote in message I wanna say these appeared at the top and middle; can't remember exactly.news:eGA7DtU6GHA.4592@TK2MSFTNGP04.phx.gbl... > Newtechie <newtechie@nospam.com> wrote: > >> Ok Brian - I've enabled logging and checked the log file and I see >> where it says 'Deleting NukedItems'. I also see a line where it says >> 'Do deletions: LoS: yes, DoN: yes. Does this mean they're actually >> being deleted? > > Does this appear at the end when you close Outlook? > What FAQ are you referring to? Is there a link to it? I guess I don't >> I actually check my Comcast email through the web this morning and the >> emails are not there. Strange..do you think its because I >> uninstalled my spam filter (Mailwasher)? > > Add-ins always throw extra variables into the mix and testing should > always be done with add-ins disabled. It wouldn't surprise me if > MailWasher is causing the side-effect you see, especially if it is acting > as a POP proxy sitting between Outlook and your server. It doesn't appear > to be (the FAQ seems to indicate it's another POP client that doesn't > download messages), but I'm not at all familiar with it. understand your last sentence. Newtechie Newtechie <newtechie@nospam.com> wrote:
> What FAQ are you referring to? MailWasher's FAQ> Is there a link to it? On the MailWasher web site. http://www.mailwasher.net/faq.php> I guess I don't understand your last sentence. About what was I unclear? "POP Proxy", perhaps?-- Brian Tillman
Show quote
"Brian Tillman" <tillman1***@yahoo.com> wrote in message Yup! I'm thinking it(mailwasher) might have played a part in the behavior news:e$7YupV6GHA.844@TK2MSFTNGP03.phx.gbl... > Newtechie <newtechie@nospam.com> wrote: > >> What FAQ are you referring to? > > MailWasher's FAQ > >> Is there a link to it? > > On the MailWasher web site. http://www.mailwasher.net/faq.php Thank you. > >> I guess I don't understand your last sentence. > > About what was I unclear? "POP Proxy", perhaps? but i'm not for sure. I'm gonna reinstall in and see if it happens again. The mailwasher site says it acts as "a first line of defense" because I guess you have the option to delete messages from the server when it's launched. Thanks for all your help. Newtechie Newtechie <newtechie@nospam.com> wrote:
>> About what was I unclear? "POP Proxy", perhaps? A POP proxy is an application that sits between your client and the real POP > Yup! server. It acts as a POP server to the client and acts as a POP client to the server. It allows filtering of incoming mail prior to it reaching the client. From my brief reading of the MailWasher FAQ, it appears that it operates as a completely separate POP client that you use first prior to running your regular POP client, using MailWasher to clean up the contents of the POP server prior to downloading it with your normal POP client. -- Brian Tillman  |
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